Manager Customer Service

Andrea Adkins

Work Experience

***** ******* **** *****

Riverview, Florida 33579

813-***-****

********@*****.***

****-******* *** ********, ********* (Owner) Music Production and

Promotion

Work with both Underground and Big Name Talent. Promoting,

and booking shows. Coordinating and Producing Shows. Marketing

A rtists. Managing Artists. Budgeting. Planning. Graphic Design.

Scheduling. Critique. Scout new Talent.

Independent Contractor, Mystery Shopper

2011-Present

Mystery shopping for several different Companies including but not limited

to Ace Mystery Shopping, EPMS, GFS Cyber Shopping, Amusement Advantage,

Medicare, and Auto Dealerships. Responsibilities include phone shopping, polling,

customer service integrity, yearly criteria checks, and correlating reports.

Office Manager, Sales Director

6/1997 – 10/2009 Development Services, Tampa, Florida

• Answering phones and fielding phone calls, accounts payable and

receiveable, collections for accounts not paid, credit screening and pre

qualification, view appraisal reports, land search, showing of land parcels,

subdivide legal contracts, payroll, scheduling contractors.

Apartment Manager

10/1995 - 6/1997 Riverbrook Apartment Management, Tampa, Florida

• Credit Screening, Payroll, Evictions, Accounts Payable and Receiveable,

Maintenance Requests, Advertising Campaigns to Keep Occupancy

Ratios Up, Leasing, Showing of Apartments, Qualifying Traffic

Bookeeper/Assistant Manager

1/1995 - 10/1995 Carlton Arms Apartments, Tampa, Florida

• Accounts Payable and Receiveable, Deposit Refunds, Walk-Thru's,

Notices and Evictions

Leasing Consultant

1/1994 - 1/1995 Lincoln Property Company, Tampa, Florida

• Answer Phones, Qualify Prospects, Show Apartments, Schedule

Contractors, Occupancy Reports, Resident Relations, Maintenance

Requests

Education

8/2008 – Present Hillsborough Community College

• Pre-Med

3/2003 - 5/2003 Paul P. Jackson Appraisal and Real Estate Services, Tampa,

Florida

• Certification

• Licensed Residential Appraisal Course, AB-1

9/1987 - 6/1990 Hillsborough Senior High School, Tampa, Florida

• High School or equivalent

• College Prepatory

Skills

10 Key, Microsoft, Office, Word, Open Office, Customer Retention and Service,

Real Estate Sales and Appraisals, 100+ W.P.M., Marketing, Internet, Advertising,

Telephone, Credit, Collections, Market Values, AP and AR.

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