Sales Customer Service

DINA MANLEY

** **** **** **, **** Stroudsburg, PA 18301 Phone 570-***-**** (C); 570-***-**** (H) Email: ***********@*****.***

Summary

An achievement-oriented salesperson with proven experience in customer service, diverse sales,

merchandising and stock management. Excellent product knowledge and strong communication skills and a passion to generate a first-rate sales experience for the customer and improved customer loyalty. Accurate processing of payments and record keeping contributes to efficiency and profitability. A commitment to team work resulting in exceeding sales quotas. A flexible, responsible and reliable worker.

Professional Experience

Retail Selling Supervisor

July 2012 – present

Merchandise home fashions, handbags and accessories to diverse customer base. Manage customer inquiries and concerns; make recommendations and suggestions, explain care of merchandise, wrap merchandise. Process sales and payments, execute returns and exchanges. Monitor and control inventory, receive, check and shelve merchandise, create product displays, maintain sales records. Attend product and sales training seminars in person and via teleconference.

Self-Employed Sales/Marketing Professional

January 2002 - present

Various companies throughout Central and Northeast PA

Responsibilities include: Managing business development, inside and outside sales activities, marketing and public relations projects. Acting as an independent contractor for companies I handle research and generate leads, make sales calls to prospects to produce appointments.

Retail Outside Sales Rep /Business Development

July 2004 - March 2012

Television/Internet/Newspaper Communications Companies

Responsibilities included: Developing new business in a 19-county area. Research and generate leads, make sales calls to these prospects via phone, email and in person to produce face-to-face appointments to obtain specific sales for each property of the business. Directly accountable for sales growth of company’s products and services and relationship building to generate and grow new business.

Business Development Director/Account Executive

1997-2002

Company: Godfrey Inc.: Marketing Communication Firm

Responsibilities included: Managing a full-service account team including PR and interactive divisions. Accountable for the conception, planning, selling and execution of programs and projects that meet client needs and budgets. Additional responsibilities included: Development of all corporate public relations and identity materials, including Web site, brochures, quarterly corporate magazine, newsletters, seminars, internal AE training and promotional programs.

Education

Shippensburg University, Shippensburg, PA Bachelor of Communications

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