Manager Sales
Resume:
Deborah Giurlanda
San Clemente(California, CA *2672
***********@*****.***
Objective "To obtain a position in an environment where my
management skills and experience can streamline
office policies and procedures to make a productive
impact. I relocated to San Clemente, California in
May 2013 and would be interested in working for
your company."
Key Skills
Dedicated and technically skilled business
professional with a versatile administrative
support skill set developed through experience as
an office manager, property manager, administrative
assistant and sales associate.
Excel in resolving employer challenges with
innovative solutions, systems and process
improvements proven to increase efficiency,
customer satisfaction and the bottom line.
Offer advanced computer skills in MS Office Suite
and other applications/systems.
Experience Expense Reduction.
Teambuilding & Supervision.
Ability to organize and prioritize with excellent
communication skills.
Ability to multi-task.
Provide confidential support to high-level
executives.
Strong drive to succeed; goals-oriented and results
driven.
08/11 - 3/12 Clovertree Apartments
Flint, MI
Property Manager/Leasing Administrator - 252 Site
Managed day-to-day operations for 252-site
apartment community.
Prepared leases and conducted move-in and
move-outs.
Collected rent from residents, verified amounts
paid, deposited rent checks, and sent verified
information to the corporate office.
Was successful in breaking records for rent
collection and occupancy fill.
Followed up with delinquent rent, prepared 7-day
notices, and initiated eviction procedures if
necessary.
Maintained good tenant/owner relations by utilizing
professional communication at all times.
Overseen staff of nine employees.
Worked with collection agency to collect on
difficult accounts.
06/10 - 8/11 Springbrook/Hometown America
Romeo, MI
Community Manager/Sales Administrator - 400 Site
Managed day-to-day operations for 400-site
manufactured home community.
Responsible for conducting resident credit checks,
supervising move-in process, contacted contractors
and negotiated price on piers, driveways, refurb
bids on inventory homes.
Pulled and analyzed reports and took appropriate
action to meet all company objectives.
Identified opportunities to cut costs or increase
revenue.
Prepared purchase orders and invoices.
Conducted market surveys.
Hired and supervised all on-site personnel.
Overseen maintenance and upkeep of private and
public aspects of property, including facilities,
contractor, and vendor/supplier relations.
Conducted property inspections and prepared reports
assuring property was being maintained to owner's
satisfaction.
Schedule and plan parties/events in Community
Clubhouse.
Created monthly newsletter.
Responded to all resident problems, analyzed and
made pertinent contacts.
Took accountability and ownership of the annual
business plan and budget. Controlled operational
and capital expenditures and took advantage of
revenue generating and cost saving opportunities in
order to achieve community financial objectives.
Participated in new home ordering and set-up
process, preparation of home sites and assess the
size and setback requirements of vacant sites.
Responsible for filling (leasing) vacant sites of
the community.
Refurbished repossessed homes to high quality,
code-compliant standards in a timely fashion and
within budget.
Entered and managed new inventory home/home
removal/etc. purchase orders for approval by
Regional Manager or Regional Sales Manager.
Analyzed and prepared annual and long-term budgets,
monitored income statements, variance reports,
identified market trends, and controlled costs.
Leased homes to prospective residents in a timely
fashion according to community objectives, in order
to fill sites and maintain occupancy.
Adhered to internal audit processes and procedures.
Tracked all traffic in "Prospect Manager" system in
the Back Office in order to track our marketing and
leasing activity accurately, followed up on
opportunities and attracted prospective residents.
Visited inventory homes regularly and completed
model checklists in order to identify follow-up
work required. Verified that each lease-option home
had been visited, that an inspection report was on
file and that necessary repair work has been
completed in order to ensure homes were ready to
show prospective residents. Maintained color
accents and feature cards in inventory homes at all
times in order to attract prospective buyers.
Remained current on customer needs, industry
trends, market activities, and competitor actions
in order to create reliable forecasts and
opportunities.
02/04 - 08/08 Pine Lakes/Hometown
America Lapeer, MI
Community Manager/Sales
Managed day-to-day operations for 136-site
manufactured home developmental community.
Responsible for filling vacant sites of the
community.
Responsible for conducting resident credit checks,
supervising move-in process, contacting contractors
and negotiating price on piers and driveways.
Responsible for collecting rent with proven
aggressive collection history.
Listed and sold brokered homes.
Identified opportunities to cut costs or increase
revenue.
Prepared purchase orders and invoices.
Conducted market surveys.
Hired and supervised all on-site personnel.
Overseen maintenance and upkeep of private and
public aspects of property, including facilities,
contractor, and vendor/supplier relations.
Conducted property inspections and prepared reports
assuring property was being maintained to owner's
satisfaction.
Scheduled and planned parties/events in Community
Clubhouse.
Created monthly newsletter.
03/03 - 02/04 Somerset Apartments
Flushing, MI
Apartment Manager
Managed day-to-day operations for 124-unit
apartment community.
Showed units, screen applicants, lease vacant
apartments.
Developed and maintain lines of communication with
tenants with regard to account status, work orders,
etc.
Responsible for collecting rent, late charges, NSF
fees.
Maintained weekly occupancy report, vacancy report,
and lease renewals.
Overseen maintenance operations and work order
system.
Responsible for pre-closing, monthly closing and
legal summary reports.
10/00 - 7/02 Fenton Estates Apartments
Fenton, MI
Assistant Manager/Leasing Consultant
Prepared and maintained complete resident files
including move-in packets.
Leased vacant apartments.
Scheduled vacant units for refurbishing.
Conducted local market surveys of comparable
properties.
Followed purchase order procedures.
Prepared weekly/monthly marketing reports.
Overseen maintenance operations.
Education 09/96 - 01/99 Mott Community College Flint, MI
Major: Office Information Systems
Dean's List: 3.6/4.0
Certificates: Office Information Systems,
Certificate of Outstanding Performance
Technical
Experience Microsoft Word
FinePixViewer
Excel
Word Perfect
Access
HudManager 2000 Plus
Peachtree
Advanced Keyboarding
Transcription
Records Management
Manage America
Publisher
Outlook
JDE
Power Point
Prospect Manager
Back Office
Contact this candidate