Customer Service Data Entry

Mercedes M Lopez.

Objective

To obtain a full time position in which I can use my skills and talents in the order to challenge myself and

to achieve my personal goals.

Education

Lake Mary High School, 2004-2006

Preparation Classes / 2006 GED at Seminole Community College.

Professional Experience

Total Marketing Concepts.

September 2010 to April 2012

March 2011 to November 2011 (Part time)

Phone Sales

Includes answering inbound calls to business concerning sales, making sure costumer has all the accurate

information for their company, ordering information and products for their use, Data Entry, Customer

relations and Service.

Convergys / AT&T

March 2011 to November 2011

Customer Service Representative

Includes answering phones verification of information, analyzing account usage, billing resolution,

placing orders for customers, troubleshoot service and much more, data entry, quality customer service.

K+R Wing House

January 2010 to August 2010

Floor waitress

Included taking orders accurately, opening and closing routines, handling payments and customer service.

Fathers Table Cheese Cake

January 2009 to December 2009

Warehouse Production

Duties, included team position, fast environment, quality assurance and no food hazard control, machine

operator.

Genesis Capital Management

February 2007 to October 2008

Administrative Assistant

Included analyzing customers personal accounts m lowering debt balances, data entry Customer service

and answering inbound phone calls.

Highlight: Spanish and English fluent, computer skills fast learner for new software upgrades, pleasant

phone voice, very organized and good attention to fine details, team player, type 30wpm, data entry skills.

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