Michelle McDonald

***** *** ****

Gulfport, MS **503

228-***-****

abyu2i@r.postjobfree.com

Objective: Seeking a challenging and rewarding career opportunity in an environment where I can utilize my industry experience in support of company objectives.

Professional Experience

Courtyard by Marriott Gulfport, MS

Guest Services Representative August 2011- Present

• Maintain a professional attitude while assisting the guests.

• Make reservations while operating the switchboard.

• Greet guests and efficiently check them in and out.

• Handle payments.

• Create documents in Microsoft Word and Excel.

• Send and receive faxes.

Ny West Phlebotomy and Health Services Gulfport, MS

Certified Phlebotomy Technician January 2010- Present

• Collected blood specimens from patients by venipuncture or capillary puncture.

• Provided technical, clerical and administrative assistance to the laboratory while working under the direct supervision of licensed personnel.

• Performed specimen labeling, handling, preservation, processing or preparation, transportation and storage.

• Clerical Duties.

Physicians Center For Women Gulfport, MS

Front Desk Receptionist June 2007 to August 2010

• Check patients in and out of office in a timely manner.

• Offered information in relation to insurance benefits.

• Maintained high standards of excellence.

• Collect co-pays from the patients.

• Verify insurance information is accurate.

• Schedule patients for appointments.

• Attempt to collect a debt for patients.

Gulfport Memorial Hospital Gulfport, Ms

Medical Billing and Collections Rep. March 2004 to March 2007

• Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to applicable alphabetic and numeric filing system.

• Compiled statistical data, such as admissions, discharges, deaths, births and types of treatment given.

• Operated computer to enter and retrieve data and typed correspondence and reports.

• Maintained confidential records and produced reports for doctors.

• Located customers to collect installments, overdue accounts, and non payable checks.

• Prepared and processed more than five hundred collections each month.

Tidewater Family Practice Virginia Beach, VA

Insurance Billing Representative Sept. 2000 to February 2003

• Verified hospitalization insurance coverage, computed patients' benefits and compiled itemized hospital bills.

• Answered patients' questions regarding statements and insurance coverage.

• Telephoned and wrote companies with unpaid insurance claims to obtain settlement of claim.

Riverside Regional Medical Center Virginia Beach, VA

Registration Clerk January 2002 to August 2003

• Interviewed incoming patients and patient representatives and entered information required for admission into computer.

• Explained hospital regulations, such as visiting hours, payment of accounts and schedule of charges.

• Entered patient admitting information into computer and routed printed copy to designated department.

• Helped in preparation of medical records for ER Physicians

Education and Credentials

American Phlebotomy Association Gulfport, MS

Certified Phlebotomy Technician, January 2010

Gulfport High School Gulfport, MS

Diploma, 1989

Skills:

Operating Systems: DOS; Windows 95/98/2000/Vista

Applications: Microsoft Office Suite (Word, Excel, PowerPoint), Word Perfect 6.0/6.1, Microsoft Internet Explorer, Lotus 1-2-3,

Other: Typing- 40wpm

References Available upon Request

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