Customer Service / Spanish Interpreter
Resume:
Dennisse Ledesma
********.*******@*****.***
** ***** **, *** *****, 4th Apt,
Elizabeth, NJ, 07202.
HIGHLIGHTS
* Excellent public relations and customer interaction.
* Able to speak two languages (English and Spanish).
* Able to quickly learn procedures and methods
EDUCATION
* Politécnico Rafaela Ybarra, Santo Domingo, Dominican Republic.
Technical High school in Business and Administration, mention account and administration Management.
* Union County College, Elizabeth, NJ.
Customer Service and Sales Training.
* Rutgers University, New Brunswick, NJ.
B.S. in Nutritional Sciences, Dietetics option, current GPA: 3.256
HONORS
* 2010 - Present The National Society of Collegiate Scholars.
PROFESSIONAL SKILLS
Human Services
* As a secretary, had to deal and resolved unexpected problems with costumers and tasks.
* Took messages and coordinated appointments.
* Successfully and efficiently accomplished with all the assignments.
Accounting
* Compiled and analyzed financial information to prepare entries to accounts including general ledger and trial balance.
* Prepared the petty cash.
* Prepared the payroll.
Retail
* Reached second position in sales by second month of work.
* Overachieved store credit goal by raising percentage to over a 100 on a weekly and monthly basis.
* Successfully listen to customer issues and resolved them in a satisfying manner by revitalizing their goodwill towards the company.
COMPUTER SKILLS
* Microsoft Word, Excel, Power Point, Access, Publisher, Internet.
* Highly proficient with cash register software. Beginner stage with Photoshop, PhotoScape, Pixlr, GarageBand; familiar with social networking pages and techniques.
WORK HISTORY
* 06/2008 – 08/2008
05/2009 – 10/2009 Secretary, C&P Consultores, S. A., Santo Domingo,
Dominican Republic.
* 02/2010- 04/2013 Sales Associate, Ann Taylor Factory Store. Jersey Gardens Mall,
Elizabeth, NJ.
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