Project Manager Training

T

Skills Analyze business needs, offer solutions, and develop appropriate

requirements to satisfy the need.

Understand the audience, their current knowledge level, and

offer appropriate solutions to speed their training and improve

knowledge retention.

Process thinking, root cause analysis, and gap resolution.

Ability to communicate verbally and in writing, employ the ADDIE

model, map processes, and manage multiple projects.

Evaluate the effectiveness of project results to determine ROI

and identify where improvement is needed.

Ability to translate features into benefits to highlight a value

proposition.

Regular use of advanced problem solving, customer engagement,

consensus building, change management, project management,

conflict resolution, and classroom & meeting facilitation

skills.

Strong technical PC skills, including familiarity with several

programs including; Microsoft Office, document warehouses

(LiveLink), Information Mapping, Captivate and TrainerSoft.

Work July 2012 - Present Cara Corp. Oak Brook, Il

Experience

Instructional Design Contractor - Remote

Collaborate with clients to complete training design and builds

based on needs identified by Cara's customer. Work closely with

SME's to understand business processes for inclusion in training

designs.

Build ILT and eLearning courses / quizzes to illustrate concepts

and test knowledge.

Provide narration for online courses.

Work independently offsite.

Work 2006 - July 2012 Sears Holdings Corporation Hoffman Estates, Il

Experience

Kmart Client Training Specialist

Manage several annual performance based contests for associates.

Operating within a combined annual budget of $450,000. Act as

host to National level competitions. Manage all reporting,

prize distribution, and act as Legal, Payroll, and Compliance

liaison. These contests attract 15,000 associates annually.

Collaborate with vendors to develop training for field

associates covering all areas of the store as well as selling

skills to increase basket size, and handoffs to multi-channel

options to better satisfy customer needs.

Manage online course build projects, including analysis,

development, design, implementation, and evaluation.

Interact with customers in online community to answer their

questions, address needs, and present an approachable Kmart

culture.

Perform technical writing tasks including process, procedure,

and policy documents. Build ILT and eLearning courses /

quizzes.

Work 2004 - 2006 JP Morgan Chase Elgin, IL / Salt Lake City, UT

Experience

Project Manager AVP - Training & Development - System Conversion

Part of a project team that implemented a new system that

managed 6 million business credit cards and 500 associates.

My role was to build and manage a training system identical to

the real system and populating it with 30,000 unique credit

cards to be used for training the new system within budget.

Interfaced with vendor on system build, best practices, &

project timelines.

Other tasks included documenting new screens, and developing the

training strategy for rollout to multiple sites.

Facilitate positive change management behaviors associated with

learning a new system.

Work 2002 - 2004 JP Morgan Chase Elgin, IL

Experience

Assistant Vice President - Training Manager

Managed a staff of 5 instructional designers and technical

writers responsible for design and development of new hire

training for all aspects of a commercial card credit card

company including; Customer Service, Call Center, Collections,

Fraud, Disputes, Accounting, Credit / Authorizations, and

Payment Processing. Documentation included Leader and

Participant guides.

Responsible for new system rollouts and corresponding training.

Developed a pre-test, post-test system that allowed our team to

reduce the number of hours spent in training by testing

associates prior to letting them sign up for class. Only those

associates getting a score of less than 80% were allowed to

attend training.

Implemented a 30, 60, & 90-day post training tests to track

knowledge retention over time which led to a reduction in errors

found on audits.

Introduced to Six Sigma principles and maintained a budget.

Work 1995 - 2002 First Card / Bank One Elgin, IL

Experience

Operations Instructional Designer

Responsible for design, development, and delivery of instructor

lead training to new and existing employees utilizing adult

learning concepts in a classroom environment. Classes seating 3

- 80 people.

Managed training elements of a system conversion by writing

training material, delivering classes, testing new system

functionality, scheduling employee training, and reviewing

functional responsibilities on a system rollout project which

impacted over 6000 employees, and over 5.5 million customer's

accounts.

Conducted needs analysis and created knowledge measuring tools

for training.

Managed the authoring process of 108 eLearning courses to

support 650 employees at 3 offices nationwide.

Managed department employees and workflow in a high-speed

payment processing environment

Teresa Kodie

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