Customer Service Sales Representative

M ARK BA I N

**** ********** ***** ****

Charlotte North Carolina 28212 Mobile: 704-***-**** E-mail: *******@*****.***

OBJECT I V E: To become a valued member of your organization offering 11 years of diversified

experience. Result-oriented individual dedicated to achieving customer satisfaction

as well as meeting or surpassing company expectations.

Skills & Qualification:

Effective communicator

Ability to efficiently manage and lead others while planning and

coordinating activities.

Well versed in Microsoft office word, Excel, windows live mail, outlook.

Familiar with Prolog management

EXPER I E NCE :

Boys Scouts of America

North Carolina

October 2012- Present

Support Desk Administrator

■ Manage and solve internal customer questions or issues relating to software and hardware effectively and efficiently

and proven ability to document issues accordingly

■ Provide Tier 1, 2 & 3 phone support to retail point of service locations for over 176 retail stores

■ Utilize remote server to troubleshoot for company staff in across corporate footprint

■ Document processes, and work in both a team and independent environment

■ Be flexible with work schedule (hours of operation support locations throughout the country)

■ Work with ODBC and AS400

■ Worked with JDA POS Systems

■ Installation, configure and trouble shoot printers issues

■ Installation of applications

■ Configure and trouble shoot outlook

■ Configure and set up mobile devices

Comcast

North Carolina

November 2010 – September 30

Support Desk Administrator

■ Consistently monitor technical support staff to proactively identify potential problems.

■ Trouble shoot wireless routers, modems various email application and network issues.

■ Technical support team members both technically and professionally.

■ Communicate feedback, adapting coaching styles depending on the situation and audience, providing feedback that is

specific and constructive and encouraging all team members in incremental performance improvement.

■ Support and coordinate with the Training departments in support of ongoing agent training and certification. Develop

relationships within the supporting business units to help resolve issues related to team members (e.g., Human

Resources, WFM, Quality, etc.)

■ Directly communicating directly the with client and resolve and process item resolution forms along with preparing and

updating company wide compliance reports the tracks the track the efficiency and errors of agents in 7different

markets that we directly oversee.

■ Handle 35 to 50 calls a da while striving for first call resolution.

2

■ Toggle between five different systems while handling customers issues

■ Toggle between 4-5 different live chats while assisting agents with the customers issue

Wachovia/Wells Fargo

North Carolina

Retirement Service Representative

My responsibilities as Client Service Representative included direct

communication with Participants about their 40LK plan. My task was as follows.

● Place trades between funds

● Changing deferral percentages

● Enrolling Participants in there Employees 401K plan

● Explaining tax rules and laws as it applies to Participants withdrawing and or taking distributions

on there accounts.

● Determine if a Participant is qualified to take out a loan and administering the loan.

● Determine if the Participants is qualified for hardship withdrawal and performing the transaction

● Changing the Participants current and future elections depending the Participants requests

● Provide general information for pensioners who receive periodic or lump sum payments

● Trouble shoot Participants online access to view there account and reset passwords and security

question

Comcast

North Carolina

July 2010 – September 2010

Customer Service /sales Representative

■ Handle 35 to 50 calls a da while striving for first call resolution.

■ Trouble shoot wireless routers, modems various email application and network issues.

■ Toggle between five different systems while handle customers issues

■ Practice effective listening

■ Take ownership of the issue at hand

Wells Fargo, Home Mortgage Fort Mill

South Carolina. March 2010

Loan Adjuster Specialists

As a Loan Adjuster Specialists in the Loss Mitigation department I work in the

front end compiling the files to be negotiated. Estimated HUD-1, Listing

Agreement, Purchase Contract, copy of the MLS and etc. Below is a list of more

detail experiences as a loan adjuster

■ First point of contact with mortgagor when reviewing prospective short sale files

■ Familiar with foreclosures and the different rules that apply to them based on location

■ Reviewing Credit Report

■ Analyzing Broker Purchase Orders

■ Reviewing all contracts submitted to ensure everything adheres to investor guidelines

2

■ Communicating directly with mortgagor and realtors to assist in the best way to review and

complete the file in a timely process.

■ Insured that all investor’s guidelines were followed in a professional manner. Managed and

monitored up to 75 files while reviewing and setting up new files.

■ Reviewing files to establish short sale status,

Macadamia Construction LLC

Greensboro, North Carolina: January 2005- Feb 2010

Project Manger

Responsible for preconstruction, purchasing and on-site management of

subcontractors for Custom Residential homes, Spec homes and Advance Energy

Efficient homes.

Achievements: Managed multiple projects at once, while bringing all

under budget

Holder Construction Company

Atlanta, Georgia: July 1999- April 2002

Project Engineer

Responsibilities included purchasing and on-site management of subcontractors

for multi-million dollar construction projects and reviewing construction

documents, shop drawings and other related construction documents.

Achievements: Managed multiple trades on a multi phase project that

involved, two curtain-wall and precast office buildings, 12 and 9 levels

respectively And two precast 6-floor parking deck included base

building and interior building out while bringing all under budget and

on time

E D UCAT IO N : Southern Polytechnic State University,

Marietta, Georgia

School of Engineering

Major: Construction Management

Andrew College

Cuthbert, Georgia

School of Computer Science

Major: Computer Science

Associate of Science: June 1991

Andrew College,

Cuthbert, Georgia: Fall 1989 – 1990

Resident Advisor

Lead and developed over fifty students and assisted residents in developing

2

social committees, monitored the residence halls, and resolved problems with

residents to maintain the safety and security of students wile submitting weekly

reports to the resident director for review.

References: Cassandra Void

Comcast - 803-***-****

Galen Glover

Boys Scout - 864-***-****

2

Contact this candidate