Customer Service Project Manager
Resume:
ANLID GONZALEZ
**** **** **** **. ***#**** Orlando, FL 32822
PHONE 954-***-**** * *-************@***.***
OBJECTIVE
To secure a position in a progressive company that provides an opportunity for both professional and personal growth.
EXPERIENCE
Present- USIS/USCIS Application Support Center.
Fingerprint Technician/ General Office Clerk.
07/2012-05/2013 Millers Ale House. Orlando, FL
Server.
Provide excellent customer service to all house guest.
Multi task throughout a shift performing side work at the same time tending to all our house guest.
Responsible for handling and turning in proper amount of cash due at the end of every shift.
03/2011-06/2012 School board of Broward County. Coral Springs, FL
Campus Monitor
Ensure safety and crowd control of all students and faculty members.
Conduct myself in a professional manner at all times with every student and faculty member.
Maintain a clean police record at all times during employment.
08/2009 – 09/2011 Café Iguana Pembroke Pines, FL
Bartender
§ Provide excellent customer service while multitasking for several customers
§ Responsible for money drawer and credit card receipts
20006 – 2008 USCIS Application Support Center/Northrop Grumman Hialeah, FL
Security Guard/ Receptionist
§ Provide excellent customer service.
§ Provide both interior and exterior crowd control in observe and report capacity
§ Insure the safety of the applicants and ASC staff
§ Greet applicants, check hands for cuts and wounds, distribute AIW and check applicant identification
USCIS Application Support Center/Northrop Grumman Hialeah, FL.
Biometrics Technician/ Receptionist
§ Provide excellent customer service
§ Verifying identity of applicants and authenticity of government issued identification cards
§ Entering biographical data relating to applicants in support of the biometrics activity in automated systems
§ Capturing applicant biometrics, either manually of electronically, to include fingerprints, press print, signature and photo
§ Performing a quality review of the manual or electronic fingerprints, press print, signature and photo
EDUCATION
1999 – 2003 McArthur High School Hollywood, FL
General Education High School Diploma
PROFESSIONAL SKILLS AND QUALIFICATIONS
§ Excellent customer service skills
§ Bilingual (English/Spanish)
§ Received Biometrics Training Certification.
§ Maintained T-2 Government Employment Security Clearance
REFERENCES
Daniel Escalante: Operations Coordinator (USIS/Northrop Grumman) 305-***-****
Joel Jimenez
Project manager
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