Manager Human Resources
Resume:
Suzanne Coshow
*******.******@*****.***
Qualifications / Skills
Human Resource Manager / Corporate Operations & Development / Training and Compliance / Franchise Development
& Operations
PROFESSIONAL EXPERIENCE
Human Resources Generalist
May 2012 – Present
Sumita Beauty, LLC
Ziba Beauty
Designed, negotiated, and updated benefit plans, ensured compliance, conducted monthly audit of billing
statements, coordinated financial audits for payroll. Reviewed and updated policies based on federal and state
regulations. Processed time and attendance on payroll in ADP systems. Assisted the accounting department
with financial audits.. Notified associates with the need of additional training in leadership, technical training,
career advancement. Coordinated with associate to get training or positions such as all supervisors received
leadership training and team building. Provided counseling to plant managers and department managers.
Managed worker compensation claims, maintained OSHA Log, and managed annual WC audits.
Assisted/investigated all employee queries and provide guidance. Managed and created policies and packages
for unemployment claims, workers compensation, PFL & FMLA. Compiled data to create benefit and
compensation survey. All EEO-1, W2, I-9, 940, and 941 oversight and filing.
Director of Business Development
April 2010 – April 2012
BALBOA BRANDS, LLC
Juice It Up!
Transitioned from Operation duties to Development duties. Responsible for establishing and maintaining
personal working relationships with each of the assigned franchises in his or her territory, (National and
International). Enhance understanding of the individual businesses of our franchises, to be aware of the trends
evolving in our target markets, and to promote the revenue growth and stability of the Franchise System.
Responsible for the sale of our brand, domestically and internationally. Create and execute a business plan for
their respective sales territory. Responsible for properly disclosing, negotiating deal points and collection of
required documents, application/initial fees, and signed franchise agreements. Created, maintained and
strengthened relationships with potential franchisees, as well as, existing franchisees. Train and open all new
stores within continental US and International locations: Hong Kong, Japan, Mexico, Kuwait, Taiwan, and the
United Kingdom. International responsibilities include; product development, store operation support,
distribution, local marketing. Community events coordination alongside corporate and franchise colleagues to
maintain and grow our brand within the community locally as well as nationally.
Director of Operations / International Operations/Compliance Manager
September 2007 – April 2010
BALBOA BRANDS, LLC
Yogurtland Franchising, Inc.
Manage, implement and organize all compliance inspections, operations, and policies within Federal and State
regulations. Assist in store openings and team member trainings within Continental US and Asia. Assist in
logistics for International export and import. Assist in all project development for upcoming store build outs.
Manage all Franchise Stores to maintain compliance and quality standards, local marketing and financial
overviews. Manage 32 retail store locations within Florida, Texas, Nevada, California, Arizona and Japan.
Assists in the operational support for corporate & franchise retail stores within region. Manage Retail Support
Programs. Coordinate with outside vendors for delivery dates of store supplies and negotiation of pricing.
Maintain vendor relationships with over 5 major distribution centers within the US and Japan, including build
out vendors, general contractors, and food supply. Prepare weekly /monthly reporting to include sales, labor,
shops, audits, and executive reports. Provided administrative support to; Director of Retail Store Operations.
Area Manager
April 2005 – September 2007
Peet's Coffee & Tea Company
Reporting to the Regional Manager. Responsible for building and maintaining an exceptional level of customer
service, providing ongoing training and development activities, demonstrating sound personnel and financial
management practices, and maintaining a positive and productive working and shopping environment.
Assume the role of Floor Manager to control product freshness and quality, and to act as a role model for
proper adherence to Peet’s standards. Contribute to the development of staff, shift leaders and fellow
assistants by offering regular feedback. Implement training programs. Ensure that health and safety guidelines
are met, including proper functioning of store equipment. Demonstrate ownership of the store by ensuring
cleanliness, organization and attractiveness of store’s interior and exterior through scheduling of staff and
outside vendors. Ensure the timely communication of essential information to staff, co-managers and roasting
plant personnel. Maintain confidentiality where appropriate. Recognize and respond to performance issues
with store managers approval, following Peet’s disciplinary guidelines. Ensure proper staffing levels without
exceeding payroll cost budget. Analyze business performance and implement action plans to improve.
Human Resources Manager
October 2000 - April 2005
Ticor Title Company, Fullerton, CA.
Manage and develop all HR functions for 8 California offices, including payroll administration (500+
employees), benefits; 401K, Stock Options, Medical, Dental and Vision. FAST database administration,
personnel file management, HR policy development, employee recruiting/screen/hiring/orientation and staff
training and development programs.
Regional Training Manager
June 1994 - September 2000
Starbucks Coffee Company, Fountain Valley, CA.
Recruit and train all incoming employees from barista to store management positions for Los Angeles and
Orange County. Coordinate and assist in opening new stores within region.
Education, professional registration
Human Resource Certifications
PHR
PHR-CA
SPHR-CA
Osha 10 Hour training
Sexual Harassment certification
Goldenwest College – Huntington Beach, CA
1998 - 2000
Associates Degree
Certifications – Microsoft Office/ Auto CAD/ Bookkeeping & Accounting.
.
Art Center - Pasadena, CA.
1995 - 1998
Business Function & Marketing/ Architectural Design
BYB School of language – Torrance, CA.
2001 - 2003
Two Year certification in Japanese language (Advanced), Mandarin (Beginner)
*Recommendations available upon request.
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