Manager Customer Service

Damion T Denney

**** ****** ***** **********, ** 28075 704-***-**** ********@**********.***

Awards

Highest Increase in Sales (Charlotte, NC), Dollar Tree, 2012

Top Gun Award for increase in store gross margin (Charlotte, NC), Dollar Tree, 2012

#1 in Suggestive Sales (Charlotte West District), Walgreens, 2010

Service Excellence Award (Concord, NC),Walgreens, 2009

Most Improved Store Performance, Walgreens, 2009

AVAILABLE FOR RELOCATION

Award-Winning Retail Manager

• Big box-experienced store manager whose 24-year career with major retailers has been

distinguished by accelerated advancement, awards and goal-surpassing performance-to-plan.

• Successful in both startup and turnaround management roles -- have propelled my most

recent store to #1 in sales district-wide while simultaneously lowering shrink and staff turnover to

all-time lows.

• Comprehensive background leading all aspects of retail operations (P&L, merchandising,

sales, customer service, inventory, personnel and payroll management) reinforced by extensive

retail management training.

KEY SKILLS

• Retail Store Operations

• P&L Management

• Budgeting & Cost Controls

• Shrink Reduction/Loss Control

• Customer Service Excellence

• Teambuilding/Training/Supervision

• Inventory Management

• Merchandising Strategies

• Manage multiple stores at one time

EXPERIENCE

DOLLAR TREE, INC. – Charlotte, NC

America's Top Companies, Forbes, 2009

Store Manager, 2011 to present

Hired to oversee daily operations for the second highest volume store in the district. Manage a $2.6M, 26-

employee, XO (extra large) volume location; enforce sound merchandising and loss control strategies;

execute corporate programs, promotions and policies; and drive optimal customer satisfaction, associate

productivity and P&L results; concurrently responsible for re-structuring and re-organizing the operations

at a second XO location.

Key Results:

• Elevated Charlotte store to #1 in sales (2012) in the district, raising annual sales from 1.5M to

2.6M.

• Reduced shrink in first year by 1.1%.

• Awarded "Highest Increase in Sales" (2012) for Charlotte region as a result of increasing sales

from 9-32% daily.

• Excelled in building and motivating management and hourly teams. Lowered staff turnover to

almost 0%. Developed multiple associates to leadership positions.

• Recognized for key role in elevating Charlotte store to achieve #1 sales ranking (out of 18

locations) district-wide in 2012.

• Recognized for increasing gross margin for Charlotte store 2012.

WALGREEN CORPORATION – Concord, NC

Top 200 World's Most Reputable Companies, Forbes, 2009.

Store Manager, 2003-2011

Executive-Assistant Store Manager, 2001 to 2003

Hired as an Executive-Assistant to become store manager of $37M location with 50+ employees within

two years. Provided strategic, operational and fiscal leadership and maintained service standards in all

assigned locations.

Key Results:

• Increased commercial accounts for photo lab.

• Increased sales through local buys based on customer needs.

• Received Most Improved Store Performance by creating a work flow plan to improve customer

service in the pharmacy.

• Spearheaded community service for multiple stores within the district.

• Was responsible for opening many new stores within the district.

• Helped develop a new procedure for easily locating merchandise within the stockroom.

• Excelled in building and motivating management and hourly teams. Lowered staff turnover to

almost 0%. Developed multiple associates (17+) to leadership positions.

• Received Service Excellence Award based off of customer survey results.

• Recognized multiple times for being the number one store in the district for suggestive sales.

• Brought shrink levels to one of the lowest in the district.

GOODYS FAMILY CLOTHING, INC – Albemarle, NC

Family owned company out of Knoxville, TN.

Store Manager, 2000-2001

Recognized for elevating sales, margins, staff retention and customer satisfaction. Was recruited by a

Walgreens District Manager who noticed significant improvements in the store.

BUGLE BOY INDUSTRIES, INC – Concord, NC

Store Manager, 1999-2000

Opened new flagship store.

FIRST UNION NATIONAL BANK – Charlotte, NC

Senior Operations Analyst in Benefits Services Group 1997-1999

• Promoted to supervisor within 6 months

• Recognized for efficiency

TARGET STORES – Charlotte, NC

Executive Merchandise Flow Team Leader, 1994-1997

Department Manager, 1991-1994

EDUCATION

UNIVERSITY OF PHOENIX – Charlotte, NC

Major in Business Administration, 2007

Retail Management Training: Completed 6-month management training program through Target.

Highlights of topics covered.

• Store Operations Management

• Inventory & Loss Control

• P&L Statements

• Conflict Management

• Customer Service

• Leadership and Supervision

• Merchandising

• HR training

TECHNOLOGY PROFICIENCIES

Computers: MS Office (Word, Excel, PowerPoint); POS & Inventory Systems

704-***-**** ********@*****.***

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