Quality Assurance Management
Resume:
Eric Darnell Peterson
Yulee, FL 32097 US
Day Phone: 216-***-****
Evening Phone: 904-***-****
Mobile: 216-***-****
Email: **************@*****.***
Work Experience
Safety Controls Technology 04/2013 - Present
Cleveland, OH United States Salary:
70,000.00 USD Per
Senior Safety and Health Specialist
Safety and health management of contracted work sites and industrial
facilities. Conducts inspections and audits of facilities and construction
sites. Makes recommendations on methods to correct observed hazards, issues
and concerns. Provides a detailed report of findings. Interviews workers,
witnesses, management officials and other contracted employees at work
sites. Provides program management of safety and health programs for a
host of clients. This include review, writing, rewriting a summarizing
company programs. Monitors programs and provides written adjustment or
changes as necessary and conducts trends analysis or worksite injuries /
illnesses.
Project management experience. Provides project management to customers /
clients who require hands-on management of their work sites. Visits work
sites and direct project changes as necessary while onsite. Facilitates
and monitors progression of those work sites to completion. Once
completed, a summary report is written and provided to the customer /
client. Assigns work to junior safety and health technicians as necessary.
Monitors their work in conjunction with contract requirements. Ensures
work performed correlates to project requirements and does not exceed
contract stipulations.
Maintains a time-managed schedule to ensure all projects are monitored and
maintained. As well, to ensure all programs are monitored, updated and
maintained as well. Uses a host Microsoft products to assist in the
project and program management.
Contract Administration: Facilitates contract management and ensures that
contract specifications are met both for the company and the client.
Ensures budgeting and forecasting requirements are met for contract
sustainability. As well predicts current and future costs to ensure those
costs are kept to a minimum for customer satisfaction. Maintains good
relationships with contract partners on an ongoing basis. Meets with
various levels of client management to ensure all levels are made aware of
any changes or adjustments in the contract or services provided / obtained.
Evaluation and problem solving are other responsibilities of my contract
management duties which are continuously evaluated and monitored to ensure
both company and client satisfaction. Problems are generally adjudicated
within a short amount of time.
Teaching and education: Provides training classes on OSHA and other safety
related regulations / guidelines. Creates, develops and instructs the
training material. Provides tests and certifications of material trained.
Evaluates student learning activity and requests a survey of teacher
abilities once complete. Conducts speeches and other informational
meetings, conferences or seminars as requested.
U.S. Department of Labor/OSHA
Cleveland, OH United States
07/2000 - 06/2013
Salary: 93,000.00 USD Per
Assistant Area Director (This is a federal job)
Lead Compliance Officer (Inspector) and Compliance Assistance Specialist
(Consulting)
I have performed the following duties for approximately 13 years as a Compliance
Officer and Compliance Assistance Specialist GS-13, for the Department of Labor /
OSHA
Expert knowledge in 29 CFR 1910, 1926, 1915. Supervised compliance officers who
conduct safety and health inspections and fatality/accident investigations of
private companies and federal government workplaces. Facilitate the collaboration
and association of joint inspections/investigations with other federal and state
enforcement agencies. Review and approve case-files as submitted by compliance
staff. Train and evaluate compliance officers in relation to their effectiveness to
accomplish the mission of the agency. Ensures accuracy and efficiency with all
related enforcement programs. Negotiates settlements on behalf of the agency to
ensure a deterrent effect and promote safety and health in the workplace and
ensures follow-through by the agreeing parties.
