Project Manager Customer Service
Resume:
Laura G. Shand
*** ********* **, ******** ** ****1
**********@*******.*** (610) 999 – 9193
Education
Miami International University of Art and Design
Bachelors of Science in Audio Production, September 2012
Full-ride scholarship based on merit
Experience
Sephora (November 2012 – Present)
Position: Cashier Newark, DE
Processed merchandise returns and exchanges
•
Facilitated New Employee Training
•
Initiated front-of-the-house customer service efforts
•
EMI: Capitol Latin (January 2012 – June 2012)
Position: Intern Miami Beach, FL
Tracked sales, publishers and copyrights for sales departments on various projects using SESAC, ASCAP, and EMI’s searchable
•
databases
Assisted in brainstorming online marketing strategies with promotions for Selena, Enamorada de Ti and Pablo Alboran,
•
Solamente Tu
Provided assistance to Senior Publicity Manager in organizing press events and distributing publicity efforts including press
•
releases and large mailings
Assisted VP of Marketing with research of artists, marketing strategies, etc.
•
Victoria’s Secret (March 2011 – February 2012)
Position: Sales Support M iami, FL
Completed store inventory and lead them when necessary
•
Assisted in changing displays on a bi-weekly basis abiding to brand guide lines
•
Coordinated receiving and processing of new merchandise, completed mark downs for all semi-annual sale merchandise
•
Stepped in to sales associate position when needed
•
Assisted manager in closing 3 nights a week, counting registers and recovering store
•
Adrienne Arsht Center (February 2011 – November 2011)
Position: Street Team M iami, FL
Participated in a large team that promoted events for the Performing Arts Center
•
Promoted events such as Jersey Boys, Cirque du Solei and Stomp
•
Provided on-site promotion to art festivals such as Art Basil.
•
Simi Marlon Worldwide ENT. (January 2010 – August 2010)
Position: Intern M iami Beach, FL
Aided CEO with travel, meetings and personal schedule
•
Managed high call volume
•
Facilitated transportation for immediate supervisor to his engagements
•
Supported CEO with rough video editing for current projects
•
Slip N Slide Records (September 2009 – December 2009)
Position: Intern M iami Beach, FL
Conducted research on social media for artists such as Mike Bless, Jagged Edge and Shonie
•
Worked with Project Manager to schedule tour dates and travel schedules for Jagged Edge
•
Answered calls in the back office and redirected them
•
Acted as Gate keeper to the studio/label
•
Skills and Achievements
Microsoft Office proficient Will travel, adaptable
• •
Pro Tools, Logic & Final Cut Pro proficient Speaks Spanish
• •
Contact this candidate