Customer Service Project Manager

Phyllis Thompson

479-***-****

**************@*****.***

QUALIFICATIONS:

• Office Manager experience

• Skilled at learning new concepts quickly while working well under pressure

• Proficient with Microsoft Project, Excel, Word, and PowerPoint

• Successful sales experience

• Construction & Real Estate experience

• Work well without supervision

• Ability to prioritize and meet deadlines

• Excellent Customer Service skills

• Ability to handle fast paced environment with changing priorities

• Quickly learn new computer applications

• A/P A/R experience

• Skilled at researching and compiling data

• Competent

EXPERIENCE:

6/08-10/2012 Old World Classics Construction Johnson, AR

Office Manager/Project Manager Assistant

• Maintained and updated project deadlines using Microsoft Project

• Updated contracts with clients and subcontractors

• Billing and Invoice creating (Cost Plus)

• Change Orders- writing up, documenting and re-pricing

• Compiled marketing material

• Converted hard files to paperless office

• General Correspondence, Email, and office duties

1/06-05/08 Variety Children’s Lifeline San Diego, CA

Executive Assistant

• Handled confidential information with discretion

• Arranged travel and accommodation reservations

• Coordinated and scheduled appointments and meetings

• Maintained business calendar in Outlook

• Typed office correspondence using Word

• Assisted with and organized Special Events

• Prepared agendas for meetings and recorded minutes

• Composed monthly reports

• Interpreted regulations

• Answered multi-line telephone systems

• Maintained workbooks in Microsoft Excel

• Faxed, filed, typed and emailed

• Maintained postage machine

• Handled business expense requests

• Office inventory control and ordering

• Received and logged shipments

• Prepared Presentations in PowerPoint

6/02-12/05 Real Estate Broker San Diego, CA

Sales and Broker of Real Estate

• Developed, managed and nurtured my own business

• Developed a business plan

• Implemented advertising/marketing plan

• Nurtured client relations

• Maintained knowledge of local and national laws

• Correctly completed legal documents

• Performed all tasks relevant to operating a business

2/00- 05/02 Gateway/Sutherland Group San Diego, CA

Help Desk Technician

Identified, researched and solved various computer problems through strong interpersonal communications and Customer Service skills. I logged information accurately stating customer’s issue/requests and the resolution. Products included:

• Windows Operating Systems

• Windows Office Suite Including Word, Access, Excel, PowerPoint

• RAM

• Hard drives

• Motherboards

• Printers, scanners and keyboards and mouse

EDUCATION:

D&B Real Estate School San Diego, CA

Passed real estate state licensing exam to become salesperson then continued education to

become a Broker

CEI Computer School San Diego, CA

Consisted of a well-rounded intense computer course that focused on understanding networking concepts, computer hardware and computer software in a hands-on technical environment. Coursework included DOS, Windows 98, 2000, Novell Netware, PC hardware troubleshooting and Microsoft Office Suite applications including Word, Excel, Access and PowerPoint.

New Horizons, Learnsoft, & Continuing Education San Diego, CA

Attended various computer software classes including Microsoft Project, Excel, Word, and Power Point

Completed Project Management Professional (PMP) Certification Preparation Course

Lutterworth Comprehensive Lutterworth, England

Graduated with an equivalent to an US High School Diploma

CERTIFICATIONS:

Microsoft Certified Professional MSCP

Windows 2000 Professional

Certified Novell Administrator CNA

Novell Netware 5.x

Comptia A+ Certified A+

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