Quality Assurance Director

SUMMARY

Accomplished Executive Director/administrator with a proven track record of census

building, financial management, Conflict- resolution, and excellent leadership ability.

QUALIFICATION SUMMARY

. Licensed Nursing Home Administrator -Texas and New Mexico

. Executive Director/Administrator for Assisted Living Communities - 7

years

. Social Services Director and Clinical Social Worker - 4 years

. Over 11 years of experience in healthcare environments interacting with

residents, families,and community

. Dedicated and hardworking, with an unmatched drive to produce results:

2001-2006- Received awards and bonuses for increasing census,

financial management, having excellent State surveys, highest employee

retention, lowest customer complaints, and execellent property

management.

. Strong budgeting and financial acumen

. Skilled in Marketing

EMPLOYMENT HISTORY

Southland Rehabilitation and Healthcare Center, Lufkin, Texas

Director of Social Services

5/2010 - Present

Responsible for initiating and maintaining a comprehensive social services program within

the facility consisting of 99-113 residents. Assists residents/patients in the achievement

and maintenance of maximum psychosocial functioning and independence. Handles

resident/patient concerns and assists residents/patients in a respectful and non-judgmental

manner, fostering independence and self-determination whenever possible. Coordinates and

arranges for a family council. Maintains resident/patient records per federal and state

regulations and Southland's policies and procedures. Makes optimum use of community

resources and assists in the facilitation of the resident's/patient's discharge planning.

Develop resident's plan of care with other members of the Interdisciplinary Team (IDT).

Develops a working relationship with private and public social health and welfare resources

in the community.

Neches House Assisted Living Community, Lufkin, Texas

Executive Director/Administrator

9/2008 - 5/2010

Developed and managed budget and revenue expectations while actively seeking ways to

eliminate or reduce expenses.

Prepared variance analysis of the Monthly Financial Statements, and overseen Accounts

Receivable and Payables as well as provided explanations. Exercised sound fiduciary

responsibility while adhering to established policies and procedures. Directed and

coordinated activities of life enrichment program planning and implementation, culinary

operations, interior and exterior integrity of the building, marketing efforts, and nursing

and health care services. Interviewed, hired, trained, terminated, and managed all

personnel within the community. Maintained census and prepared competitive analysis

reports. Monitored the nursing and operation of support departments (nursing, maintenance,

central supplies, dietary, housekeeping, and laundry) to ensure that resident need's were

met timely, and the facility was properly maintained. Diligently monitored the QA (Quality

Assurance) program to improve performance and maintain high standards of care. Developed

and implemented appropriate plans of action (POC) to correct deficiencies identified by

State surveyors. Established and maintained positive relationships with government

regulators, residents, families, other area health care providers, physicians and community

at large.

Maintained a census of 90 -95 % and continued to manage budget within company's

expectation. 100% on state surveys first year. Second year only 1 minor deficiency- kitchen

cabinets needed painting. Conducted stand-up meetings every morning and managed by walking

building on regular basis throughout the day.

Rusk State Hospital, San Augustine, Texas

Clinical Social Worker

4/2008 - 9/2008

Provided individual counseling and psychosocial assessments for mental ill patients.

Complied with required standards for medical/legal responsibilities for mentally ill

patients. Coordinated patient discharged planning and provided ongoing assessment of

resident's psychosocial wellbeing to multidisciplinary team members. Coordinated and

co-facilitated community resource groups, documented all activities concerning patients.

Participated in multidisciplinary treatment planning. Provided case management services and

located community resources for the clients and facilities. Served as a resource to other

allied and administrative staff within the Department of Psychiatry and Psychology as well

as worked closely with Psychiatrist to provide input on client's observed mood and

behavior. Conducted weekly presentations to educate clients and family on therapeutic

communication, social skills, and ways to access community resources post hospital

treatment.

Trinity Nursing and Rehabilitation, San Augustine, Texas

Director of Social Services

7/2007 - 4/2008

Developed, Implemented, and directed all social services functions in accordance to State,

Federal, and local policies.

Builded and maintained productive client relations in the facility and community. Ensured

an ongoing Quality Assurance program and developed and implemented appropriate plans of

action to correct deficiencies if relate to social services. Consult with and coordinated

social services activities with other departments and implement changes as required. Ensure

the necessary forms, reports and progress notes are properly completed and contain

informative descriptions of the services provided and the residents' responses to the

services. Participate in community planning; discharge planning and the development and

implementation of social care plans and residential assessments.

Magnolia Court Assisted Living, Nacogdoches, Texas

9/2006 - 4/2007

Executive Director/Administrator

Recruited for start-up of newly developing community. Position entailed that of applying

marketing strategies such as developing professional referral source contacts through

outreach activities. Planned and promoted marketing events to generate traffic. Developed,

managed, and evaluated ongoing marketing campaigns including advertising, direct mail and

social media, taking prospective residents and their families on tours of the community.

Managed other aspects of sales and leads including strong closing skills.

Austin House Assisted Living, Nacogdoches, Texas

Executive Director/Administrator

1/2001 - 9/2006

Developed and managed budget and revenue expectations while actively seeking ways to

eliminate or reduce expenses.

Prepared variance analysis of the Monthly Financial Statements, and completed Accounts

Receivable and payable. Exercised sound fiduciary responsibility while adhering to

established policies and procedures. Directed and coordinated activities of life enrichment

program planning and implementation, culinary operations, interior and exterior integrity

of the building, marketing efforts, and nursing and health care services. Interviewd,

hired, trained, disciplined, or terminated personnel, and managed all personnel within the

community. Maintained census and prepared competitive analysis reports. Monitored the

nursing and operation of support departments to ensure that resident' needs were met

timely, and facility was properly maintained. Diligently monitored the QA (Quality

Assurance) program to improve performance and maintained high standards of care. Developed

and implemented appropriate plans of action (POC) to correct deficiencies identified by

state surveyors. Established and maintained positive relationships with government

regulators, residents, families, other area health care providers, physicians and community

at large. Maintained a census of 100 % with a waiting list, and continued to manage the

budget within company's expectation. 100% on state surveys. Conducted stand-up meetings

every morning and managed by walking building on regular basis throughout the day.

EDUCATION

Health Administration/Gerontology - University of Phoenix, Phoenix, 2012

Arizona

Social Work - Stephen F. Austin University, Nacogdoches, Texas 1997

Lufkin High School, Lufkin, Texas 1978

LICENSURES:

Licensed Nursing Home Administrator- Texas and New Mexico

Licensed Social Worker

General Lines Insurance Agent (Life, Health, Accident, HMO)

Income Tax preparer

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