Expert in conducting inspections of private businesses, medical facilities, plants
and construction sites to determines compliance with occupational safety standards
and regulations. With experience conducting 800+ inspections and investigations,
investigates accidents, multi-fatalities and employee complaints concerning
hazardous work operations and conditions. Review work processes, practices and
conditions characteristic of the site to be inspected, and studies information
available from previous compliance reviews. Visit site, explain purpose of
inspection and legal authorization to complete survey and evaluates mishap history
and safety program. Inspect work sites, work operations and conditions, recording
hazards and obtain evidence and regulatory violations through use of measurement
devices and by photographing unsafe conditions. Expert interviewer: Interview
witnesses, management, labor representatives and employees to acquire specific
details of accidents, hazardous operational processes and conditions. Requires
employer to voluntarily abate serious or imminent danger conditions and provides
assistance to resolve hazards encountered by workers. Conducts meetings with
employer, review hazards and violations noted and advises the employer of penalties
resulting from investigations/inspections and employer rights and obligations under
the Occupational Safety and Health Act. Investigate mishaps resulting in fatalities
or injuries and serious accidents such as explosions; record conditions related to
mishap, assess the potential of a recurrence, interview witnesses and determine
citation and type of penalty to be assessed. Assist agency attorneys in the
preparation of cases for hearing before agency review judges; testify under
examinations conducted by attorneys representing the agency and opposing counsel
during depositions and trials. Coordinate with other law enforcement agencies
including federal, state and county. Train new employees and provide on-the-job
experience with a variety of techniques and procedures to evaluate compliance with
safety standards. Audits company safety and health records to ensure compliance
with government regulations and the Voluntary Protection Program (VPP). Performs
job hazard analysis.
Required to write reports regarding information and evidence discovered through in
depth investigation. Reports are written within a timely manner and include all of
the facts concentrated on the investigation/inspection. Expert in safety program
management. Develops and conducts training, briefs managers and recommends
corrective actions.
Familiar with Title 18 of USC to include arrest techniques, search and seizures,
rules of evidence and interviewing witnesses and subjects and a host of other
concepts outlined by the regulation (jurisprudence).
Knowledgeable of other regulations as associated with the various U.S. DOL agencies
to include, Wage and Hour, Office of Workers Compensation, Office of
Labor-Management Standards, U.S.Vets, EEO, OIG and others.
Knowledgeable and experienced in emergency management systems. Led my office in
partnering with outside organizations to ensure continuity of operations should any
national or local emergency occur. Received training in the Incident Command System
as provided by the Federal Emergency Management Administration (FEMA). Competent in
the Incident Command System (ICS) structure and experienced in participating actual
emergencies. (Hurricane Katrina and local emergencies)
Have successfully conducted safety and health inspections of the railroad industry,
construction industry, warehouse industry, manufacturing industry, medical
industry, utility industries and the federal government. I have consulted with the
agricultural industry, aviation industry, concrete industry, crane and operators
industry and the shipping industry.
Well experienced in the quality assurance process, surveillance, monitoring and
management.
Ohio Air National Guard (U.S. Air Force)
Mansfield, OH United States
03/1990 - Present
Salary: 14,000.00 Per ear
MSG Executive Officer (This is a federal job)
Supervisor: LtCol Michael Howard 419-***-****)
**Secret Level Clearance**
Mission Support Group Executive Officer (Captain)
Administrative Officer for the Mission Support Group Commander. Responsible for
programs management, assist and monitor self-inspection and quality assurance
programs. Establish and maintain mentoring and other developmental programs.
Communication Squadron Commander (Captain) Dec 2006 to Jan 2012
Commander of the 179th Communications Squadron. Responsible for the management and
development of flight initiatives, Air Force requirements and the administration of
the training program and development of the squadron's personnel. Recognized as the
Communication and Information Officer, which includes the security of classified
information and information systems (servers, laptops, networks, etc). These
systems ensure command and control capability and facilitates the ability to
protect personnel and equipment during peacetime and wartime. Ensures the integrity
and security of communications property. Responsible for maintaining the operation
of all network and secured network communications (including LAN, wireless, and
telephone communications equipment), and accountable for all systems related
equipment.
Responsible for Unit Compliance Inspection auditing programs. Duties include
planning and ensuring squadron/flight programs are in compliance with Air Force
instructions and regulations. Responsible for mandating each function, section,
office or program in compliant with all related regulations. This means a
self-inspection conducted prior to the Agency's audit team inspection. Previously,
I successfully passed seven previous inspections with at least two qualifying for
the Outstanding Unit Award.
