Project Manager - IT/Telecom/VOIP/Data Center/SDLC

Jim Rodriguez

San Antonio, Texas *****

Cell: 210-***-**** Email: *****************@*******.***

Occupational Summary:

To apply my seasoned skills of corporate operations management, technology design engineering and construction management that span

over fifteen years in IT/Telecom/VoIP. Utilizing my proficiency in enforcing PMO guidelines for financial enterprise software

development & SDLC integration & QA--domestically or internationally. Additional, IT BICSI RCDD infrastructure design expertise,

mergers/acquisitions, SOWs, Cloud Integrations, Data Center design/build/migrations & configuration, IT sales, technical consulting

services, billing/resource/cost/risk analysis, implementation of Healthcare MIS and technology construction administration that reach full

life cycle milestones on budget. Imparting--a unique and professional style of superior client service and leadership.

Personal Data:

Fluent in Spanish, seeks accountability, a diplomatic self-starter with a thirst for success and bottom-line results oriented. Excellent--

client-facing skills and crucial negotiation abilities.

Professional Experience: (Previous Employment History – 70% Contract Consultant Projects from 1994 – 2013)

SOW Analyst & Project Manager – Sigma Technology Solutions, Inc. San Antonio, TX (1/2013 – 6/2013)

Contract position creating Statement of Work proposals for the Professional Services Division of Sigma, implementing various

Technologies: Application Infrastructure Solutions/Desktop, Mobile Computing Collaboration Solutions/Cisco VoIP Solutions/Integrated

Data Center Solutions/Managed Services & IT Operations/Public, Private and Hybrid Cloud Integrations. Main areas of collaborative

Management in: Cloud Architecture, Networking, Data Center Consolidation, Storage & Virtualization. Corporate operational expertise

SME allocation, project estimates & risk assessments, SOW sign-off and implementation coordination; applications used: Salesforce

Clarizen, Sharepoint, deployment of: Citrix, NetApp, VMware, Solarwinds & Symantec. Corporate Partners – Cisco, HP, IBM Microsoft,

Oracle, Linux, Hitachi Data Systems, F5, Quantum & RES Software. Direct reporting to the PMO office for Project Management

Software QA Analyst – Citibank San Antonio, TX, Mexico, Latin America (5/2012 – 1/2013)

Global Consumer Technology Retail Credit Cards – Banamex Bi-lingual, 9 month consultant contract, conducting: Data Analysis,

QA Script SDLC Development & Testing for a major global enterprise project scheduled for deployment in February 2013. Banking

platform migration from a legacy system--to a web-based financial transaction software upgrade. Requires – Functional Specification

Analysis, UAT Business Process Flow Parameter Testing, Test Case Development, SME coordination/language translation, Executive

Stakeholder Reporting, Testing Tools: ECS+, HP Quality Center 10.0, AFEWS 2.0, Sharepoint, Eclipse-GUI via IBM Websphere host

Application Server v.8 Unix Script Routing Banking Parameter Credit Flows, for the Banco de Mexico’s over seven million

‘transactional’ account holders.

Data Center Field Engineer - Sullivan & Cogliano, San Antonio, Texas; Boston, MA, (3/2012 – 6/2012)

Data Center Migration of Cisco, HP, Sun hardware, BICSI cabling. Client: Capitol Group Per Diem W2 contract, team lead

management of 10 technicians & movers for the migration of 300 Servers and wire management equipment, Db labeling nomenclature,

server/storage disconnects, rack/stacks to new data center in an alternate facility in Schertz, Texas.

VOIP & IT Field Engineer – Orange Business Services International – San Antonio, Texas (2/2012): WAN, LAN, Avaya VoIP, BICSI

Client: MasterCard International Per Diem Consultant: 1099 contract services, onsite support for remotely located Avaya Engineers &

MasterCard IT staff with an Avaya Aura ACM-5.2.1 VoIP/ACD enterprise upgrade in San Antonio. Conducted, Avaya S8300 PBX

Server Connections, Configuration, Hardware swap, Troubleshooting, LSP Server Failover Testing, ICC Testing on phone system project

of multi-site upgrades & Project Management.

Technical Support Analyst – AT&T – San Antonio, Texas Since (6/2010 – 12/2011) Full-time position handling chronic dispatchesin

Telecommunications & IT Services for the 3rd level Dispatch Division of the U-verse technical installation & critical engineering

resolution team, within the regional Call Center in San Antonio managing a nationwide footprint. SIP Trunks, IPTV, VoIP, Telecom,

Broadband, WLAN & Alcatel 7550/7330 switch network expertise, as well as project management oversight of field engineers..

