Customer Service Sales

Richa Patel

***** ****** **** ***** *** *** Houston, TX 77064

Email: R *****.***@*****.*** Cell: 505-***-****

Qualifications

Accomplished and well-t raveled with more than 6 years of experience in IT, Operations,

P roject Coordination, Customer Service and Sales industries. Adept at organizing,

executing and managing large scale projects on time sensitive t imelines. Skills include

abilities to identify problem areas and create working solutions. Strengths in

communication, problem solving, time management, and team work.

P rofessional Experiences

Components Coordinator - I n ternational Facility Management Association, May 2013 -

P resent Houston, TX

• Maintain required documentation including SharePoint sites, organization charts,

d istribution lists, meeting minutes, by-laws documentation, and required chapter

leadership documentation.

• Work from list of tasks provided by functional area experts, existing documents and

p roject plans, notes, and general communication to prepare and maintain an overall

p lan using Microsoft Excel, Word, Project, PowerPoint, and Access.

• Work with functional area experts and interdepartmental personnel to develop

concise, accurate and clear specifications of deliverables for overall projects.

• Review, edit, and revise appropriate documents produced by others in support of

p rojects.

• Assist managers from multiple departments and team members in developing and

documenting temporary operational workflows and procedures used in maintaining up-

to-date records of chapter and council organization through constant contact and

communication.

• Act as liaison between project team, managers, and assigned functional area for

p roject related communications and tasks; coordinates status reporting, monitors end

result documentation.

• Assist in maintaining relationships with external organization members in support

of assigned projects and the project team.

• Perform administrative functions such as, updating schedules and calendars,

c reating spreadsheet reports, drafting wri t ten communication material and

maintaining deliverable checklists.

Account Manager - Hewlett-Packard, August 2011 - August 2012 Rio Rancho, NM

• Buil t strong partnerships with 3rd party resellers and field teams to provide the pre

and post sales experience key to client satisfaction and retention. Negotiated optimal

p rice points to best win the business, oversaw systematic acquisition of new business

t hrough cut rate pricing to beat out competition.

• Communicated with all members involved with the project; 3rd party vendors,

p ricing managers, supply chain, business development managers as well as clients via

p hone, email and webinars.

• Established and maintained open communication and realistic expectations with

clients and specialists.

• Coordinated general to complex administrative tasks related to full sales cycle

i ncluding proposals, presentations, pricing bids, purchase order processing and

t racking delivery of products.

• Continuously monitored and revised scheduled meetings and project plans to ensure

t imeline was maintained on multiple projects simultaneously.

• Proactively provided project and product relevant resource materials to clients as

p rojected solutions.

• Generated, t racked, evaluated, and reported progress on t ime, budget and project

goals throughout project life.

• Presented management bi-weekly budget forecast presentations, financial

performance reports and documentation along with any procedural issues related to

t argeted projects and accounts.

Operations Coordinator - Hewlett-Packard, June 2010 - August 2011 Rio Rancho, N M

• Functioned as a first point of contact to multiple teams of sales professionals and

various members of different business units to cement relationships by providing

analysis of business information and adhering to guidelines and polices.

• Organized workflow of sales operation requests and tasks among teams by monitoring

workloads and redistributing assignments to meet deadlines.

Customer Service Representative - Wegman’s Food Market, October 2009 - March 2010

Fairfax, VA

• Maintained and distributed general information about current products and

p romotions to customers while creating a fun and productive work environment.

• Handled and resolved customer inquiries and complaints, billing and ordering requests

w ithin a consumer and commercial based food retail environment.

M a rketing and Sales Associate - E nvirosafe Cleaners, August 2007 - August 2009

O rlando, FL

• Developed marketing and reading materials about changes in business processes from

outdated machinery and materials used in dry cleaning to energy and cost efficient,

g reener and environmentally conscious processes of wet cleaning.

• Contributed in developing fresh marketing ideas to promote the business and services

locally with creative and innovative delivery services in the community.

• Maintained relationships and t ies to the community by using strong communication

and marketing practices through distribution of newsletters to reach the residential

a rea.

Education

University of South Florida, Tampa FL - 2009

Bachelors of Arts – Psychology

Pursuing CAPM certification, Houston TX - 2013

Computer Skills

Microsoft Office Suite: MS Project, Outlook, Word, Excel, PowerPoint, Access

Apple iWork Suite: Mail, Pages, Keynote, Numbers

Survey Monkey

Siebel CRM Tool

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