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Customer Service Engineer

Location:
San Antonio, TX, 78224
Posted:
June 19, 2013

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Resume:

Gregory Sosa

**** ******* *****

San Antonio, Texas 78224

Phone: 210-***-****

Email: abyu5o@r.postjobfree.com

Education:

B.S., Civil Engineering, Texas Tech University, 2005

Skills:

Project management experience

Sound problem solving and analytical ability

Excellent communication and writing ability

Effective organizational skills

Ability to learn

Ability to multitask

Open minded and able to work in a team environment

Great attention to detail

Usage of mechanical and power tools

Usage of measuring deices such as calipers, micrometers, height gages

Forklift (propane, electric, reach lift, order picker)

ISO9000 knowledge

First Article Inspection (FAI) knowledge

Part Production Approval Process (PPAP)

SAE AS9102

Root-Cause analysis / investigation through genchi genbutsu

Toyota Business Practice (TBP) knowledge

Computer Skills:

Microsoft Windows and Office (Word, Excel, Access, PowerPoint)

AutoCAD

Land Desktop

Micro Station V8

GEOPAK

MathCAD

Hec-Ras

Visio

Work History

Accenture – BPO Services

6415 Babcock rd Ste. 100

SA, TX 78249

December 2012 – Current

Quality Project Engineer

Duties:

Track submission of required first article inspection (FAI) elements

Review FAI information and report submittal to suppliers for completeness

Perform quality check of FAI content for compliance of corporate FAI/PPAP standards

Identify FAI discrepancies for incomplete or incorrect information

Implements corrective actions to complete FAI process

Maintain FAI records in accordance with company policies and procedures

Aerotek - Toyota Motor Manufacturing of Texas (TMMTx); San Antonio Texas;

1 Lone Star Pass

San Antonio, Texas 78264

March 2010 – December 2012

Team Member

Body Weld Conveyance Department

Duties:

Assist in special projects

Transport automotive parts and supplies to assembly line

Transport automotive parts into robotic systems for welding and assembly

Complete task with quality

No not pass defects to customer (jkk)

Involved with Toyota Quality Circle

Assist with preventive action / corrective action maintenance on conveyance, bodyweld,

shellbody, and customer service (C/S) line through maintenance schedules

Certifications and Licensure

TMMTx Powered Equipment License (Sit-down forklift, Stand-up Tugger)

A,B,C - tool certified

Special Projects:

Kaizen (Continuous Improvement):

Assist in Quality Circle Project, Reconfigure and relocate small parts for direct delivery

operation. Result will reduce waste (muda), operation manpower, increase small parts

delivery efficiency, and reduce travel distance of small parts from dock.

Yamazumi Charts (Cycle Balance Chart):

Diagram of transport route, work element of process, and work process time of each work

element (as per Time Measurement Sheet).

Time Measurement Sheets:

Documented and recorded time trials for every work element of a process.

Type III Standardized Sheets:

Created detailed descriptions for every work element of a process.

Ergonomic risk assessment (push pull forces):

Determined the amount of force (push and/or pull) required for a Team Member to

complete a process.

AutoCAD exhibits for various Kaizens

Pape-Dawson Engineers, Inc., San Antonio, Texas; June 2005 - August 2009

Engineer III

Land Development Division

555 E. Ramsey

San Antonio, Texas 78216

Duties:

Design / Plan Production - Responsible for design development of municipal, residential

and commercial projects. This includes:

Site layout plans

Grading plans

Street alignment sheets

Street grade / profile sheets

Utility layout (gas, electric, cable TV)

Sewer alignment sheets

Sewer grade / profile sheets

Water layout

Overall drainage plan sheets

Drainage designs (box culverts, curb inlets, detention/retention ponds, WPAP basins,

etc.)

Specification sheets

Platting

Survey staking sheets

Reports - Responsible for creating various civil engineering reports such as :

Preliminary Engineering Reports (PER)

Drainage Reports

Hydrology & Hydraulics (H&H)

Traffic Impact Analysis (TIA Level I)

Submittals - Responsible for the creation of project submittals to city, county, and

municipal agencies for review, comment, and approval. This would include reports,

plans, plat, and other documents required for agency review.

Cost estimation - Performed quantity take offs to calculate project cost.

Quality Control - Reviewed the quality of work from other engineers and technicians

within our company. This would include reports, plans, plat, and calculations.

Communicator - Aid as a communicator for the project team. Interacted with city and

county officials, contractors, surveyors, engineers, and clients to ensure project scopes

are met.

Site coordination - Coordinate and conducted site visits to ensure project is constructed as

per plan specifications. Create punch list, conducted/observed field test and various on-

site project meetings with municipal agencies.

Awards and Promotions

Engineer II, December 2006

Employee of the month, January 2007

Engineer III, April 2008

Certifications and Licensure

Professional Engineer (P.E. No. 105174) 12/2010 - 09/2012

Engineer in training (E.I.T. No. 40359)

The Home Depot, San Antonio and Lubbock, Texas; December 2000- May 2005

5801 Loop 289

Lubbock, Texas 79414

Customer Service Associate

Duties:

Help customers with special orders and projects that require installation.

Ensure customers receive both the products they ordered and the services they requested

in an accurate and timely manner.

Interact with vendors, installers, associates in the store, trucking/shipping companies and

the customers themselves to ensure that excellent customer service is achieved.

Work at the customer service desk answering customer questions (via telephone or in

person) and resolving any questions that arise.

Lumber/Building Materials/Millwork Sales Associate

Duties:

Must possess product knowledge that includes, but is not limited to the following areas:

Interior and exterior dimensional lumber and grading, different plywood types and uses,

deck projects and fencing.

Usage of various equipment and machinery to cut lumber and plywood.

Fork lift experienced.

Cashier

Duties:

Provide accurate and quick checkout service to customers at registers.

Thorough knowledge of all policies, procedures and duties related to customer

transactions.

Greet customers and maintain a safe and organized area to ensure the highest quality

customer service experience.



Contact this candidate