Telecom Analyst Project Manager – Avema Corporation - San Antonio, Texas (9/2009 – 6/2010) Telecom Analyst consultancy 100%

remote--part time for the Royal Bank of Canada providing telecom project audits related to billing and voice/data configuration.

Responsibilities include: reviewing current RBC accounts assigned in the United States, compiling telecom services inventory, analysis

and investigation of telecom usage charges on invoices from voice/data service providers such as Verizon or AT&T--identifying billing

errors; circuit contract re-negotiations as well as decommissioning verification. Collaborated with RBC management divisions in telecom,

IT & Finance, that provided technical analysis to RBC on networking aspects of the organization and improved internet connection plan

cost savings.

Global Technology Project Manager - Deutsche Bank Jersey City, New Jersey (1/2009 – 4/2009) Consultant Contract –

technical/managerial support for Enterprise Voice Service Operations & Information Technology: central responsibilities: to direct global

VoIP Call Center & Network Infrastructure implementation in Latin America. Project included a new 1200 user Nortel CS1000E VoIP

v5.0 rollout to replace legacy Siemens HICOM 300 PBX, new VoIP Trading Turrets utilizing IPC & Cybertech recording technology in a

bi-lingual Spanish environment in addition to: technical documentation, WAN/LAN integration & system testing, E1circuit provisioning

coordination, Data Center rack & stacks, Call Center/ACD Configuration Management of IP assignments, testing/VoIP Q.SIG

integrations, fail backs, procurement tracking, process methodology QA & the Master MS Project Plan with direct reporting to all

stakeholders and Deutsche Bank senior management in Buenos Aires, South America.

Global IT Services Project Manager - AIG Manhattan, New York (7/2008 – 1/2009): Consultant Contract. Core responsibilities –

managing medium to large scale IT projects from concept through the construction lifecycle process in a matrix PMO environment.

Developing high-level SOWs for all facilities, network design & connectivity of: voice/data on MPLS cloud supported by a Next

Generation Network, developing CAD drawing requirements with architects for all IT related infrastructure pertaining to AIG Realty

standards, issuing RFP-RFI-RFQs, construction documents, technical specifications, budgets, MS project plans for implementation.

Directing--all IT implementations involving: WAN/LAN Integration, System Testing, Resource leveling, Procurement/tracking, UAT,

Avaya VoIP/ACD implementations, Desktop Imaging for 800+ client rollouts, Cisco network equipment, UPS, NEC, cabling-racks-fiber,

MDF/IDF layouts, Security, AV Services for IP based Crestron/Tandberg/Extron, AIPHONE AX & Polycom devices, HVAC/electrical

design in corporate offices or LEED Green – mainframe Data Centers. Process Tracking Applications: Remedy, Mercury ITG, Ariba,

Gold & Master MS Project Reporting. Cross-functional management of vendor teams such as: Verizon, AT&T & Jones Lang LaSalle.

AIG stakeholder projects are derived from legal staff counsel and insurance investment entities which involved direct reporting to the VP

of Global Services.

Project Manager - Cablevision Systems Corporation Bethpage, New York (11/2007 – 5/2008): Contract Consultant thru BICITIS staffing

for the division of IT Infrastructure: Network Management - Applications Development & Assurance. The Network Management division

secures the entire SDLC multi-tiered system development process for new web based product application pushes into – DEV, QA, UAT &

PROD environments within SOX guidelines for COTS, .NET, CATV, IPTEL VoIP/ACD, VOD & Optimum Online Services. Major

leadership role included but was not limited to; leading major IT project implementations with particular focus on the delivery of solutions

within new product & revenue deployments using: Application Design Architecture, Functional Requirements, SDLC Methodologies,

Resource Management, System Testing-Burn Rates, Shake-outs & Validation, Project Planning, Project Administration, Budget & MS

Project Reporting Analysis of Business Process Flow methodologies:

o Managed, the master project plan schedule/activities of cross-functional teams/workgroups as assigned for projects and initiatives.

o Worked closely with corporate business sponsors & strategic planning to maintain up-do-date knowledge of strategic business needs and

direction. Provided--product/release management, analysis and collaboration with application engineers to create RFP technical

documentation. Team leader in deploying: J2EE, BEA WebLogic-Oracle application builds into a mission critical Production

environment.

o Managed business & technology risks associated with projects--adhering to extensive regulatory guidelines formed by a Cablevision

Production Review Board committee which requires post-deployment adherence to Sarbanes-Oxley documentation.

o Coordinated technology and implementation plans with other divisions and project areas, directly reporting to Executive Management:

SVP, VP & Director levels. Providing--superior service to all stakeholders and end users of Cablevision.

