Quality Control Manager

Akram El-Kurd

*** ******** **

Euless, TX *****

Cell phone: 214-***-****

Email: *****.******@*****.***

QUALIFICATIONS:

Business Operations Analyst/ consultant and manager with

over 20 years of diverse customer support, system

operation and integration experience. Particularly

effective in analyzing, evaluating, implementing,

documenting and supporting solutions to complex

operational problems across all industrial sectors with a

focus in business administration and management. Thrive

on deriving methods of permanently resolving customer

related support issues and am multilingual with deep

experience in addressing and resolving cultural acceptance

of global business processes.

AREAS OF ACCOMPLISHMENT

Self-starter with solid experience in CorDaptix, Legacy,

and SAP Utility Billing Platforms

Solid experience in Researching and analyzing data that

tracks key performance indicators leading to the

identification of performance gaps and best practices, to

enable industry-leading levels of performance

As a Business Analyst, I functioned as Business SME / IT

liaison to define and implement operational metrics in

NetWeaver and Business Intelligence (BI) Portal

Possess the ability to translate complex issues into clear

and concise concepts through advanced verbal and written

communication and presentation abilities.

Create and provide Analytic models that are reliable over

time and consistent with core company strategies

Strong presentation and communication skills to ensure

meeting implementation deadlines and progress

Provide support to top management and their respective

delegates

Gather, analyze, and present data in a timely and thorough

manner

Prepare and present Executive level power point

presentation

Led continuous improvement initiatives to identify venues

for greater operational excellence in accordance with

corporate strategies

EMPLOYMENT HISTORY

Safety -Kleen

March 2012 - March 2013

Disposal Analyst

Main areas of responsibility with this major environmental

company are

Review, document and automate Business reporting process,

design and maintain operation reports, design and

maintain Access databases essential to reporting process.

Prepare monthly score cards and power point presentation

outlining key operational data. Partner with IT to design

web-based reporting based on documented business

requirements. Prepare and document business cases for new

real-time reporting

TXU Energy January 2009 to December 2011

Business Analytics - Senior Operations Analyst

On January 2009, TXU insourced operations and I was re-

hired by TX Energy again. Main areas of responsibility is

defining, measuring and reporting key operations metrics

under newly adopted SAP Billing System. Gather and write

business requirements for identified business/reporting

opportunities, liaison with IT to facilitate

implementations. Reach out to stake holders and end users,

communicate progress and time lines to upper management.

CapGemini Energy _ (July 2004 _ January 2009)

Senior Analyst On July 2004 CapGemini established CapGemini

Energy and acquired TXU Energy from TX Utilities, which

performed business and customer support functions at TX

Utilities. In addition to creating and maintaining business

performance measurement and Revenue reporting from Legacy,

SPL CorDaptix and other data sources, as detailed below,

duties and responsibilities include identifying business

processes and providing detailed documentations in support

of Distributed Delivery efforts directed at outsourcing and

off shoring less complex routine Billing operations.

TXU Energy _ (April 2004 _ July 2004)

Senior Analyst: Revenue Management Performance Reporting,

Responsibilities include creating Ad-hoc reports in

support of Billing Operations and Billing Analysts from

SPL Cordaptix billing system. Maintaining, - modifying, as

needed-, and generating a battery of monthly Performance

Reports aimed at providing upper management sharper

optics into system performance and Billing activities, as

well as providing avenues to identify Business Process

Improvement opportunities. Tools utilized are MS Access,

Excel and Power Point.

Texas Utility Energy - (2002- March 2004)

Robert Half Consultant

Interim Output Lead/Manager - TXU Energy

At the onset of launching a Deregulated Electric Service

and Delivery, TXU Utilities undertook a major system

conversion from Legacy Billing System to SPL CorDaptix,

Responsibilities included:-

. Designed and implemented the invoice generation

process with responsibility for the solutions that

support the processing of all paper invoicing for

TXU Energy.

. Designed and implemented solutions ultimately

deployed to a third party vender.

. Responsibility includes all daily operational tasks

including print production and quality control of 9-

12 million dollars a day billing system.

. In that capacity, I was heavily involved in the

architecture and implementation of an automated

Quality Control system that increased efficiency and

decreased operating costs for TXU Energy, thus

reducing manpower requirements from an initial 35-

person team to five

. Designed and managed the Quality Control process.

Documented system performance issues and implemented

resolutions.

. Created and designed most of the reports needed to

assess results and measure QC system and individual

performance.

. Identified emerging training issues and aided/

designed literature and materials needed to address

them. Managed third party vendor relations to the

satisfaction of all parties

EDUCATION

University of Dallas.

Masters Degree in Business Administration, (MBA). Area of

specialization:

Business Management. Graduated 1982. GPA 3.45/4.00

Southeastern Oklahoma State University.

Earned a BA Degree. Major area of concentration

Psychology.

Secondary areas of concentration were English Literature

and

Sociology. Graduated 1977.

Proficient in:

. Windows 2000, 2000 XP

. Microsoft Word,

. Microsoft Power Point,

. Microsoft Access,

. Microsoft Office Excel

. Lotus Notes

. CIS Plus

. Legacy (LCIS)

. SAP

. ISU and CRM SQVIs via Master Data

. Working knowledge of SQL querying, data extraction and

upload

. Working knowledge access VBA

Contact this candidate