Customer Service Sales
Resume:
Eric N. Del Castillo
Address: H. Cortes St. Casuntingan, Mandaue City
Phone: +63-923*******
Email: ******.********@*****.***
To be an asset and be part of the company's productivity. Contributing ones effort
to be a productive, efficient and effective individual as an employee.
KEY SKILLS AND QUALIFICATIONS:
Customer Service Oriented Skills
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Able to handle complaints and aggressive customers using Interpersonal / Communication skills.
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Keenness and flexibility to work extended hours.
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Competent user of MS Office (Word, Excel, Outlook)
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Can work independently or in a group settings with minimum supervision, can work under pressure, coordinates well
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with others and is a team player.
Positive attitude, ability to handle stress, self motivated, hardworking, fast learner and dedicated.
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Managed a high volume workload within a deadline driven environment.
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Has high interest and expert in troubleshooting technical issues with customer’s website.
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Has thorough knowledge with computers and internet.
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PROFFESIONAL EXPERIENCE:
1&1 Internet Philippines Inc. (Asiatown, IT Park Salinas Drive, Lahug Cebu City)
Data Verification Representative February 2013 Present
• Receives, reviews, and enters data into computer system or tracking database according to established procedures.
• Maintains confidential information.
• Processes various forms.
• Keeps track of received data and source documents.
Prepares and sorts source documents, identifies and interprets data to be entered.
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Confirms accuracy of data such as type customers, dates, times, and forms.
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Reviews and makes necessary corrections to information entered.
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Assists in establishing and maintaining an effective and efficient records management system.
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Contributes to a team effort and accomplishes related results as required.
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Perform other job related duties as assigned.
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Communicate efficiently and effectively both verbally and in writing.
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Amulet Marketing (Mactan, Lapu Lapu City)
Merchandiser October 2011 – January 2013
• Build relationships with key store personnel to ensure their understanding of brand information, shelf standards and
special promotions on the products.
• Receives new stock, rotate out the old stock, clean and maintain store product displays and price merchandise as
appropriate.
• Report information about outdated products, stock shortfalls and other problem areas to the managers – Manila based.
• Help the retailer to maximize sales and increase sales volume.
• Ensure that a proper level of stocks is maintained, and that the products are displayed appropriately with proper signage
and favorable shelf placement.
San Bruno Lumber Inc. Sales Representative
San Bruno Lumber Inc. (Mandaue, City) 2006 2011
. Chase customers/company with outstanding balance via phone.
. Negotiating prices with suppliers.
. Helping with promotions and advertising campaigns
. Monitoring sales volume, inspecting inventory levels, and maintaining in store promotional materials.
. Assists customers with their needs.
. Purchaser
EDUCATIONAL BACKGROUND / ACHIEVEMENTS
University of Cebu (LM) Associate Computer Technology
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A.C Cortes Ave., Looc Mandaue, City 2003 2005 October
Cebu, Philippines
• Officer,IT CIRC Organization 2004 – 2005
• Consistent TOP Agent (1&1 Internet Phils.)
o February 2013
March 2013
o
April 2013
o
May 2013
o
TRAININGS and SEMINARS ATTENDED:
Microsoft Foundation Classes for Beginners (UCLM) October 1, 2004
I.
Software Piracy and It’s Adverse Effects(UCLM) October 1, 2004
System Analyst : Role and Environment (UCLM) January 8, 2005
Project Scheduling and Cost/Benefit Analysis(UCLM) January 15, 2005
Excel Asia Training and Development Jan. 31, 2011 to February 10, 2011
Skills Training Program (Fairchild Semiconductor) June 27, 2011 to July 5, 2011
REFERENCE/s:
Ms. Irish Himaya Ms. Jergen A. Hatamosa Mr. Jan Michael Suson
DVR Supervisor Technical Support Supervisor Manager
1&1 Internet Phils. Inc. 1&1 Internet Phils. Inc. Suson Lumber Inc
.+63-932******* +63-922*******-*** 1437 / 345 1415
Contact this candidate