Experienced HR Coordinator

Wendy I. Norlund

**** **** ** *** 3-858-***-****

San Diego, CA 92115 ********@*****.***

Professional Experience

Human Resources Coordinator January 2008 -Present

Cymer, Inc., San Diego, CA

Responsibilities include:

• Daily data entry in Human Resources Information System (Oracle HRIS) for new hire processing, transfers, promotions,

personal information changes, etc.

• Assisting HRIS Analyst with specialized reports for headcount, reporting relationships, financial forecasting and internal

audits

• Contributing as a facilitator for new hire orientation (includes overview of internal applications, compliance topics and

company culture)

• HR file organization including filing on a prescribed schedule, archiving, and file drawer management

• Providing information assistance for questions from HR Hotline (external and internal inquiries) and HR website (internal

inquiries)

• Processing employment verifications, work visa/immigration checks and invoices, requests for employment records in

support of legal proceedings

Additional experience/skills:

• Reduction-in-force planning and implementation

• Blood Drive coordinator (won “Difference in Life” award 2008 and 2009 for exceeding goals)

• Member of Cymer Events Committee focused on employee engagement events and community outreach

Qualstaff Resources, Temporary Work Assignments May 2007 – January 2008

Human Resources Administrative Assistant (August 2007 - January 2008)

Cymer, Inc., San Diego, CA

Assisted Talent Acquisition Team with interview scheduling

Worked on assignments/projects for all Human Resources staff (Tuition Reimbursement program, Spot Bonus program,

Lunch with President program, Compensation presentations, Employee Orientation, Employee Recognition programs)

Contributed to the information flow of the organization, through the creation, maintenance, and control of files, metrics,

and other material that assisted the department members

Archive Assistant (May 2007 - June 2007)

Jack in the Box, Headquarters, San Diego, CA

Organized and reviewed all CAD drawings/plans and removed and destroyed any duplicates

Subpoena Compliance Analyst I November 2006 - April 2007

Cricket Communications, San Diego, CA

Received, analyzed and responded to subpoenas submitted by law enforcement agencies and attorneys

Processed notarized forms from customers for subscriber information, records of calls, text messages, and voicemails

Received and responded to oral requests from 9-1-1 operators and law enforcement agencies for subscriber information in

response to exigent circumstances

Responded to calls and voicemails and provided general information on how to interpret call records and cell site

information and the subpoena process

Wareforce, Temporary Work Assignment

Technical Administrator May 2006 – November 2006

Qualcomm, San Diego, CA

• Assisted the IT Hardware Asset Management Team with researching and assigning hardware for all 10,000 of the

Qualcomm employees both nationally and internationally

• Created reports on how to improve the ticket/work order form for requesting hardware and software from the

IT department

Wendy I. Norlund Page 2 of 2

858-***-**** ********@*****.***

AppleOne, Temporary Work Assignment

Quotes Administrator September 2005 - February 2006

L3 Communications, San Diego, CA

• Prepared and submitted daily quotes for standard products and services, including creating records/documents

and obtaining required signatures/approvals

• Coordinated inputs required for non-standard product repairs and maintenance services through functional

departments

• Maintained superior customer service through familiarity and understanding of products and services offered

Customer Relations Representative October 2003 - September 2005

Cricket Communications, San Diego, CA

• Exceeded expectations with the completion of over 11,000 contacts received monthly while meeting Customer

Relations response time goals. Over 6,000 of these contacts are emails generated by the Cricket website, where they become the

sole responsibility of the Customer Relations team.

• Maintained standards of high level customer service through familiarity and understanding of all new products,

changes to current services, and launches

• Responsible for conducting team training courses covering multiple areas of customer care operations including:

call center procedures, new product introduction, and ad hoc promotion training

• Successfully resolved executive level escalations. This included the resolution of issues received by the Media

Relations, Public Relations and the Investor Relations department

• Provided immediate feedback to Customer Care and Customer Relations managers in regards to areas of

opportunity for both retail and call center representatives resulting in improved customer satisfaction, reduction of escalations

month over month, and reducing cost to the business

Manpower, Temporary Work Assignment

Administrative Assistant (construction /planning division) February 2003 - August 2003

Cox Communications, San Diego, CA

• Audited data and investigated discrepancies to ensure the construction / planning team had the most accurate

information

• Charted locations for the construction/planning development team and suggested corrections as needed in service

area maps

• Revamped filing system for outdated processes and established new procedures to easily locate information by

node, street, and then address

• Reconciled databases for multiple departments which allowed for timely completion of contracts and accuracy of

construction planning

Education & Professional Development

University of California San Diego, La Jolla, CA

HR Certificate

College of San Mateo, San Mateo, CA

General Education Prerequisites

Computer and Technology Skills

Microsoft Office Suite

Oracle HRIS

Lotus Notes

IdM – Identity Management system – Ordering and tracking of internal resources

Visio

Peregrine – IT Ticketing System

10-Key

Excellent references upon request

Contact this candidate