Customer Service Manager

THOMAS BRADLEY DANIEL ("Brad")

**** ****** ***** ************,** 28304

************@*****.***

Cell: 910-***-****

OBJECTIVE To benefit an organization that can use an

experienced insurance adjuster and

automotive service adviser with expert

knowledge of all types of repairs along

with extensive experience in negotiating

final agreements, ensuring customer

satisfaction, and achieving quality

results.

.

LICENSES & Licensed by the Department of Insurance in

North Carolina. Qualified in the assessment

and

EXPERTISE completion of property damage to vehicles

including over-the-road vehicles-tractor

trailers, heavy equipment, boats, jet skis,

recreational vehicles, travel trailers,

motorcycles.

Certified with I-Car Standards 2000 Gold

Completion Certificate. Subject matter

expert on frame, suspension, air bags,

plastic, electrical, and mechanical repair.

Familiar with ADP, Mitchell, and Pathways

Estimating Systems.

Offer ability to write within T/Loss

threshold of all makes, models, and years-

all vehicles.

COMPUTERS Experienced with Word, PowerPoint, and Excel.

EXPERIENCE SERVICE CONSULTANT. Valley Auto World,

Fayetteville, NC (2004-07). Maintained

Customer Service Inquiries (CSI) of 90% or

greater while playing a key role in

increasing gross profit by 20% each year.

Assisted customers from start to finish in

obtaining timely and accurate mechanical

estimates and repairs to their vehicles.

Explained service contract procedures and

payment terms. Provided excellent customer

service and repairs.

CLAIMS REPRESENTATIVE II. Progressive

Insurance Claims, Fayetteville, NC (2003).

Inspected, assessed, and provided written

estimates of property damage claim to 1st,

2nd, and 3rd party claimants and insured in

the Sandhills Region. Was involved in

monetary distributions to perform repairs

or settle claims when vehicle was not

repairable.

SENIOR CLAIMS ADJUSTER. Nationwide

Insurance, Fayetteville, NC (1997-2002).

Received the highest level of customer

service inquiries in the state of NC for

Nationwide Insurance. Handled auto claims

throughout the Sandhills Region. Supervised

Direct Repair Shops for estimate accuracy

and timeliness. Directed initial contact

person for policyholders at the time claim

was reported. Handled total losses in the

field and at our regional total loss unit.

BRANCH MANAGER. Enterprise Rent-A-Car,

Fayetteville, NC (1992-97). As Branch

Manager for a Fortune 500 company,

accounted for $2.5 million in automobile

inventory. Assisted customers with

replacement vehicles through insurance

companies, body shops, and dealerships.

Earned a reputation as the branch manager

who could expertly manage every business

area-sales, accounting, employee

development, customer service, and overall

branch profitability. Trained personnel in

proactive selling techniques and

implemented principles to ensure quality

customer service. Hired and trained

management trainees.

. Highlights of achievements: Received the

Fleet Growth Award in 1995 for

exceptional fleet growth (achieved 199%

growth). Received E.S.Q.I. Award

(Enterprise Service Quality Index) for

exceptional perceived customer service

(88% was the highest in the group).

Opened two new branches and made them

profitable in 90 days.

EDUCATION Completed 110 credit hours towards B.S.B.A.

degree, UNC-Pembroke. Associate of Applied

Science, Business Administration,

Fayetteville Technical Community College,

NC, 1991.

Extensive training in insurance adjusting

procedures, claims settlement, customer

service, and other areas by Progressive

Insurance and Nationwide Insurance.

PERSONAL Highly outgoing individual with exceptionally

strong interpersonal and communication

skills. Offer the highest level of work

ethics and integrity. Known for reliability

and dependability. Proven ability to work

with minimal supervision. Outstanding

references available on request.

Contact this candidate