Customer Service Project Manager

Sean Arnold

**** ******** ***** **** ****** Valley Blvd.

Atwater, CA 95301 Dublin, CA 94568

209-***-**** **********@*********.***

Overview

Solid background in Business Development, Performance and Financial Reporting, Fiscal

Analysis, Facilities, Real Estate and Project Management with a proven track record of successes

improving performance objectives. Results oriented, eye for detail, proficient at solving problems,

applying innovative solutions in fast pace environments while delivering results to diverse

audiences. Exceptionally strong office, written, verbal and communication skills.

Core Competencies

• Project Management • Performance Reporting • Activity Based Costing

• Operations Management • Business Development & Forecasting • Purchasing

• Fiscal Management • Target Market Identification • Strategic Accounts

• Property/Facilities Management • Strategic Sales & Planning • Negotiations

• Short and Long Term Planning • Process Improvements • Software Upgrades

Education

BA Economics major, International Relations minor, SUNY at Geneseo

MBA Business Administration, CSU Stanislaus

CA Real Estate License # 01818109

CPA license underway

Experience

Charter Communications 2012-

Present

Direct Sales Representative

• Outside product sales started 9/10/12.

4.0 Consulting 2009-

Present

Vice President

• Business and government consultant and special project work for City of Turlock,

Merced County Workforce Investment Board and the California Chapter of the

American Society of Farm Managers and Rural Appraisers.

• Involves consulting for CSU Stanislaus, UC Merced and Merced Community College

students including general homework and case study assignment analysis, research

assistance and mentoring.

• Projects include cash flow analysis, organization restructuring, rewriting organizational

training materials, business modeling, lean practices, marketing, and general

assistance.

Aleut Global Solutions, Sacramento

2009-2010

Project & Fiscal Analyst

• Managed budgeting, forecasting, financial management, project

accounting and performance reporting for facilities management services to

the State of California’s Administration of the Courts (AOC) for Northern

California covering a 66,000 square mile territory and an average of 1200

orders/month. Duties and responsibilities included research, analyzing, and

evaluation of contracts and project recommendations to fulfill company operation and

fiscal goals.

• Produced accurate, timely financial statements, budgets and projections while

maintaining contract compliance and performance service levels. Upgraded the

financial reporting and budgeting applications using CAFM database system and

expense software upgrades.

• Wrote monthly executive summaries and 17 Key Performance Indicator reports for

AOC and corporate executives and prepared quarterly PowerPoint presentations.

• Authored user guide and supervised implementation of safety and production

practices for employee and field technician use to cut data entry and reporting times to

24-48 hours by implementing new reporting processes and techniques.

• Created new inventory database to track resource allocation of needed personnel

and materials over a five district area which allowed tracking and regional comparisons

of fiscal and statistical records using MIS reports.

• Improved performance supply chains with new warehousing processes and vendor

management techniques to strengthen workforce, service and product JIT delivery

productivity and performance.

• Managed office relocation which provided zero interruption in service to the courts

which required new CAT 5E infrastructure, service providers, servers and onsite

security systems.

Federal Development, Atwater 2007-2009

VP of Operations & Project Manager

• Managed and lead economic development and redevelopment efforts in a public-

private partnership with Merced County to develop Castle Commerce Center.

• Developed and administered operating and improvement budgets and projects,

prepared statements of work, supervised contractors on numerous improvement and

planning needs to meet all City, State and Federal codes and assembled internal and

public operating reports.

• Prepared quarterly financial statements for the Merced County Development

Director and Board of Supervisors including oversight and participation in all

supplementary analysis, studies, evaluations and recommendations pertaining to

budgeting issues and CAM fees.

• Researched key facts and figures and potential alliances for a multi-transportation

hub (Air, Truck and Rail) and initiated marketing program activities to provide

improvements.

• Developed and supported Master Plan usage, managed parcel development

efforts and responsible for property sales and leases which required obtaining a

California Real Estate License. Managed maintenance and facilities for 552 acres, 150

buildings and 2000 tenants which included managing the grounds maintenance crew,

making presentations, and dealing with the public and tenants on all matters.

• Oversaw bidding and contract compliance for access & security, all purchasing

needs, environmental impacts and CEQA initiatives.

• Actively produced, updated and followed up on marketing materials, plans and

specifications and product sheets for clients.

• Sold 4.5 million in real estate which included unique market appraisals and

improvement valuations tied to lease rates or sales pricing.

1st Impressions, Atwater 2006-2007

Sales Manager

• Headed the expansion of a sign company by improving existing and creating new

target markets to orchestrate a sales increase of 300% over previous year’s invoicing

with new products, distribution strategies and levels of service.

• Created a customer database for tracking and future reference.

AT&T Voicemail Messaging, San Ramon 1997-2006

Priority Analyst

• Managed and supported largest customers including State of California and Los

Angeles and San Diego Counties.

• Selected for special inter-departmental projects for new product development, systems

analysis and cost saving business practices.

• Recognized annually with special discretionary awards and identified as a leading

candidate for promotion within the corporate succession-planning program.

• Received numerous customer service and peer recognition awards and

accommodations.

• Selected as subject matter expert and team leader in times of strike and workforce

reduction and worked on specialized high performance teams for application GUI

interface designs, database management with tiered access controls for users and

emergency response updates.

• One of only two cross trained managers to assist in other departments in times of

need.

• Invented and implemented processes and procedures for department to be reduced by

nearly two-thirds, while maintaining or increasing customer service levels.

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