Quality Assurance (military process of Self Inspection): Expert in the process of
quality assurance via the military system of self-inspection. Evaluate squadron and
flight operations and ensure compliance with the self-inspection program for Unit
Compliance Inspection purposes. Use spreadsheets for continuous evaluation and
scrutiny of programs as well as review / validate those programs for completeness
and compliance.
Extensive knowledge of Emergency Management Protocols and the Incident Command
System, (military system equivalent: Emergency Operations Center): Extensive
experience as a manager in a command and control system, as well knowledgeable of
command and control protocols, survival recovery, personnel accountability,
personnel and equipment security, communications continuity and security, building
security, ensuring continuity of operations, building partnerships with outside
organizations, managing resources, managing emergencies, dealing with the media and
resolving issues as necessary.
President of the Company Grade Officers Council: Ensure the continued development,
leadership and training of the junior officers within the unit. Provide guidance to
members on methods of assisting other Wing organizations and functions. Provide an
outlet for junior officers to discuss mission objectives and other related concerns
or issues. Facilitate and focus the group's efforts to positively impact the Wing
and its objectives.
Recently conducting fingerprint operations as a means of processing security and
background check paperwork for newly assigned members and members with
re-validation checks. (Trained in criminal investigation, fingerprinting was a
component of the course). Knowledgeable in the methods of protecting personally
identifiable information (PII), as well as classified information. Knowledgeable
and experienced in Computer Security, Information Security and Operations Security
to include the various levels of those security types.
Other related duties include problem solving personnel and organizational issues
and concerns, conflict management and the application of disciplinary actions in
accordance with military regulation (UCMJ). Periodically investigates financial
misconduct, drug and alcohol abuse and the mismanagement of governmental property.
Training Manager 1990 to 1995 / 1998 to 2000 (additional duty)
Managed and administered the base / unit training and education functions. Duties
included ensuring members received proper training IAW Air Force
Instruction/Regulations. As well, duties included secondary education opportunities
were provided to members wishing them.
Public Health Technician 1995 to 2000
Duties: conducting inspections of a host of military facilities. The basis of which
included restaurant inspections of food storage, food preparation, facilities
sanitation and other inspection related duties. Expert:
Communication/education/research/monitoring
Trained at Brooks AFB in Public Health. Trained to inspect various meat and the
meat processing. Trained to recognize diseases in meat and other products. Educated
in epidemiology, communicable disease and anatomy and physiology. Trained hospital
medic
Lakeland Community College
7700 Clock Tower Drive
Kirtland, OH 44094 United States
01/2003 - 06/2010
Salary: 3,500.00 USD Per Year
Hours per week: 3
Part-time Instructor
Supervisor: Jeannette Brosseman 440-***-****)
Part-time instructor teaching first and second year college students in the
fundamentals of two classes, Public Speaking and Interpersonal Communications.
Educated students on the purpose and need for communication in society as well as
the need to be able to effective communicate with others for the reasons of
providing information, persuasion and interpersonal communication.
Covered fundamental topics such as public speaking, information sharing,
persuasion, deceit, career obtainment, motivation, speaking in forums, power-point
presentations, etc.
Provided the Myers-Briggs Personality Type Indicator training/evaluation. Helped
students to decide a career path based on their communication and personality type.
Considered an expert in public speaking and interpersonal communication.
Evaluated students over the course of 16 weeks of study. Held an average 4.5 on a 5
point scale based on student evaluations of the instructor (my teachings).
Department of Defense
Cleveland, OH United States
09/1992 - 07/2000
Salary: 28,000.00 USD Per Year
Military Pay Tech/Contact Representative (This is a federal job)
Supervisor: Carolyn Jenkins 216-***-****)
Basic Accounting and Auditing principles (Similar to accounts payable and accounts
receivable).
Duties included locating and auditing discrepancies found in the retired, reserve
or active duty pay accounts. Once discrepancies are found, a recalculation of the
military pay account is performed.
