Manager Customer Service

RESUME

SOHAIL RANA

House # **/* *st floor Rohella Compound Azizabad Bhangoria Town,

E mail: ******.****.****@****.***, ******.****.****@*****.***,

**********.*******@*****.***

OBJECTIVE:

A proactive, adaptable and conscientious professional having the ability

to reach targeted goals and have established the reputation as a

dependable and accountable employee. Skilled in possessing excellent

analytical and appraisal skills, contributed towards delivering effective

communication deals to build a trusted self-brand and position the

organization required objectives. Skillful at processing data and

information in sophisticated environment.

WORK EXPERIENCE:

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PROFESSIONAL SUMMERY :

Started my career in Agility Logistics Pvt. Ltd as Warehouse Man reported

to Team Leader and after hardworking of 2 years I have been promoted to

Inventory Assistant where I reported to Manager Inventory Warehousing and

after 1 year of breath taking efforts I have been further promoted as Team

Leader and reporting to Manager Warehousing.

TEAM LEADER:

19 Oct 2010 to 2nd May 2012

Directly reporting to Manager Warehousing

Prime Responsibilities:

. Ensures operations are conducted as per the Standard Operation

Procedure SOP's

. Ensures preventive maintenance is undertaken on the Manual Handling

Equipment MHE's

. Ensure Execution of recommendations forwarded by QA Site Manager.

. Submitting Activity Base Analysis of operation on weekly bases to line

manager.

. Plan and coordinate with security, trucking and customer service teams

to ensure timely operations

(Shipments clearance and delivery) execution.

. Ensuring incoming products are received on time, are of the right

quantity and are placed in the right

Location.

. Plan and organize the picking team to ensure that orders are

accurately picked and will also organize the

Packing team to ensure that orders are packed in line with

expectations.

. Ensure proper safety, security, of man and material.

. Ensure compliance to procedures and timely execution of all

operations.

. Daily team briefings to ensure effective direction and communication

take place

. Accuracy of shipment and receiving & tracking timely & compliance,

. Ensure work equally distribute to each Warehouseman

. Ensures operations are conducted as per the Standard Operation

Procedure SOP's.

Key Performance Indicators:

. Ensure proper safety, security for man and material all the time

. Accurate compilation of documents for all activities during the shift

. Accurate receiving and dispatch by team

. Resource allocation and optimal utilization

. Achieve desire output levels from his Team

. Submission timely reports

. Handling of Documents for In & out bound Operations

. Ensure accurate checking / verification of deliveries / receiving

. Accuracy of Receiving, Picking and Put away

. Ensures that no Expires Stock is delivered to the Customer

. Achieving benchmarking levels and meeting agreed deadlines

. Completion of Task in-time

. Adherence to HSE guidelines

. Ensure HSSE compliance by implementing defined SOP'.

. Timely reporting of injuries/accidents

REPORTING TO:

Assistant Manager Warehouse Operations.

. Provides back up in the absence of Asst Manager Warehouse Operations.

. Allocation of daily jobs to teams and monitoring the completion.

. Interacts with the drivers, should further verification of their

credentials and the shipment, be required.

Reviews their documents for anomalies, if any.

. Provides daily detailed report to the Manager Warehouse Operations on

the Turn Over Sheet (TOS).

. Responsible for any discrepancies and damages during receiving and

shipping.

. Responsible for the Upkeep and Safety of the Storage Systems

Installed/used in the Warehouse.

. Coordinates with the Inventory Team for resolving discrepancies and

non conformities through the Asst

Manager Warehouse Operations.

. To complete any further task assign by immediate supervisor.

. Observe and ensure the implementation of HSSE policies / procedures

. To report any injuries, strains or illnesses suffer as a result of

doing any task.

. Cooperate in accident investigation process.

Authorities:

. Reviews and assigns the delegated tasks for the day to the

Warehousemen and Contract Labors.

. Sanctions leave, issues violations and recommend disciplinary actions

for his team.

. Counseling of staffs who are directly reporting to him.

. Stop activities on the order of Management until further instruction.

Inventory Assistant

1st Oct 2009 to 19 Oct 2010

Directly reporting to Manager Inventory Warehousing

Prime Responsibilities:

Inventory and warehouse management

. Ensure 100% inventory accuracy of the site.

. Plan & prepare to optimize utilization.

. Maximum capacity utilization by identification and implementation of

space management techniques.

. Placement of material in the warehouse as per its classification,

movement attitude and value.

. Optimization of storage space through continuous arrangement of

warehouse.

Inventory verification & reconciliation (Physical Vs System)

. Ensure 100% inventory accuracy of the site by conducting regular

(daily) physical counts.

. Execution of six complete cycle counts for each customer in a six

months period.

. Perform cycle counts, slot audits and the reconciliation of

activities between systems.

. Generation and verification of all system generated reports.

Activity based auditing

. Physical audit for inbound and outbound activities on daily basis.

