Customer Service Engineer
Resume:
Gregory Sosa
San Antonio, Texas 78224
Phone: 210-***-****
Email: ****.*******@*****.***
Education:
B.S., Civil Engineering, Texas Tech University, 2005
Skills:
Project management experience
Sound problem solving and analytical ability
Excellent communication and writing ability
Effective organizational skills
Ability to learn
Ability to multitask
Open minded and able to work in a team environment
Great attention to detail
Usage of mechanical and power tools
Usage of measuring deices such as calipers, micrometers, height gages
Forklift (propane, electric, reach lift, order picker)
ISO9000 knowledge
First Article Inspection (FAI) knowledge
Part Production Approval Process (PPAP)
SAE AS9102
Root-Cause analysis / investigation through genchi genbutsu
Toyota Business Practice (TBP) knowledge
Computer Skills:
Microsoft Windows and Office (Word, Excel, Access, PowerPoint)
AutoCAD
Land Desktop
Micro Station V8
GEOPAK
MathCAD
Hec-Ras
Visio
Work History
Accenture – BPO Services
6415 Babcock rd Ste. 100
SA, TX 78249
December 2012 – Current
Quality Project Engineer
Duties:
Track submission of required first article inspection (FAI) elements
Review FAI information and report submittal to suppliers for completeness
Perform quality check of FAI content for compliance of corporate FAI/PPAP standards
Identify FAI discrepancies for incomplete or incorrect information
Implements corrective actions to complete FAI process
Maintain FAI records in accordance with company policies and procedures
Aerotek - Toyota Motor Manufacturing of Texas (TMMTx); San Antonio Texas;
1 Lone Star Pass
San Antonio, Texas 78264
March 2010 – December 2012
Team Member
Body Weld Conveyance Department
Duties:
Assist in special projects
Transport automotive parts and supplies to assembly line
Transport automotive parts into robotic systems for welding and assembly
Complete task with quality
No not pass defects to customer (jkk)
Involved with Toyota Quality Circle
Assist with preventive action / corrective action maintenance on conveyance, bodyweld,
shellbody, and customer service (C/S) line through maintenance schedules
Certifications and Licensure
TMMTx Powered Equipment License (Sit-down forklift, Stand-up Tugger)
A,B,C - tool certified
Special Projects:
Kaizen (Continuous Improvement):
Assist in Quality Circle Project, Reconfigure and relocate small parts for direct delivery
operation. Result will reduce waste (muda), operation manpower, increase small parts
delivery efficiency, and reduce travel distance of small parts from dock.
Yamazumi Charts (Cycle Balance Chart):
Diagram of transport route, work element of process, and work process time of each work
element (as per Time Measurement Sheet).
Time Measurement Sheets:
Documented and recorded time trials for every work element of a process.
Type III Standardized Sheets:
Created detailed descriptions for every work element of a process.
Ergonomic risk assessment (push pull forces):
Determined the amount of force (push and/or pull) required for a Team Member to
complete a process.
AutoCAD exhibits for various Kaizens
Pape-Dawson Engineers, Inc., San Antonio, Texas; June 2005 - August 2009
Engineer III
Land Development Division
555 E. Ramsey
San Antonio, Texas 78216
Duties:
Design / Plan Production - Responsible for design development of municipal, residential
and commercial projects. This includes:
Site layout plans
Grading plans
Street alignment sheets
Street grade / profile sheets
Utility layout (gas, electric, cable TV)
Sewer alignment sheets
Sewer grade / profile sheets
Water layout
Overall drainage plan sheets
Drainage designs (box culverts, curb inlets, detention/retention ponds, WPAP basins,
etc.)
Specification sheets
Platting
Survey staking sheets
Reports - Responsible for creating various civil engineering reports such as :
Preliminary Engineering Reports (PER)
Drainage Reports
Hydrology & Hydraulics (H&H)
Traffic Impact Analysis (TIA Level I)
Submittals - Responsible for the creation of project submittals to city, county, and
municipal agencies for review, comment, and approval. This would include reports,
plans, plat, and other documents required for agency review.
Cost estimation - Performed quantity take offs to calculate project cost.
Quality Control - Reviewed the quality of work from other engineers and technicians
within our company. This would include reports, plans, plat, and calculations.
Communicator - Aid as a communicator for the project team. Interacted with city and
county officials, contractors, surveyors, engineers, and clients to ensure project scopes
are met.
Site coordination - Coordinate and conducted site visits to ensure project is constructed as
per plan specifications. Create punch list, conducted/observed field test and various on-
site project meetings with municipal agencies.
Awards and Promotions
Engineer II, December 2006
Employee of the month, January 2007
Engineer III, April 2008
Certifications and Licensure
Professional Engineer (P.E. No. 105174) 12/2010 - 09/2012
Engineer in training (E.I.T. No. 40359)
The Home Depot, San Antonio and Lubbock, Texas; December 2000- May 2005
5801 Loop 289
Lubbock, Texas 79414
Customer Service Associate
Duties:
Help customers with special orders and projects that require installation.
Ensure customers receive both the products they ordered and the services they requested
in an accurate and timely manner.
Interact with vendors, installers, associates in the store, trucking/shipping companies and
the customers themselves to ensure that excellent customer service is achieved.
Work at the customer service desk answering customer questions (via telephone or in
person) and resolving any questions that arise.
Lumber/Building Materials/Millwork Sales Associate
Duties:
Must possess product knowledge that includes, but is not limited to the following areas:
Interior and exterior dimensional lumber and grading, different plywood types and uses,
deck projects and fencing.
Usage of various equipment and machinery to cut lumber and plywood.
Fork lift experienced.
Cashier
Duties:
Provide accurate and quick checkout service to customers at registers.
Thorough knowledge of all policies, procedures and duties related to customer
transactions.
Greet customers and maintain a safe and organized area to ensure the highest quality
customer service experience.
Contact this candidate