Senior Technical Project Manager - Future Tech Enterprise, Inc. Holbrook, New York (5/2007 – 11/2007): Contract - Core

responsibilities are to design, manage and implement unique next generation Data Centers for federal clients. Future Tech provides a

proprietary infrastructure product for Mission Critical Environments called the iFortress Modular iBunker®. The iFortress is completely

modular, green efficient, bomb-resistant, fire-proof, flood-proof, protected from EMI/EMF radiation and hermetically sealed to acrid

gases. Data Center projects under my leadership are managed for high threat or mission critical financial environments. Additional tasks

involved: Coordinate the day-to-day operation/installation of any new systems in all infrastructure locations subsequent to production,

functional service areas, including infrastructure and hardware platform management. Technical Documentation: RFP, SOW for NAS

Data Storage, Engineering Assessments & Proposals for NOC facilities, Enterprise Intrusion Detection Systems, Security System designs,

product management, estimating, budgets, MS Project Plan, expert-client-facing-skills, contractor negotiation, Change Management,

NIST Planning & Federal Bid Contract Administration. Future Tech is one of Long Island’s premier VARs and has achieved Cisco

Channel Customer Satisfaction Excellence. Cisco Call Manager ACD, Unity implementations. The following are managerial highlights

included in my services:

• Data Center: Security, Storage, Power, Cooling; Computational Fluid Dynamics w/3D modeling & AutoCAD, Racks, Cabling,

UPS/PDU, Configuration Management/Policies, Data Collocation Hosting, Data Recovery/Disaster Recovery Planning, TCO/Life

Cycle Mitigation, NEC, Server Hardware Maintenance, Construction Administration & PMO Project Management.

• Research Projects: Alternative technologies to implement Hydrogen Powered Backup Generators, Fuel Cell Power at the 15-30kw

server level, Solar Power and Reusable Energy platforms in a mobile ‘Data Center On-demand’ business continuity model for the

National Weather Service. Outlining the integration process & Change Management guidelines for these new ventures.

• Future Tech iFortress Clients: United States Marine Corps, Coast Credit Union Bank, CA, Umpqua Bank, OR, Northrop Grumman &

the National Weather Service.

Project Manager (Corporate Systems Engineering) - MetLife, Inc. Long Island City, New York (1/2007 – 5/2007): Contract - MetLife

is the largest life insurer in the United States, with a combined financial portfolio of approximately $325 billion. Key direction is to

broker with various divisions in the MetLife/International IT client community for oversight of enterprise: SDLC rollouts, SAN Storage

Migrations, System Testing and Software Upgrades. The project management framework that I lead evolves through a specific Change

Management Process within Corporate Systems Engineering & Shared Services. Project Management & Quality Assurance Reporting at

the Director level include the following to establish a controlled financial operational process:

• Data Center Platform: IBM, SAN Storage EMC DMX-1000s – Enterprise IT Infrastructure: 45,000 desktops and 6,000 servers.

• U.S. Data Center/FFI Environments: QA, UAT, DEV, PROD & DR – International Data Centers: Singapore, Mexico, Beijing & Japan.

• Server Application Environments: Citrix Presentation Farm, Microsoft SQL 2003 Database Cluster, Web Servers, SFTP Server,

SunSystems, Unix; Visual Basic 6, IIS, Oracle 10G; PeopleSoft, Arriba, DB2, Sybase, Informix, Apache Web, Vision Client, GI 5.01, JD

Edwards, J2EE, GAAP Interface & Maestro, IBM Tivoli Job Scheduler & Java--controlling the Master MS Project Plan.

• Communication Transport/Protocol: MPLS, VPN Lease Line User Facing IPs – TCP, SOAP in SOX process

• Managed Enterprise Requests Domestic/International: Application ‘Go Lives’, RFCs for – Firewall Port Configurations, SSL Patch

Upgrades, Scripts, Fixes, Password Changes, Permission Clean Ups, Unused DB Removals, IP Address Configurations, DR Back Ups-

Fail Overs-Fail Backs, Log File Access, FTP/SFTP Ports, Install Procedures, User Testing Validation, Remedy Tickets, General Ledger

Financial Data Flows, Reporting Gap Analysis, QA Testing Burn Rates/Shake-outs & Quarterly Scheduled Freezes.