. Regularly conducts inventory and transactional checks

. Ensuring product integrity by monitoring shipments and expiries.

Special emphasis to be paid on expiries.

. Outbound checking for all the deliveries quantity & expiry wise.

Investigation, resolution and reporting of discrepancies and audit

findings.

. Documentary and systematic investigation of inventory audit

findings.

. Root cause analysis and resolution of discrepancies at the primary

stage (if possible) by taking necessary measures.

. Reporting of findings and inventory discrepancies as per defined

SOP.

. Follow up on discrepancies and report on developments

Inventory reporting

. Providing accurate data for customer invoicing to Manager Inventory

on monthly basis

. Coordinate between warehouse Operations and Client Service for

conducting root cause analysis.

. Follow up on discrepancies and report on developments.

. Resolving and communicating the errors to AMI

. Accuracy in investigation on Discrepancies

. Monitoring & updating of findings on daily basis.

. Preparation of weekly basis inventory reports.

Completion of assigned tasks by Assistant Manager Inventory

. All tasks in line with the regular inventory management process or

any special project shall be completed within assigned deadlines

with 100% accuracy.

. Reports on observations with valid suggestions.

. Ensuring awareness of the Systems in place as per the Integrated

Management System (IMS) procedures

Up to date and complete record keeping

. Generation of reports as per specified formats.

. Verification of reports as per defined QA standards for remarks

writing and use of utensils and proper signoffs.

. Compilation of data for statistical analysis

Inventory analysis

. Statistical analysis to provide the decision making tools to the

management.

Proficiency in WMS-Exceed

. Brief Knowledge of WMS-Exceed working, document, reports and

formats.

. Complete knowledge and expertise of authorization levels in WMS-

Exceed.

. Thorough knowledge and application of investigation through WMS-

Exceed.

. Accuracy of data in WMS-Exceed.

QA Compliances (Internal & External)

. Ensure that all storage methods meet the internal and external QA

requirements and no violation is in practice.

. Accurate and complete knowledge and implementation of all relevant

QMS key elements.

. Process Control-Adherence.

. Coordinates with the Quality Team on the micro level for expediting

resolving of pending issues.

Authorities:

. Authorized to Hold and Release in WMS Exceed

. Authorized Move materials on locations and IDs in WMS Exceed.

Warehouse Man

19 July 2007 to 30 Sep 2009

Directly Reporting to Team Leader Operation.

RESPONSIBILITIES:

. Ensures the tasks assigned viz. Loading, Unloading, Receiving,

Segregation, Put away, Picking, Sorting, moves, dispatches are

conducted smoothly and accurately.

. Report promptly on tasks completed individually and ensures probable

discrepancies are bought to the attention of the Team Leader.

. Interacts with client representatives (driver and hired labor) should

the need arise.

. Responsible for proper usage of Manual Handling Equipment MHE's.

. Responsible for the Upkeep and Safety of the Storage Systems

Installed/used in the Warehouse

ACADEMEC QUALIFICATION:

. Bachelor of Commerce from (S.M.GOVT.ARTS & COM.COLLEGE) in 2008-2010.

. Intermediate (GOVT DEGREE SCIENCE & COM COLLEGE) in 2006-2007.

. Metric in Science from (C.M.S GOVT BOYS SECONDARY SCHOOL) in 2004-

2005.

STRENGTH:

> Excellent Interpersonal skills and direct communications

effectively, commit people to action and convey complex

information in easily understood formats.

> Recognized for reliability and "getting the job done" through

persistence and strong work ethics.

> Solid planning and organizational skills in coordinating all

aspects of each project from inception through completion.

> Brawny concepts & knowledge about WMS (Exceed).

Computer Trainings and Other Professional Courses:

. ESSANI. Collegiate for Computer science in 3 month course of MS-

office.

. TLC Institution in 4 month course of English language.

ACHIEVEMENT:

. Employ of the month award for the month of Nov.08.2008.

. Five year Excellence experience Award and (certificate).

. Expert Operating holder for MHE's Like:

. Reach Truck (Reflex)

. Stacker.

. Fork lifters.

Hobbies:

Reading Books

Play Cricket

Interpersonal Strengths:

Good communication skills : Interpersonal

skills

Aggressive : Energetic

Proactive : Self-confident

Problem solving skills : Honest

Focused : Result-oriented

Professional : Team leader

MHE TRAINING:

. Forklift professional training from Agility logistics (KLC).

. Reach truck training from Agility logistics (KLC).

. Stacker training from Agility logistics (KLC).

. License Holder in Agility logistics (KLC).

COMPUTER SKILLS:

. Microsoft Excel

. Microsoft Word

. Microsoft Power Point

. Adobe Photoshop.

. Web related short tools.

PERSONAL DATA:

Name : Sohail Rana

Father Name : Mohammad Zahid

Nic# : 42301-3983570-9

Religion : Islam

Sex : Male

Nationality : Pakistani

Reference:

Would be furnishing on request!

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