IT Manager/Director and Cyber Security Professional

Arrow P. Wyatt

***********@*****.*** • 256-***-**** • www.linkedin.com/in/arrowpwyatt

Active Top Secret Security Clearance

Self-motivated leader passionate about building teams with a drive to accomplish assigned objectives. Gifted

communicator repeatedly hand-picked to present diverse topics to high-level Department of Defense and military

leaders. Perfect blend of management and technical expertise committed to providing customers with secure,

uninterrupted operations. Highly respected amongst peers, subordinates, and leaders for my determination and

resilience to see all projects through to completion.

SKILLSET KEYWORDS:

Leadership Problem Solving Team Building

Time Management Critical Thinking Public Speaking

Project Management Information Assurance Vulnerability Management

Network Management Operations Security Computer Security

EDUCATION:

Bachelors of Science, Magna Cum Laude; Tennessee State University, Nashville, TN May 2008

Computer Science with a concentration in Software Engineering -- Awarded 3-year Air Force ROTC Scholarship

CERTIFICATIONS:

Active TOP SECRET Security Clearance – Cleared for TS/SCI (Granted) Jan 2008

Global Knowledge Cybersecurity Foundations Nov 2012

ITIL Version 3 Foundations May 2012

SANS GIAC Certified Incident Handler (GCIH) Jul 2011

SANS GIAC Security Essentials Certification (GSEC) May 2011

Telecommunications Project Management Association IT Project Manager Certification May 2010

EXPERIENCE:

SCOPE EDGE Team Chief / United States Air Force Aug 2011 – Present

Team leader responsible for all personnel and equipment logistics, schedules, mission plans, objective tracking,

and customer interaction during 4-8 week cyber security evaluations at US Air Force/DoD locations worldwide.

Led over 40 engineers to perform network and computer vulnerability evaluations for 20 organizations across

Southwest Asia in support of more than 120K users

Directed 32-member assessment mission to evaluate multinational DoD network comprised of 25K systems -

mitigated 1.3M security flaws

Chaired research teams to 2 DoD organizations that failed IT Security compliance inspections; Resolved critical

network and process deficiencies - both orgs received an “Outstanding” at re-inspection

Team Leader for 2 quick-response teams to identify root-cause for critical network failures affecting more than

30K users - multiple critical issues identified, and networks restored within days

Client Services Element Chief / United States Air Force Feb 2011 – Apr 2011

Manager of 80 personnel responsible for fielding, prioritizing, and tracking customer support calls and

dispatching mobile technicians to provide on-site end-user IT troubleshooting/support to over 14K users.

Solved classified network flaws and boosted network uptime rate to 99.9% for 7.4K DoD surveillance feeds

Project Manager for $2M communication hub install to increase security posture - mitigated 1K daily attacks

Revamped Squadron call center - resolved 9K service failures/reduced 3-day backlog to 1

Directed 20 member tiger team which identified and fixed two-year old switch configuration error and solved a

48 hour network outage affecting 14K users

Arrow

P.

Wyatt

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Executive Officer / United States Air Force Central Command Sep 2010 – Jan 2011

Director’s aide responsible for scheduling and project coordination with other Board of Director members as well

as administration of all temporary duty assignments, evaluations, and military decorations for staff of 45.

Orchestrated largest ever Weapons and Tactics Conference attended by over 100 high-level personnel -

Resulted in 21 action items and 10 documented process improvements

Personally located over $1M of missing command and control assets across Southwest Asia

Network Infrastructure & Cable Element Chief / United States Air Force Jan 2010 – Aug 2010

Manager of 94 personnel responsible for all network infrastructure, cabling, telephone systems, encryption

equipment, and antenna that provided voice/data service to 35 organizations with over 14K users.

Program lead for $15M Defense Red Switch network that provided 99.9% uptime rate for 145 National

Command Authority, National Military Command Center, & vital DoD users

Eliminated a single point of failure for over 17K users and provided a 99.99% uptime rate

Provided flawless communication support for the President of the United States’ two-day visit

Managed relocation of over 300 medical systems with zero network capability interruptions

Spearhead all communications requirements for the Secretary of the Air Force, the Air Force Chief of Staff, and

25 General Officers during two-day change of command ceremony

Operations Officer / United States Air Force Jan 2009 – Dec 2009

IT District Manager’s assistant responsible for daily event coordination and project management of more than 600

assignments that involved over 400 personnel.

Managed more than 600 action items for District Manager responsible for over 400 members

Project Manager for all communications requirements during seven-day Air Force Week events including a

historic Joint Airpower demonstration on Virginia Beach boardwalk

With less than 3 days notice, coordinated base visit for 35-member group including fighter wing tour, flight

demonstrations, and career briefs from multiple career fields

Web Developer & Software Support / Projetics Technology Solutions Jun 2000 – May 2008

Created web sites, conducted quality assurance checks to verify integrity of sites’ file systems and content, and

created custom animations and graphics for over 20 client organizations.

Chaired quality assurance test and evaluation and developed comprehensive support documentation for

proprietary software

Assisted in creation and quality assurance checks of online training used by all customer-facing staff at Gaylord

Hotels, including interactive Flash-based content, proprietary Learning Management System (LMS) with MS

SQL Server backend

IT Intern / US Attorney’s Office, Western District of TN Apr 2004 – Aug 2004

Provided account administration, technical support, troubleshooting, and equipment management for more than

50 users; executed IT backup and recovery program requirements daily; and processed all media evidence

requirements in time for court cases.

TRAINING:

Intermediate Network Warfare Training May 2011 – Jul 2011

Network Warfare Bridge Course Apr 2011 – May 2011

Cyber Transition Course Mar 2011

Basic Communications Officer’s Training Oct 2008 – Dec 2008

Advanced Course in Engineering Cyber Security Boot Camp May 2007 – Aug 2007

PROFESSIONAL AWARDS:

38th Cyberspace Engineering and Installation Group Team of the Year 2012

Air Force Network Integration Center Company Grade Officer of the Quarter - 1st Quarter, 2012

2009 ACC Lieutenant General Gould Award, Outstanding Large Communications Unit

2009 Air Force Defense Information Switched Network Facility of the Year

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