• PMO Matrix Environment: providing mission critical supervision between high-level cross-functional teams, ADs, Engineers & DBAs,

strategic operational planning in order to: facilitate requirements, coordinate schedules & dependencies, contingency planning as well as

cost/risk mitigation strategies that ensure project life cycle completion. Ensuring--overall Data Center Run Book policy.

Project Manager (Management Information Systems) – Emerging Health Information Technology Yonkers, New York (5/2005 -

1/2007): EHIT is a subsidiary of the Montefiore Medical Group. Montefiore has over 12,000 employees and is the second largest

healthcare provider in New York. PMO Managerial, responsibilities include: technology design/infrastructure in a multi-campus medical

environment for hospitals and remote site medical facilities in the Bronx & Westchester. Integration of Voice/ACD & Network

architectures involving: collaborative technology analysis, SW product management, budgets, the provisioning of telecom HiCap circuits

from Verizon, DWDM, Free Space Optics, telecom channel mitigation, ordering/implementing Nortel network & PBX/VoIP equipment

for medical group building renovation/relocation or new hospital construction. Assisting in design of MDF/IDF room layouts, A/V, NEC,

BICSI, infrastructure connectivity for various vendor/architect services in coordination with Mission Critical ‘go live’ Data Center

cutovers with medical staffing & medical system turnovers that ensure environmental oversight & quality control within HIPAA & PMI

guidelines. Network Software applications implementation rollouts of: PACs, G3, GE Cosmos, IDX Care-cast, Care-link, SAP & Varian

Nuclear Magnetic Resonance systems. Core Project Management skills:

Identify and assess business requirements/gaps by facilitating meetings and interviews with process owners. Document: business

requirements using requirements matrix, gaps & impacts assessment matrix. Construct current & ideal state process maps.

Gather and present data effectively. Prepare documentation, Business Process Flows in MSPowerpoint charts, and spreadsheets to depict

status, scenarios & tradeoffs while managing the Master Clarity Project Plan

Bringing: structure, consistency and organization to multi-faceted IT projects especially Data Center migrations

Coordinate and track initiatives with technology and business organizations

Managing, the project budget which includes--validating estimates, cost variance tracking & managing project resources effectively

Manage large-scale network & office merger deployments, guiding clients & vendors

Contribute a business or process perspective during design reviews – VoIP/ACD & IT RCDD Infrastructure

Serve as expert in relevant training, process, systems testing and communication deliverables

Support applicable change management processes using PMBOK methodologies

Provide weekly updates to stakeholders & monthly updates to VP level management

Help establish and maintain project repositories and artifacts

Support knowledge sharing across project teams with a strong emphasis on communication at all levels

Manage day-to-day individual workload with the capacity to embrace change & quickly adapt to new situations, changes in direction &

altering priorities

Maintain effective relationships with sponsors, stakeholders, and key partners

Expert cross-functional collaboration, influence & charismatic team leadership skills

Project Manager & Technology Consultant – ICAS Corporation Long Island City, New York (7/2004 – 1/2005): 1099 Independent

Contract assignment project, managed a combined--Lehman Brothers & A.I.G. Data Center - OS/390 Mainframe Data Center 100,000 sqft

facility build-out in Livingston, New Jersey. Responsibilities included: construction management for all Local 164 union low voltage

subcontractor installations of more than: 168 Cisco 6509 switches, 300 network/server cabinets, Shark SAN Storage, Carrier Services

WLAN, Cisco VoIP, 2.6 million feet of copper/fiber backbone cabling for (4) MDFs & (6) IDFs, Cisco Call Manager/Unity, contract

administration, SOW: pricing take-offs, RFI submittals, inventory forecasting, billing/materials, Emerson CRACs, NEC power & labeling

schedules, while securing benchmark cutover completions for Lehman Brothers Financial as a liaison with Constantin Walsh-Lowe and

Structure Tone Technologies to substantial completion. Managed--the Master Project Plan delivery. The overall project cost including all

trades was approximately $20 million.