Applying federal regulation to discrepancies and recalculations
Validate re-computations and issue payment accordingly
Military pay calculations and computer input.
Familiar with the Survivor Benefit Plan and its related regulation and computation
Understand the use of Pay Bills and Cost of Living Allowances (COLA) in the
calculation of military pay.
Processed debts and credits on members pay accounts.
Wrote correspondence to members regarding pay actions/changes to their accounts.
Assisted in training new employees.
Telephone Operations (Customer Service Call Center) - all of the above duties (pay
corrections and input), but done by phone.
Collateral duties as a Union Steward (AFGE) - duties included adjudicating
grievances against management for a host of issues including work assignments,
unfair labor practices, contractual issues, performance appraisals, employee
relations and other Labor / Management issues. Following union procedural issues to
ensure validity of operations and internal elections / voting
Trained in fact-finding and investigations. Capable of discovering the root causes
to grievance issues and able to negotiate settlements at the lowest level possible.
Usually required to be a mediator for issues between employer / employee and
employer /employee relations. Involved with low level negotiations with managers to
ensure employee rights in the he area of EEO, Labor/Management and other programs
required by federal law.
Trained in Alternate Dispute Resolution and Equal Employment Opportunity.
Participated and held responsibilities in the local union office during union
elections, bargaining and other union functions. Held the position of Congressional
Liaison duties included meeting with congressional representatives in Washington
D.C. and lobbying for support for federal workers.
Collateral duties as an EEO Counselor and Special Emphasis Manager for (American
Indian Focus) DOD, initially trained at DEOMI in the ways to perform fact-finding
inquiries and provided special training in the areas of special emphasis.
Conducted several fact-finding inquiries with a focus on race, national origin,
gender, reprisal, age, merit promotion and Reduction in Force (RIF). Very
successful in finding resolution for all the cases that I was assigned. Excellent
researcher with the ability to apply federal, state or local regulation to any
investigative scenario as necessary.
Resourceful, energetic and very perceptive.
Ameritrust Co NA
4001 Woodland Ave
Cleveland, OH 44114 United States
06/1988 - 08/1990
Salary: 12,000.00 USD Per Year
Teller II
Accounting principles
Exchange of money, checks, food coupons and other forms of currency for the deposit
into or withdrawal of personal or corporate accounts. This also included the
payment of mortgage loans, car loans, personal loans, utility bills and other
payment types.
Processed federal I and EE bonds, municipal bonds, foreign currency, direct
deposits and other types of currency
Duties also included the order of branch cash which ranged in amounts of $100,000
to approximately $400,000, on a bi-weekly basis, depending on the expected amount
of customer traffic. Required to count all cash and validate the amounts were
correct. Distributed cash to other tellers and reclaimed cash as necessary to
ensure cash amounts were kept to a minimum. Required to ensure the branch and each
teller balanced daily.
Responsible for protecting and securing branch cash. Secured cash and other
currency in the branch vault. Required to close, lock and secure vault and set
branch alarms. Knowledge of bank security protocols such as bait money, dye packs,
alarm setting, camera and film changes and alarm protocols
Automated Teller Machine: processed the ATM transactions, ensured the machine
worked properly and balanced its transactions daily.
Skilled in accounts receivable and payable.
Friendly Ice Cream Inc.
719 Randall Park Mall
Bedford, OH 44146 United States
04/1986 - 01/1987
Salary: 4,000.00 USD Per Year
Float (Cook, Waiter, Fountain, Dish washer)
Supervisor: Brad Siefke 999-***-****)
Initially hired to work the ice cream fountain. After doing a good job, I was
selected to perform grill duties and cook customer food orders. Later I showed
promise with waiting on tables, so I was given the position of Float where I was
able to perform all of the restaurant duties.
