Customer Service Manager

CYNTHIA D. MAXIE 248-***-****- *******@****.***

248-***-**** 26426 Oakcrest - Southfield,

Mi 48075

QUALIFICATIONS

Customer Service/Support Professional seeking a Customer Service/Support

Position.

Demonstrates strong communication skills. Excellent in troubleshooting and

problem-solving. Type 70 wpm. Efficient with Micro-soft Word, Power-

point, Outlook, and Excel. Medical Transcription

PROFESSIONAL EXPERIENCE

HENRY FORD HEALTH SYSTEM - Maplegrove, W. Bloomfield, MI

Business Office Coordinator - Maplegrove - Substance Abuse Facility

2012 - Present

. Coordinate all admission and billing functions for the Inpatient

Business Office.

. Assist manager with daily operating p rocedures

. Insurance Verification for IPD Substance Abuse Admissions

. Admit patients to the IPD substance abuse facility

. Schedule and maintain work schedule for employees

. IPD /OPD patient billing

. Provide coverage for hospital staff shortgages

. Create and Maintain Requisitions via Peoplesoft

. Responsible for initiating work flow processes

SABER BUILDING SERVICES, Rochester Hills, MI

Sanitation Tech, Franklin Bldg., Southfield, MI

6/2012 - Present

. Responsible for cleaning and Sanitizing Kitchen, Conference Rooms and

Hallways of 25,000 Ft. using all green cleaning supplies.

HENRY FORD HEALTH SYSTEM, Detroit, MI

Secretary III Consultation Liaison Psychiatry - Behavioral Health Services

1998-2012

. Intake Coordinator for the CL Psychiatry IPD Program.

. Verify Insurance for Behavioral Health patients

. Statistical Analyst for DEM IPD Psychiatric Patients

. Payroll Coordinator for Psychiatric On Call Staff Physicians

. Prepare invoices for Accounts Payable

HENRY FORD HEALTH SYSTEM, Detroit, MI

Intake Coordinator - Behavioral Health Services

1995-1998

. Triage telephone calls for psychiatric patients and scheduled with

appropriate therapist/psychiatrist.

. Process crisis calls for suicidal patients and served as liaison with

EMS and Police Dept.

. Insurance Verification for outpatients for Behavioral Health Services

AWARDS - January 2004

. Emery Ferguson Customer Service Award, HFHS Exec. Team

.

EDUCATION

. C.Y.T.C.I.P., (Comprehensive Youth Training, Community Involvement

Program) Detroit, MI

Business Certificate - 1986

. Detroit College of Business, Dearborn, MI, 1975-197

REFERENCES

. Agnes Wrobel, MD, Chief of Service, CL Psychiatry, HFHS, 313-***-****

. Dr. Jennifer Peltzer,, Department of Emergency Med, HFHS, 313-***-****

. Dr. Greg Mahr, Division Head, Oakwood Hospital, 313-***-****

.

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