Project Manager & Technology Consultant – Open Systems Technologies, LLC Clifton Park, New York (2/2004 – 7/2004):

Independent Contract: OST is a Microsoft, Cisco, IBM, Alcatel and 3COM certified engineering partner and reseller. Approximately 70%

of the company has a network engineering background. OST provided multi-level services from Educational Technology Planning to the

full range of Advance Network Engineering Services. My core responsibilities are as a Client Liaison and to design and develop

technology infrastructures in AutoCAD 2000i or Visio with engineering specifications for various enterprise network platforms involving:

power/cooling/space requirements, fiber backbones for WAN & LAN MDF/IDF projects utilizing 10 Gigabit Ethernet switched networks

with Data & Call Centers, VoIP Cisco Call Manager/ACD & Unity, Audio/Video Multimedia, SMART Boards, CCTV Security, Wireless

Networking, Intercom Systems and PBX phone systems. Beyond the design and bidding phase, my management skills required that I

coordinate the entire installation process with various architects & contractors, budgets, contract negotiations/bid submittals, technical

documentation and construction management phasing to substantial completion. Manage clients in the greater New York and New Jersey

areas.

Regional Project Manager & Technology Engineer – Thomas Communications & Technologies Farmingdale, New York (11/1999 –

1/2004): My full time professional services embodied a three-tier process of engineering design and project management of Computer

Network Technologies & Infrastructures, all within three divisions of The Thomas Group: Thomas Associates Architects & Engineers,

Thomas Management Services, a subsidiary of the Tetra Tech Corporation: coordination with architects/engineers, providing

telecommunications design and project management services. Core responsibilities included, but were not limited to engineering designs

for Long Range Planning for Capital Projects, NIST or Federal E Rate funding application processes to; Universities, Public Schools K-

12, Public Libraries, in addition to Public Housing and Private Firms:

• Universal Technology Designs: WAN & LANs, Wireless Network Topologies, PBX Phone Systems, VoIP/ACD Telephony,

ATM/SONET/Fast Gigabit Ethernet platforms, Local Provisioning Service liaison with Cisco, Nortel Networks Systems Testing,

Verizon, Cablevision/Lightpath, Comcast & Key Span Energy. Aerial & Dark Fiber, NEC, Telecommunication Rooms, Backbone

Fiber/MUXs, Video-On-Demand Broadcast Systems, Audio/Video Multimedia, Remote WAN CCTV Security Systems, Building

Automation Control Systems, IP Centrex, Cisco Network Equipment. Managed--Master MS Project Plan.

• Special Design Services: Technology Migration of Public Libraries which included consultation/design of client specific network

topologies/specifications that merges library automation software DBMS systems such as: Dynix, SIRSI, and Innovative, into correlating

RFID Technology – Tech Logic, SMART Card Technology and Digital Archiving Systems on Unix or Microsoft platforms. Took the

initiative to develop and market business into the library technology science.

• AutoCAD 2000/Project Specifications & Construction Administration: As the regional technology engineer for New York and New

Jersey, core responsibilities required that I engineer and direct CAD designs, specify all project requirements for technology installation

guidelines, manufacturers, performance statistics, building codes, BICSI Standards, cabling & pathways, telecom room operations to

project closeout of Substantial Completion. My services embodied a broad scope of project management, from first stage feasibility

studies or audits, contract negotiations, construction documents, technical documentation, bid openings and multiple contractor discipline

management throughout the entire construction process to Certificate of Occupancy.

• List of Projects under my Supervision or Design: (In New York State & Long Island): Hempstead Schools, Valley Stream Schools,

William Floyd Schools, Glen Cove Schools, Locust Valley Schools, Commack Schools, Brentwood Schools, East Islip Schools, Stony

Brook University – Asian American Center for Computer Associates & Architect P.H. Tuan, Mattituck Schools, North Rockland Schools,

City of Buffalo Schools, Comescogue Schools. (In New Jersey State): Henry Hudson Schools, Elizabeth Board of Education Schools,

New Jersey School Construction Corporation - New Elizabeth Schools, Cherry Hill Township Public Library, Middletown Township

Public Library. All projects required technology design, project management or special client consultancy.

