Customer Service Sales

Jenifer L. Mosley

**** ******* ***** . ***** ****, OH 43123

Phone: 740-***-**** . Email: **************@*****.***

WORK EXPERIENCE

The Lemon Group Columbus, OH 2/2013 - Present

Administrative Assistant:

. Responsible for company's social media networking, corporate brand

management, and business advertising. Conducting market research and

data analysis to develop client base.

. Developing and managing corporate database for current and potential

clients.

. Generating daily and monthly status reports using Microsoft Excel and

Word.

. Arranging business travel and accommodations

. Developing and maintaining progression diagrams of onsite operations

for the strategic planning of current and upcoming business endeavors.

. Responsible for improving, implementing, and maintaining company's

standards for quality assurance in communications and business

processes. Coordinate with other staff to monitor improvement

following internal procedure and progress reports, ensuring operation

efficiency.

. Managing special projects and assignments at the request of Corporate

Management or the Director of Sales adhering to budget and schedule.

. Responsible for training staff on company sales products, procedures,

and application software including the Microsoft Office suite.

. Maintaining client communications for standard product specifications,

capabilities, and price quotes. Also advise client of available

inventories to meet their requirements.

. Serving as support role for client interface for technical and

functional issues as they arise. Manage projects from start to finish

meeting quoted cost and schedule as proposed to clients. Follow up

with client to measure business experience and determine if product

function met or exceeded client requirements.

. Providing application software recommendations, reformatted store

layouts to aid in fixture value appraisal, and troubleshooting to the

Sales Department.

. Oversight of corporate website performance functionality review,

project updates, photo inventory updates, and links testing.

. Supporting executives and other office staff by directing calls,

organizing office space, preparing outgoing mail, operating office

machinery, facilitation of special events, typing, and filing

confidential documents.

Supervisor's Name: Richleigh Lemon Phone: 614-***-****

Clay Local Schools Portsmouth, OH 8/2012 -

09/2012

Substitute Latchkey Assistant:

. Assisted Latchkey coordinator in classroom management, student

supervision, and tutoring when the regular assistant was absent.

Supervisor's Name: Donna Hartlage Phone: 740-***-****

Bay View Elementary Norfolk, VA 1/2012 -

4/2012

Student Teacher Internship:

. Prepared complete, concise, daily lesson plans applying teaching

techniques based on sound learning principles

. Submitted and discussed lesson plans with the Cooperating Educator prior

to presenting the lesson

. Developed unit plans and presented the units, complying with all

reasonable requests made by the Cooperating Educator

. Learned about students, maintained ethical interpersonal relationships

with students, participated in teacher in-service conferences, parent

conferences, and attended meetings designated by the Cooperating Educator

. Volunteered for various professional development opportunities and after

school programs offered by the school and the district.

Target Grove City, OH 12/2007 -

3/2008

Sales Associate:

. Processed the sale of merchandise, greeted and interacted with customers,

and monitored patrons to assist the store in loss prevention.

. In addition to sales and customer service, maintained appearance of store

by cleaning display cases, shelves, and aisles.

Contact: Target Corporate Phone: 614-***-****.

Carnival Foods Circleville, OH 8/2004

- 8/2006

Customer Service Representative:

. Processed the sale of merchandise, greeted and interacted with customers,

and monitored patrons to assist the store in loss prevention.

. In addition to sales and customer service, maintained appearance of store

by cleaning display cases, shelves, and aisles.

Supervisor's Name: Gary Ritzer Phone: 740-***-****.

DISTINCTIVE TRAITS

Pickaway County Literacy Council Circleville, OH

3/2013 - Present

Adult Education Instructor (Volunteer) - Currently supporting the Adult

Basic and Literacy Education program by providing Ohio State Board of

Education approved instruction in the areas of: spelling, writing, social

studies, current events, science, computer literacy, critical thinking,

job, and life skills.

Supervisor's Name: Katherine Robb Phone: 740-***-****.

Pickaway County Literacy Council Circleville, OH 12/2005

- 4/2006

Teacher Assistant (Volunteer) - Supported the Adult Education program by

supervising children ages four through ten, while their parent's learned

parenting skills. Instructional activities included: phonics, arts, crafts,

and game play to encourage the development of motor, social, and academic

skills.

Supervisor's Name: Katherine Robb Phone: 740-***-****.

EDUCATION

Franklin University Columbus, OH Currently

Pursuing

Master's Degree - Major: Instructional Design & Performance Technology

Pickaway County Literacy Council Circleville, OH

3/2013

Instructor Training Seminar - Adult Basic and Literacy Education (ABLE)

Program

University of Phoenix Phoenix, AZ 4/2012

Bachelor's Degree - Major: Elementary Education

GPA: 3.30 out of 4.00 (Academic Achievement)

Degree Obtained

Columbus State Community College Columbus, OH

3/2008

Some College Coursework Completed - Major: Graphic Design

GPA: 3.0 out of 4

Completed general educational requirements and began some graphic design

courses.

Shawnee State University Portsmouth, OH 6/2007

Some College Coursework Completed - Major: Early Childhood Education

GPA: 3.0

Freshman, completing core coursework leading to a Major in Early Childhood

Education

REFERENCES

Kathryn Kilduff Katherine Robb

Bay View Elementary Pickaway County Literacy Council

Internship Cooperating Teacher Administrator

Phone Number: 757-***-**** Phone Number: 740-***-****

Reference Type: Professional Reference Type: Professional

Melissa Mitchell Kierston Watts

Bay View Elementary Hamilton Elementary

5th Grade Instructor 3rd Grade Instructor

Phone Number: 757-***-**** Phone Number: 740-***-****

Reference Type: Professional Reference Type:

Personal/Professional

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