Customer Service Manager

JASON BASS

***** ********* ***. ******** ** *****

517-***-**** • *******@*****.***

SUMMARY OF QUALIFICATIONS

• Dedicated and experienced customer service professional and manager who leads by example with a

strong work ethic and an information technology and technically skilled background.

• Management Proficiencies

Proven problem solving and crisis management skills; ability to adapt quickly to various

challenges. Leads by example with strong work ethic.

Skilled in training team members; clear verbal and written communication skills.

Held diverse day to day office and operational responsibilities, including: scheduling,

interviewing and hiring, invoicing, quality control, ordering stock, inventory control, equipment

management

• Information Technology & Technical Skills

Laptop and Desktop troubleshooting, repair, and upgrading

LAN installation and maintenance and experience

Skilled and experienced in instructing users in computer and program use

Microsoft Office Suite – Word, Excel, Access, and Publisher

Adobe Photoshop, Fireworks, Acrobat X, and Premier Pro

Content Management Systems

HTML, CSS, and Java Script

EDUCATION

Bachelor Degree – BSIT/Web Design October 2013

University of Phoenix

Associates Degree – General Studies December 2010

Lansing Community College

PROFESSIONAL EXPERIENCE

Mount Hope Church - Youth Leader / Web Master 12/2010 – 06/2013

• Website Editing

• Operation of Content Management System (WordPress)

• Network Management (LAN)

• Upgrading and maintaining computer hardware and printers

• Ordering equipment

AVIS – Lead Service Agent 09/2004 – 12/2008

• Led department in day to day operations

• Audited the work of service station personnel for adherence to quality standards

• Scheduled staff for service and shuttling departments

• Responsible for regulating OSHA standards in my department

Interface Security Systems – Central Station Manager 09/2000 – 09/2003

Managed the staff in the central dispatching station

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Responsible for interviewing and hiring of staff

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Provided staff training in use of computer systems and dispatching procedures

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Responsible for maintaining the computer network for the central station

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In charge of monitoring and ordering warehouse inventory stock

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Part of the R&D team responsible for developing new dispatching procedures

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Managed and maintained company database using SIS Alarm Center software

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Central Security Alarm - Dispatcher 01/2000 – 08/2000

Alexandria Alarms - Dispatcher 09/1997 – 01/2000

Provided customer service regarding technical issues with alarm systems

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Dispatched on emergency signals according to company procedures

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References available upon request

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