Project Manager Management

Mel Frizzell

770-***-**** ? ***.********@*****.*** -

http://www.linkedin.com/in/melfrizzell

SUMMARY

Strategic Senior Project Manager with proven success in leading teams to

meet aggressive schedules and outcomes. Expertise in project management,

process improvement, solution development, requirements management,

configuration management and quality assurance. Key strengths include

project management, requirements management, strategy enablement with the

ability to combine plans and technology to reach success.

. Healthcare COTS Solution Implementation (Clinical, Rev Cycle,

Ancillaries, Technology)

. Financial COTS Solution Implementation (Core Account Processing and

Surround Components, Online Banking)

. C-Level Presence Level

. Deep Project Management Expertise (PMBOK/PRINCE/PMO)

. Package Reengineering and Optimization

. Professional Services Management

. Product Integration (Web services/API/ISAPI)

. Mobility and Network Solutions Development and

Delivery(iPhone/Android/BB/4GL-LTE)

. Programming/Development SDLC (Java/XML/UML/C++/COBOL)

. Testing Automation and Requirements Validation

. Big 4 Consulting Experience

. Change Management

. International Delivery Experience

PROFESSIONAL REFERENCE

Enterprise Project Director Fiserv, Norcross Georgia

2012 - 2013

Provide overall leadership, vision, strategic planning and oversight of

supporting tactical execution plans to ensure successful delivery against

the overall corporate delivery roadmap. The role blends program management,

relationship management, process improvement /organizational change skills

and technology knowledge into a delivery leader.

. Served as a Testing Manager to validate a solution that contained 28

products, involved 18 business units including product development,

enterprise technology teams, functional subject matter experts and

testing analyst. Successfully completed solution validation in 3

months with support of an offshore team and testing automation tools.

. Designed and developed a complete library of Enterprise Project

Management tools with the idea of becoming CMMI Level III certified.

Examples of tools included standard MS Project Schedules, Status

Reports, Document Templates, Analytic Dashboards, Business Process

Documents and Stakeholder Governance Playbook.

. Project Manager assigned to a strategic account to deliver a Mobility

Program. Program involved custom mobile java developed application,

hosting of application and integration to various telecom components.

Solution was hosted as a private cloud and supported by a

comprehensive Disaster Recovery Program.

Senior Project Manager Wellpoint, Atlanta Georgia

2011 - 2012

Provide program oversight and leadership of year end Government/State

mandated system changes to all Wellpoint impacted solutions. Changes

require cross business unit collaboration of IT system teams and functional

business units. All changes required procedural and operational document

updates of those impacted business units.

. Facilitated and managed 15 corporate assigned projects over 4 months

needing to be completed before year end 2011.

. Developed a standard MS Project template and Project Dashboard to

accelerate project startup. Template process decreased startup time

by 20% and increased stakeholder satisfaction by 12%.

. Collected and codified all project deliverables so that future

projects could benefit from repeatable knowledge artifacts.

Delivery Partner ACS Healthcare Solutions

2006 - 2011

Managed assigned enterprise consulting engagements while providing internal

sales engineering support which included solution definition, financial

modeling, proposal development, contracting and delivery.

. Managed a strategic program consisting of governance, infrastructure,

finance, project management and business process work streams.

Program covered 5 regional organizations, evaluation and documenting

of 5k workflows and assessment of $27M clinical solution

implementation project.

. Resumed management of a Management Consulting Group consisting of 22

consultants. Maintained 75% utilization across the team and generated

more than $8M annually. Designed and Deployed consultant training and

mentoring initiatives to maintain team member knowledge base.

. Sold and delivered an international BPO government project.

Established a new business entity, recruited and hired local resources

while delivering 5 ancillary solutions and opening a new hospital.

Team consisted of 12 ITO team members, 12 vendor contracts and 8

offshore support resources.

Project Director Unisys

2004 - 2006

Responsible for the implementation of a Patient Management and Financial

System in a large Federal Government Healthcare setting. Led the

development of standard operational and business practices optimization

efforts that would be enabled by the revenue cycle financial solution.

. Contracted with a Program Management third party to maintain

engagement schedule and time reporting requirements of the program.

Team member count totaled 77 at the time of contracting.

. Established and negotiated agreements with 6 third party vendors which

resulted in 6% savings over a period of 2 years due to reduced product

pricing and SLA commitments.

. Developed a comprehensive deliverable acceptance process to accelerate

client acceptance of contractual deliverables. Process resulted in on

time acceptance and preserved the timeline.

. Conducted 55 design and reengineering sessions and evaluated 1220

financial business processes workflows.

. All projects were managed by strict SCM processes covering

deliverables, documents, software and all active environments

. Installed a global change management process to manage change control,

defects, enhancements and contractual change orders. The process was

constructed with MS Sharepoint utilizing lists and custom web parts

and supported 300 users.

Manager Cap Gemini Ernst & Young

2001 - 2004

Managed Healthcare IT consulting projects for the Health and Life Sciences

Practice with focus on solution integration and optimization. Extensive

experience with multiple project management and delivery methodologies

within a Large Enterprise Environment.

. Conducted 8 Enterprise Privacy and Security Assessments in Academic

and Healthcare settings. Assessments focused on organizations ability

to be comply with Government Privacy and Security regulations.

. Managed the deployment of a clinical COTS solution, BPO transitions

and KPI program in a large Mid-West matrix organization. COTS solution

consisted of a laboratory, financial, surgery, pharmacy and Electronic

Health Record components. PMO model deployed to manage all

projects.

. Assigned as project manager for large financial COTS solution

deployment project in NY State. Managed a BPO team consisting of 27

members while focusing on product integration across all platforms.

Utilized an offshore team to develop all integration modules, document

all solution specifications and validate product functionality.

Offshore team consisted of 11 team members.

. Created a new EPIC consulting practice consisting of 15 members. Team

members were partners, senior managers, managers and business analyst.

This team was trained on all EPIC products and certified as PMP

professionals.

EDUCATION AND CERTIFICATIONS

. Bachelors of Science, Computer Science

. Project Management Professional - Since 2003

. ITIL Foundational - 2012

. Six Sigma Training 2006 & 2012

. ASQ Audit Certification Projected November 2013

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