Education:
American Public University Manassas, VA United States
Some College Coursework Completed 07/2013
Major: Homeland Security Minor: Emergency Management
Relevant Coursework, Licenses and Certifications:
Working to complete a Graduate Certificate in Emergency Management. Later
intentions are to complete a Graduate Degree in Homeland Security.
Squadron Officers School Maxwell Air Force Base, AL United States
Technical or Occupational Certificate 06/2012
Credits Earned: 15 Semester hours
Major: Military Studies / Homeland Security
Relevant Coursework, Licenses and Certifications:
Air Force Course need for Promotion to the rank of Major.
Community College of the Air Force Montgomery, AL United States
Associate's Degree 06/2000
Credits Earned: 64 Semester hours
Major: Public Health Technician
Cleveland State University Cleveland, OH United States
Bachelor's Degree 06/2000
GPA: 2.25 of a maximum 4
Credits Earned: 137 Semester hours
Major: Communications Minor: Political Science
Cuyahoga Community College Cleveland, OH United States
Associate's Degree 05/1998
GPA: 2.0 of a maximum 4.
Credits Earned: 64 Semester hours
Major: Liberal Arts
Job Related Training:
OSHA 500 Course and other related OSHA Technical Institute
OSHA 10 and 30 course certifications
FEMA - Incident Management System (100,200, 700)
Crane Training (inspection, monitoring, safety, testing, JHA)
Powered Industrial Truck Training (inspection, monitoring, safety, JHA)
Mechanical Power Press Training (Inspection, monitoring, safety, JHA)
Fall Protection Training (inspection, monitoring, safety, JHA. testing)
Electrical Training (NEC 70E, NFPA)
Bloodborne Pathogen Training (inspection, monitoring, safety, Sharps, HIPPA)
Respiratory Protection Training (inspection, monitoring, safety and health)
(Training in silica, asbestos, lead, Hexavalent Chrome, and other respiratory
illnesses)
Ergonomics Training (inspection, assessment and JHA)
Industrial Hygienist awareness and some training
Hearing Conservation Program training (inspection and monitoring)
Hazard Communication Training (inspection, monitoring, safety)
General Industry (manufacturing training)
Construction Industry Training (inspection, monitoring, safety)
Scaffolding Training (inspection, monitoring, safety)
Lift-truck Training (inspection, monitoring, safety, testing)
Basic Accident Investigation
Criminal Investigation Course (Lakeland Community College)
and a host of military and DOD certifications
DEOMI certification
CPR Training
Air Force Staff Officer's School (SOS)
AF Inspector General's Course (2013)
Hazardous Materials (HAZMAT) Awareness (2013)
Emergency Management Course (2013)
Language Skills:
Language
Spoken
Written
Read
Spanish
Intermediate
Novice
Intermediate
Affiliations:
Company Grade Officers Council - President
Northeast Cleveland Little League - Assist coach
Blacks in Government - member
Timbercreek Home Owner Association - Crime-watch volunteer
References:
Name
Employer
Title
Phone
Howard Pfeiler
Department of Justice / USMS
Deputy Marshal
******.*******@*****.***
Rob Medlock
U.S. Department of Labor / OSHA
Area Director
*******.***@***.***
LTC Michael Howard
Ohio Air National Guard
Mission Support Group Commander
*******.******@******.***.**.***
Indicates professional reference
Additional Information:
Secret Clearance Completed Feb 2013: Expires Feb 2023
Compliance Assistance Specialist of the Year (2010)
Outstanding Performance Appraisal 2006 with a Quality Step Increase (QSI)
Nominated as Officer of the Year 2006
Outstanding Performance Appraisal 2003 with a Quality Step Increase (QSI)
Time Off Award (2003)
Good Job Award (2003)
Small Arms Expert (9mm Beretta) 2006 and 2009
Outstanding Unit Award (2006)
Meritorious Service Medal 2012
Knowledge of Federal Employees Compensation Act (FECA)(Self Study)as well as Wage
and Hour rules (FLSA)
Expert Researcher
Resourceful, Energetic and Very Perceptive
Situational Awareness
Contact this candidate