Customer Service Manager
Resume:
Michelle Valle
Orlando, FL 32828
**********@*****.***
Objective:
To obtain a position in which I can utilize and enhance my current skills
while growing professionally within a company.
Qualifications:
Telecommunications, supervisor, management experience, customer service,
retail, computer skills, Excel, Microsoft word, Power Point, Windows,
10 keys, receptionist, clerical, Translation, fluent in Spanish and English
Work Experience:
2011 to 2013 Dan, Dan the Carpet Man, Sanford FL
Office Manager/ Administrator
Manage office, receptionist, schedule
appointments and technician's routs, dispatch
owner's assistant, payroll, collections, credit card process,
light accounting & filing.
2010 to 2011 Aon/Hewitt Corporation/ Spherion Staffing,
Orlando FL
Ongoing Customer Service Associate
Health & Welfare Benefit Administration
gave full enrollment support-including annual enrollment, new hires and
life events-via the Internet or Customer Service, helping to reduce manual
errors and premium overpayments. Helped employees get the right information
to make the most informed and most cost-effective health care decisions,
helped them navigate challenging health and medical care benefit
challenges. provides employers with a cost-effective alternative to
traditional retiree health care, while offering retirees a high-touch
service to help them make smart decisions about their health care (post-65
retiree health care exchange), Dependent Verification Services verifying
the eligibility of the employees' dependents. Worked with various programs
as CSPro, Lotus Notes, Windows, Plansmart, PlansGuard and Nice.
2006 to 2007 Xerox/ Via Health, Rochester, NY
AA-Color/Prepress//Backup Technician
Lead Operate Docutechs 6115, Docucolor
2045, Digipath Scanner, Document center 432, finishing's, Xerox ASF 100 and
150, light technician work, and backup technician when needed.
2005 to 2006 WIS International Inventory Services, Rochester/
Buffalo, NY
Inventory Specialist, Supervisor
Take financial, products, pharmaceutical counts, manager
assistant.
2000 to 2003 Frontier A Citizen's Communication, Rochester, NY
Traffic Administrator / Telephone Operator
Gave operator assistance on 411, local, long distance,
emergency, international, and Spanish calls. Translate individual, company
and conference calls. Filled out logs and any paper work as for 911, pay
phones, complaints, and credits.
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1999 to 2000 Eldre Components Inc, Rochester, NY
Production Worker
Powder coated, masked, unmasked, cleaned, sand blasted and
inspected bus parts for 747 jets, Ford and Motorola, read blue prints
1998 to 1999 Impco Enterprise, Rochester, NY
Group Leader / Quality Control / Supervisor
Supervised and trained thirty plus employees, inspected,
sorted and inspected
prepaid phone cards picked and packed orders for Fed Ex, UPS, and Airborne
Express, logged in orders in their systems, sorted mail, did clerical work,
file forms. Organize warehouse items, files and orders. Worked as
receiving clerk.
1996 to 1998 Urban Real Estate, Caguas, Puerto Rico
Manager/ Secretary/Receptionist
Managed the office while the owner was
in meetings or out of town, filled out all contracts for closing, banks,
lenders, clients, set up appointments for meetings, open house for the
clients and banks, and lenders. Show houses, answered phones, clerical
duties fax, filing, and attended the office by myself.
1994 to 1996 Office Max, Caguas, Puerto Rico
Supervisor of Business Center / Customer Service
Supervised and trained eight plus
employees, followed organizations hiring and terminating procedures,
organized work schedules and assigned tasks, took orders and filed them,
worked with Xerox and color copiers, called for parts and repair service,
took a storewide inventory and trained Managers, Supervisors, and employees
for other stores that were in the process of stores that were opening for
business
Education:
2009 to 2010 Colorado Technical University, Online
Associate of Science Medical Billing
and Coding
2003 to 2005 Monroe Community College, Rochester, NY
Criminal Justice in Police Science
2003 The Employment Connection, Rochester, NY
Employment Readiness Training
1990 to 1992 Art and Business College, Caguas, Puerto Rico
Airline and Tourism, Certificate
Practice: Extra Centro deViajes, Caguas, Puerto Rico
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