Insurance Medical
Resume:
Michelle McDonald
Gulfport, MS **503
*************@*****.***
Objective: Seeking a challenging and rewarding career opportunity in an environment where I can utilize my industry experience in support of company objectives.
Professional Experience
Courtyard by Marriott Gulfport, MS
Guest Services Representative August 2011- Present
• Maintain a professional attitude while assisting the guests.
• Make reservations while operating the switchboard.
• Greet guests and efficiently check them in and out.
• Handle payments.
• Create documents in Microsoft Word and Excel.
• Send and receive faxes.
Ny West Phlebotomy and Health Services Gulfport, MS
Certified Phlebotomy Technician January 2010- Present
• Collected blood specimens from patients by venipuncture or capillary puncture.
• Provided technical, clerical and administrative assistance to the laboratory while working under the direct supervision of licensed personnel.
• Performed specimen labeling, handling, preservation, processing or preparation, transportation and storage.
• Clerical Duties.
Physicians Center For Women Gulfport, MS
Front Desk Receptionist June 2007 to August 2010
• Check patients in and out of office in a timely manner.
• Offered information in relation to insurance benefits.
• Maintained high standards of excellence.
• Collect co-pays from the patients.
• Verify insurance information is accurate.
• Schedule patients for appointments.
• Attempt to collect a debt for patients.
Gulfport Memorial Hospital Gulfport, Ms
Medical Billing and Collections Rep. March 2004 to March 2007
• Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to applicable alphabetic and numeric filing system.
• Compiled statistical data, such as admissions, discharges, deaths, births and types of treatment given.
• Operated computer to enter and retrieve data and typed correspondence and reports.
• Maintained confidential records and produced reports for doctors.
• Located customers to collect installments, overdue accounts, and non payable checks.
• Prepared and processed more than five hundred collections each month.
Tidewater Family Practice Virginia Beach, VA
Insurance Billing Representative Sept. 2000 to February 2003
• Verified hospitalization insurance coverage, computed patients' benefits and compiled itemized hospital bills.
• Answered patients' questions regarding statements and insurance coverage.
• Telephoned and wrote companies with unpaid insurance claims to obtain settlement of claim.
Riverside Regional Medical Center Virginia Beach, VA
Registration Clerk January 2002 to August 2003
• Interviewed incoming patients and patient representatives and entered information required for admission into computer.
• Explained hospital regulations, such as visiting hours, payment of accounts and schedule of charges.
• Entered patient admitting information into computer and routed printed copy to designated department.
• Helped in preparation of medical records for ER Physicians
Education and Credentials
American Phlebotomy Association Gulfport, MS
Certified Phlebotomy Technician, January 2010
Gulfport High School Gulfport, MS
Diploma, 1989
Skills:
Operating Systems: DOS; Windows 95/98/2000/Vista
Applications: Microsoft Office Suite (Word, Excel, PowerPoint), Word Perfect 6.0/6.1, Microsoft Internet Explorer, Lotus 1-2-3,
Other: Typing- 40wpm
References Available upon Request
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