Veronica Fay Wells

(***)***-****cell

abyysf@r.postjobfree.com

SUMMARY

• A proven leader with solid customer service skills

• Knowledgeable of various insurance plans

• 8 years of office administrative skills

• Proficient in Microsoft Office and Optical data entry software

• Ability to multi-task with great organizational skills

• Exceptional track record in the driving of sales that lead to increase revenue

• Proficient in refractor/kerotometer, Tonometry

• Experienced in Edging Polishing & Tracing of Lenses

EXPERIENCE

Buckeye Vision & Aesthetic Center Licensed Optician& Office Manager 03-2012 to Present

• Resolved customer complaints by actively listening& leaving patients exceptionally satisfied which

resulted in return visits

• Liaison between employees and doctor that successfully lead to increased sales

• Aggressively implemented sales training strategies

• Ensure customer concerns are addressed and resolved in a timely manner

• Focused on patient satisfaction, which resulted in more return visits and referrals

• Submitted insurance which lead to patients satisfaction & return visits, that generated revenue

• Implemented a pricing system which lead to increased frame sales

• Exceptional knowledge of lenses & their Add On(s), which resulted in patient retention & increased

revenue

•

Receives/places orders as well as services after the sale (returns, refunds, remakes) and frequently

checks order

The Eye Site Board Certified Optician 02-201*-**-****

• A proven leader that overseen daily operation which lead to an increase in office productivity

• Accurately and timely completed insurance transactions, which resulted in patient satisfaction

• Polished and Edged out defective lenses

• Customer Service Focused to maximize profits and customer needs

• Focused on accurately pretesting pts

Wal-Mart-Optician 09-2009 - 02-2011

• Maintained a positive customer client relationship which increase merchandise sales

• Organized health fairs and increased customer base which resulted in sales and returned appointments

• Stocked and displayed merchandise that resulted in increase merchandise sales

• Increased the wow factor for the vision center, by putting the customer’s needs first and maintaining

lower profit losses

• Maintained a professional and courteous work environment that lead to increased patient appointments

• Focused on frame styles Rx’s and patient satisfaction to minimizes returns and markdowns

• Maintained the highest sales percentage in vision center

• Effectively resolve client concerns in order to maintain a healthy level of patient care

• Neutralized prescription eye glasses in a timely manner

• Accurately pre-tested patient on auto refractor and eye pressure which reduced patient wait time

• Achieved a 95% success rate of I & R’s which resulted in more contact lens sales.

• Cashed out customer in a speedy matter that resulted in less customer wait time at cash register

• Proficient in cash registering that resulted in no register shorts or overages

Stevens Aviation- Fleet Manager 1997-2001

• Created and executed a training program to advance sales and maintained a professional and organized work

environment

• Managed 13 aircraft fleets an generated one million in sales each year

• Prepared minutes from conferences which saved company time and money

• Implemented training for in/outbound sales which lead to more contracts which increased sales

• Managed daily office operations and implemented a file system that resulted in faster record retrieval

EDUCATION

• Sinclair Community College ; Majoring in Business Management with a Health Management elective

• 6 Certifications in Customer Service

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