Customer Service Office Assistant

Anita L. Venable

**.*******@*****.*** • 434-***-****

OBJECTIVE

Highly organized and detail-oriented Office Assistant supplying thorough, organized administrative support.

EXPERIENCE

Chocolate Kiss Boutique 2008-current

Owner/founder-Independent Sales

Home based all natural spa products, couture lingerie and oils business. Handle all merchandising, inventory control, ordering,

cash control, and maintenance. Provide exceptional customer service to consumers regularly including direct email and phone

contact, and relationship building.

Duke University Durham, NC 2012 - 2013

Office Assistant to Administrator of Finance

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail.

Compiled company information and related material and distributed it to candidates.

Screened all visitors and directed them to the correct employee or office.

Obtained signatures for financial documents and internal and external invoices.

Manage office supplies, vendors, organization and upkeep.

Super 8 Atlanta, GA 2011 - 2012

Night Auditor/Front Desk Agent

Supervises the operations of the front desk.

Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and

quality service.

Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account

and make the room available for the next guest

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash

handling methods.

Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

Maintains good customer relations.

Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank

agreement policy.

EDUCATION

Halifax County High South Boston, Virginia 1986

Diploma

SKILLS

45 WPM typing speed

Professional phone etiquette

Excellent communication skill

Articulate and well-spoken

Customer service-oriented

Works well under pressure

Team building

REFERENCES

References are available upon request.

Contact this candidate