Quality Assurance Technical Support

Arvinder Singh

516-***-**** abytxp@r.postjobfree.com Immigration status: US Citizen

OBJECTIVE:

To acquire a challenging role as Help desk Support Specialist with great responsibility & growth

SUMMARY:

6+ years of experience in LAN/Networking Technology as Senior Technical Support Person and Application / Helpdesk Support Technician

• Able to read and understand the instructions and information presented in writing.

• Excellent communication skills with the ability to build relationships internally and externally

• Able to work independently and under pressure.

• Ability to use and analyze information to glean insights for improvements

• Able to understand the problem with program or computer

Computer skills:

• Software and hardware knowledge of installation in Windows XP and Windows 7.

• Installation and configuration of dynamic host configuration protocol services (DHCP).

• Configuration of domain name service servers (DNS); remote access service (RAS).

• Creating and managing user accounts, managing shared directories.

• NetBIOS setup, real mode, protected mode, system directory, configuration files, loading the operating system, dip switches, PCMCIA, ATA, EIDE, ESD, central processing unit, basic input output systems.

• Knowledge of complementary metal oxide semi-conduction, boot sequences; of slots such as industry standard architecture, peripheral component interconnects, and accelerated graphic port; of cache memory, zero insertion force, fast page mode, extended data out, ECC, interrupt line, direct memory access, bus mastering. Knowledge of and communications languages protocols.

• Knowledge of SQL server 2005 and 2008

LAN/Networking Technology

• TCP/IP, Dynamic host configuration protocol, Domain name service protocol, Token ring, Ethernet, Fast Ethernet, Category 5 crossover and straight through Patch cables. Understanding of operating systems and technologies, Fundamentals.

• Installation configuration and upgrade, diagnosing and troubleshooting. Knowledge of basic network, active directory, network peer-peer workgroup, network domain client server. Knowledge of light weight directory access protocol (LDAP), remote installation service (RIS), remote boot floppy generator (RBFG), sub-netting, group policy object, Knowledge of PPTP, L2TP, ISP, VPN, RAC, IIS, FTP, terminal services, remote desktop protocol (RDP), MMX, multi-media extension, peripheral component interconnect. Knowledge of SMTP, POP3, IMAPandHTTP.

Printer

• Knowledge of impact dot matrix, sprayed ink, electro photographic, printing mechanism, iron oxide, toner cartridge, polyester resin, charging conditioning, black powder, developing, transferring, writing, fusing, ozone filter, EP drum, print drum, photosensitive drum, cleaning blade, primary and secondary coronas

Customer relations skills

• Patient, helpful and professional approach at all times

• Takes time to understand customer queries to offer the correct solution

• Sharp focus on end-user satisfaction, while maintaining company policies

PROFESSIONAL EXPERIENCE:

Work Experience

Sleep Lab Technologist, 2012 - Present

United Sleep – Garden City, NY

• Gathers and analyzes patient information and physician orders

• Applies electrodes and sensors and performs positive airway pressure (PAP) mask

• Conducts Sleep. Oxygen and PAP titration

• After the sleep study Monitor and interprets sleep/wake stages scores clinical events

• Ensure equipment maintenance and calibration, troubleshoot PAP devices and maintain accurate records

• Performs BLS--CPR during emergency situations

• Participate in patient education regarding sleep disorders and the use of PAP.therapy.

• Ensure equipment maintenance and calibration, troubleshoot PAP devices and maintain accurate records

Pixelide Inc Oct, 2011 – June 2012

Senior Technical Support Specialist

• Ensured daily, weekly, monthly, semi-annual and yearly back-ups were made and stored in a secured location to insure adequate precautions against routine problems.

• Performed such other duties as assigned by the Information Technology Manager.

• Answered technical questions regarding software products and their requirements within related industries

• Investigated issues reported by customers and dealers in a timely and efficient manner

• Identified and resolved network configuration issues

Newedge USA. Feb 2005 - 2011

Application / Helpdesk Support technician

• Level one support for FX systems including Opics, Reuters, Swift, Bloomberg, CQG

• Nightly batch output support with GMI and Opics

• First level helpdesk contact for traders and back office application support

• Issue reporting, tracking and escalation follow up with IT and end users

• Troubleshoot PC hardware / software issues

• Perform daily system monitoring, alert resolutions / escalations and daily backups

Color One Inc 2001 to 2005

Founder / Proprietor

• Digital graphics and photo lab servicing major publishing houses and renowned photographers

• Managed all aspects of business from client services to production management

• Responsible for managing 2 full time graphic artists

• Optimized image files for superior quality large scale, professional photo prints

• Performed quality assurance on image enhancement for still life and fashion photography

• Converted conventional film into color corrected and digitally optimized files

• Customized catalog and design layouts as per client specifications.

Education:

• Bachelor of Liberal Arts & Science

• Access computer school Hicksville New York

• Certificate in Healthcare IT from Hofstra University

References: Available upon request.

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