Project Sales

THERESA BECKMAN

*** ****** ****

BelAir Maryland 21015

Residence 443-***-****) Cell 410-***-****

************@*****.***

SENIOR SALES SUPPORT / CLIENT RELATIONS / PROJECT MANAGEMENT

Significant experience in customer relations, account management and team leadership. Proven ability to

revitalize and turn-around struggling projects to achieve and exceed customer objectives by analyzing

problems, creating solutions, setting clear goals and promoting accountability. Expertise includes:

• •

Relationship development Project planning

• •

Problem resolution Customer service operations

• •

Quality assurance Global service implementations

• Analytical Decision Maker

Experience:

1997-2012 VERIZON BUSINESS -Aberdeen Maryland

(Formerly MCI)

Enterprise Large Projects Implementation Manager (March, 2008 – Present)

Manage and support assigned customer base of 100+ sites. Customer relationship, project plan of

record, project schedule, cost, inventory, and identifying and direct all implementation projects for clients.

• Provide research and assistance to leadership in the development and design of new projects

for Large Corporate Client global telecommunications solutions.

• Full working knowledge base of Verizon Business product offerings of Ethernet,

Managed CPE, and Private IP, Voice Local and LD, DSL, Frame, ATM, etc.

• Engage customer and sales in initial meetings to discuss project scope and deadlines.

• Educate customer on service delivery expectations, milestones for order and circuit

provisioning, delivery/installation at site facilities, and test and turn up of applications.

• Use formal processes and tools to manage resources, risks, and changes. Recommend new process and

tools to achieve advanced project management.

• Act as a single point of contact for project status. Maintain communication with stakeholders. Facilitate and

lead project meetings. Drive escalations and manage project deliverables. Supervise all assigned projects to

completion ensuring on-time delivery, meeting of mission critical demands, and maintaining overall project

ownership.

• Interface with customers, vendors and consultants, to assist and recommend necessary services, equipment

and configurations to meet all their telecommunication and data needs .

• Assist in completing the service order, required documents and contracts, CSR, LOA’s or any other

needed paperwork are in place and review it for accuracy prior to submitting to Order Entry.

Provide daily, weekly, and monthly reporting. Inform the customer of committed due dates and

confirm the service to be installed.

• Work in conjunction all downstream organizations such as Order Entry, translations, provisioners

engineers, dispatch techs, cpe techs, managed services, NOC, DAX, etc. or any other team

jeopardizing the on time delivery of the services.

• Oversee all installations and cutovers.

• Coordinate activations and Hot-Cuts of various VZB services, including the transport equipment and

numerous Cisco devices or any other needed CPE.

• Established and maintained great working relationships with business partners including Sales,

Vendors, and Operations to ensure world class delivery of services to customers.

Theresa Beckman Page 2

Implementation Manager 2006-2008

• Coordinated service activations with Customer contacts on new installs and upgrades

of service, after Local Exchange Carriers (LECs) delivery and testing was completed.

• Served as Project Liaison between the Customer and the Sales Team to schedule and perform

installations, moves and changes for multiple sites and ensured complete satisfaction.

• Communicated and took ownership of any service impacting issues that affected customers

such as Frame Relay/ATM PVCs and DLCIs, Private IP configlets, Voice and Data platforms.

• Actively involved with multiple Fortune 500 Customers.

• Ensured that all assigned workloads were properly implemented as well as all deadlines and due

dates were met.

• Interfaced with customers, vendors and consultants, to assist and recommend necessary

services, equipment and configurations to meet all their telecommunication and data needs.

• Reviewed new projects for design, pricing and equipment accuracy prior to implementation to

ensure timely delivery to customers.

Implementation Engineer (Nov 1997, thru 2006)

• Total accountability from beginning to end

• Responsible for first level pre-sale technical support and post-sale implementation of all network services for

major Fortune 500 companies.

• Interfaced with customers’ vendors and LEC's to obtain all information required to determine appropriate services

and ensure compatibility and functionality with newly ordered product. Equipment, demarks LCONs etc.

• Heavy interface with all relevant MCI WorldCom business units (order entry, provisioning, translations and

various terminals, sales, sales management, implantation management, directors) to ensure orderly and timely

installations and transitions, while serving as the customer’s primary point of contact in resolving all issues.

• Position required extensive knowledge of: local, long distance, frame relay, Internet, private line and

access (including Ethernet,SONET, OCN, DS3, DS1, and DS0).

PRIOR POSITIONS:

MCI, Major Accounts Local Services Support Consultant

Account Rep- telemarketing Small Business

EDUCATION / PROFESSIONAL DEVELOPMENT

15 years of on the job training

ITIL certified v3f

Completed numerous company-sponsored telecommunications training and certificate programs

SOFTWARE SKILLS

Microsoft Word, Microsoft Project, Excel, Outlook and proprietary systems

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