Customer Service Administrative Assistant

Lanetta Newcomb

***** ******** **** *** **** ( Austin, TX 78759 512-***-**** (

**********@*****.***

I am a resourceful and ambitious corporate professional with extensive

experience all aspects of office management. I am eager to integrate

strong communication, analytical and problem solving skills toward

supporting the objectives of my employer.

Transferable Skills:

< Microsoft Word/Excel, and Oracle Computer Savvy

< Project Management and Execution

< Continually assess the efficiency and effectiveness of procedures;

document and communicate process improvements

< Strong organizational and communication skills

< Negotiation skills and knowledge of costs and cost drivers to

negotiate favorable pricing and PO terms and conditions with approved

suppliers.

< Natural Leadership Style

< Tireless work ethic

Professional Experience

ADMINISTRATIVE ASSISTANT/CASHIER

November 2012 - Present

City of Austin

Austin Convention Center Parking Services

Austin, TX

. Assist in drafting proposals for monthly accounts.

. Perform data analysis on garage performance and activities.

. Create and format Word documents for reports, marketing materials, etc.

. Maintain inventory of garage access cards.

. Organize and maintain files.

. Organize and maintain Director's calendar in Microsoft Outlook.

. Order office supplies and equipment as needed.

. Handle confidential and sensitive information with discretion and

prudence.

. Weekend and evening Cashier at parking garages as required.

August 2011 - August 2012 OFFICE MANAGER

Harrison Insurance Agency (Farmers Insurance)

Austin, TX

. Organized office operations and procedures.

. Supervised office staff consisting of 3 Customer Service Representatives.

. Oriented and trained employees.

. Acted as Senior Customer Service Representative.

. Analyzed, clarified and resolved basic policy and account related

questions from internal and external customers.

. Reviewed problems and communicated with appropriate personnel to obtain

information when necessary.

. Communicated with internal/external customers about basic underwriting

guidelines, policies and marketing initiatives to service customer

accounts.

. Processed customer payments and made changes to customer policies as

needed.

. Performed Accounts Payable and Accounts Receivable functions.

. Managed Petty Cash.

1996 - 2011 SUPPLY CHAIN

PLANNER

Helen of Troy

El Paso, Texas

. Proactively analyzed sales data and feedback to create monthly forecast,

and reported on 12 million dollar product pipeline; Managed special

projects, new product launches and end-of-life products.

. Developed and implemented technical plans and schedules to manage plant

production and shipping of all assigned products (in U.S. and

International markets).

. Effectively and efficiently created, managed, and closed out all PO's in

my department based upon actual demand, inventory on hand, and forecasted

lead times using Oracle software.

. Interacted regularly with cross-function partners including External

Manufacturing Operations, Customer Service, Finance, Quality Assurance,

Sales and Marketing to resolve issues impacting my areas of

responsibility.

. Prepared monthly metric reports related to cost, quality, and on-time

performance.

1987 - 1992 EXECUTIVE ADMINISTRATIVE ASSISTANT/LOAN

PROCESSOR

Rancho Mortgage and Investments

Upland, California

Processed FHA, VA, and Conventional loans for 9 Loan Officers.

Demonstrated leadership ability supervising Administrative staff.

Processed payroll for 26 employees

Assisted Controller with Accounts Payable, Accounts Receivable, monthly bank

reconciliations, and month-end closing statements.

Coordinated the process of a 3 million dollar loan pipeline from application to

funding.

Negotiated the sale of loans to Mortgage Brokers.

Quick to learn internal computer programs in order to efficiently process loans.

Performed all aspects of general office coordination and administration.

Managed multiple calendars and scheduled meetings.

Managed expense reports.

Maintained inventory of office supplies.

Coordinated travel arrangements.

Managed Petty Cash.

1983 - 1986 MARKETING/ADMINISTRATIVE

ASSISTANT

Science Applications Int'l Technology

San Diego, California

Prepared bids for multi-million dollar government projects.

Developed marketing materials targeting new business and customer service.

Created and developed monthly activity reports, spreadsheets and forecasts for

upper management.

Coordinated all communications between national and international sales force.

Performed other Administrative duties as required.

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