Customer Service Medical Assistant

MERILYN SANTIAGO

**** * ****** ****** **** JR AVE # 506 • CLEARWATER, FL 33756

PHONE 727-***-****• E-MAIL ***********@***.***

OBJECTIVE

To obtain a position within your company where my Interpersonal skills as well as my Professional skills will be utilized in a challenging and productive manner.

WORK EXPERIENCE

2011-Present IVA Christian School Clearwater, FL

Teacher’s Assistant

• Assist in the classroom.

• Tutor

• Grade Quizes/Tests.

2011-2011 Liberty Tax Services Clearwater, FL

Tax Preparer

• Prepared Tax returns.

• Provided excellent customer service.

• Followed up with Customers.

• Set up appointments.

2009-2011 Life Force Arts & Technology Academy Clearwater, FL

Teacher’s Aide

• Preparation of instructional materials.

• Elective activities and physical education activities

• Managing of individual and class behavior, using prescribed approaches.

• Continued supervision of students in a transportation setting.

• Performed other duties as requested by the Teacher, Guidance Advisor or Headmaster.

2006-2009 Boston Public Schools Boston, MA

Paraprofessional

• Assisted in individual, small group, and class instruction.

• Preparation of instructional materials.

• Elective activities and physical education activities

• Managing of individual and class behavior, using prescribed approaches.

• Continued supervision of students in a transportation setting.

• Performed other duties as requested by the Teacher, Guidance Advisor or Headmaster.

2006 -2007 Boston Public Schools Boston, MA

Summer Foods Field Monitor

• Ensured that site personnel maintained accurate records and that they were following proper procedures.

• Visited sites within the first week of food service operation and verified that personnel attended the training. Continued visiting sites on a regular basis.

• Prepared reports of visits and reviews of food service operations.

• Attended weekly meetings to report on findings.

• Reviewed site paperwork for accuracy before submission.

2005-2006 Maximus Boston, MA

Health Benefits Advisor

• Assisted/Educated members about their health insurance options.

• Conducted all interactions with members in a discreet, courteous and professional matter.

2004-2004 Boston Medical Center/Infectious Diseases Boston, MA

Medical Assistant Intern

• Assisted Nurses/Physicians with patient care

• Maintained efficiency in patient flow

• Clerical duties

1996-2003 U-Haul Boston, MA

Customer Service Representative Manager

• Answered phones/Data entry

• Dispatched and received trucks/Inventory control

• Responsible for opening/closing shop

• Responsible for payroll/supervised 12 employees

2000-2001 Judge Rotenberg Center Canton, MA

Mental Health Assistant

• Assisted autistic and behavioral problem children and adults

• Implemented Daily Living Skills to adults/children

• Responsible for a house of seven

• Supervised two employees

EDUCATION

2011-Present Ultimate Medical Academy Clearwater, FL

Patient Care Tech

2009-2011 St Petersburg College Clearwater, FL

Working on obtaining an A.S. in Nursing-RN

2004 Dimmock Community Health Center Boston, MA

Medical Assistant Certificate

1995 Brighton High School Brighton, MA

High School Diploma

REFERENCES

Available Upon Request

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