Customer Service Project

John Searfoss

*** *. ********* **., ******, Indiana 47304

Cell: 765-***-**** : ************@*******.***

Education

Ball State University 2012

Muncie, Indiana

• Psychology/ Minor: human development

• Bachelor of Science

• Concentration: motivation/behavioral and Industrial/organizational psychology

Internship experience:

Rape and Sexual Assault Peer Educator

Worked with the Peer education team at Ball State University

Promoted and presented educational material through a group panel discussion based skit

Organized educational events

Health awareness campaign

Ronald McDonald House Event Coordination Intern

Experience

Head Start (Transition Resources Corporation), Muncie, IN, 47304

Family Services Specialist I

2012-present

• Facilitate family involvement in education of children in program

• Coordinate social services for families involved in program

• Create and maintain confidential family files

• Perform home visits

• Perform family needs assessments

• Member of the safety and nutrition teams

• Fatherhood initiative coordinator

• Follow national performance standard

• Instrumental in developing community outreach program that works as a family engagement service project

• Produced a nutrition and cooking brochure for parents on federal SNAP benefits

KOTC Enterprises, Fontana, CA, 92331

Head of Midwest Production and Marketing 2005 – 2008

• Managed and trained a production crew responsible for all areas of event production; managed between 15 to 35 crew members.

• Stayed within or under budget 100% of the time; fiscally responsible for event income

• Designed, organized and implemented various marketing strategies; responsible for sales of event advertising and promotional sponsorship packages

• Worked in a fast-paced environment where multi-tasking and teamwork were essential

Cheese Cake Factory, Indianapolis, IN Head Waiter/Server Trainer

2004-2006

• Supervised front of house staff; assigned sections; supervised post- shift duties; took reservations designed and implemented training plans specific to individual servers; scheduled; trained new employees; maintained quality service standards

• Led training sessions and evaluated training effectiveness; resolved conflicts amongst staff

• Maintained project plans

• Responsible for handling customer service issues and accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

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