Project Manager – CBS Whitcom Technologies Inc. Islandia, New York (6/1999 – 11/1999): FT Consultant with overall

telecommunications project management leadership, client liaison, managing and assisting telecom engineers/sub contractors for on-site

construction involving technology infrastructure and PBX/ACD Phone System installations. Major clients consisted of school districts in

Long Island, New York participating in the federally funded E Rate program for new construction and financial institutions in Manhattan

and Connecticut. Telephone manufacturer’s representative/reseller of: Nortel-Norstar, Mitel, & Toshiba. Core Responsibilities: Managed

affiliations for lucrative construction projects between school districts, reviewed & interpreted architectural drawing designs for

installation crews, budgets, technical documentation, supervised T1 service installations, district wide telco cutovers, WAN connectivity

of media retrieval broadcast systems, fiber backbone installations/MUXs, WAN/LAN/WLAN integration testing, network cabling,

conducted telephone audits & consultancy, certified network data & fiber terminations with test scanner.

Manager of Operations & Implementations - TeleNet Solutions/NCI Communications New York, New York (7/1996 - 6/1999): To

provide in its entirety, corporate solutions and overviews of internal/external methodologies that produced effective project results.

Managing, all circuit cutover relations with Bell Atlantic operating agents and their clients. Monitored, day-to-day operations of the

company's telecom call center environment to the public. TeleNet Solutions served as a single-point-of-contact for all major

telecommunications needs in the industry, providing Bell Atlantic Digital Centrex Plus. Tasks & Training: Overseeing all sales and

provisioning aspects of over twelve regional account executives in New York City and Saratoga Springs. Operations development of

corporate policies and procedures, billing, project management, Technical Documentation, RFPs/RFQs proposals, accounting payroll

solutions for AR/AP, appraisal reports for logistical implementation of CPE telecom sites, nurturing strategic alliances with distributors

and clients towards cost saving methodologies. Central Office Switching cutovers, coordination for client system programming and

installation of; T1 Services, Channel Banks, Voice/Data Premise Wiring, Marketing Frame Relay, PRIs and ISDN circuits. Phone System

upgrades for Nortel Meridian/Norstar, Lucent and Mitel PBXs. Corporate governorship changed in a buyout and my services were

retained under NCI Communications, Inc. (Leveraged Buy Out of TeleNet Solutions - 9/1998)

Telecommunications Consultant Engineer - TeleNet Solutions, LLC New York, New York: Full time consultancy and technical

apprentice operating in citywide and Long Island business locations. Consultation included training clients on their Centrex Service with

their phones or programming: fax machines, phone switches and credit cards readers. Installed premise cabling, voice mail programming

for Nortel Systems, service calls-trouble shooting, and contract agreements. TeleNet Solutions prepared sales orders and logistics support

for NYNEX Services through a sub agent, U.S. Telecenters. I was selected for corporate promotion as Manager of Operations.

Requisitions Technology Manager - Praxair Technologies, Inc. Tonawanda, New York (1/1994 - 6/1996): Contract assignment for the

Advanced Process Controls & Engineering Division. My requisitioning duties supported four engineering groups in a wide range of

services: Advanced Control Technology/Control Systems Retrofits/Capital Projects & Product Metering. Core responsibilities involved

mission critical support to project engineers globally and domestically to construct industrial gas plants. Tasks comprised, creating and

appropriating AutoCAD drawings, requisitioning field equipment, computer remote room systems for ultra high purity gas plants.

Maintained--quality assurance of documentation, contracts and files that adhered to ISO 9000 Standards for corporate audits. I

coordinated with engineers for off-site plant shutdown procedures. Praxair's client base included domestic agencies such as the NASA

Space Center, Intel Corporation, IBM, and various oil refiners like Exxon, while serving countries such as China, South Korea, Spain,

Mexico and Brazil--providing cryogenic and non-cryogenic industry leading technologies.

Educational & Leadership Experience:

College: San Antonio College - AT&T Technical Support Representative Tier II Telecom Certificate (May 2010)

Norwich University the Military College of Vermont - B.A. History; Military College Training: Four years of Army Reserve Officer

Training Corps, 2nd Lieutenant in the Corps of Cadets, participated in the Mountain Cold Weather Training Group and Norwich Army

Ranger Platoon. Norwich University is the birthplace of ROTC since 1819; it is the oldest private military college in the country

Professional Awards/Memberships: Who's Who of Information & Technology Historical Society 2001, Hubbell Certified Installer 2001,

International Poet's Society Silver Award Published 2002. PMI PMP PMBOK training via Thomson NETg Online (2006), MS Project

Training Certificate (2008)

Current Professional Goals: RCDD, PMP, ITIL, CCNA/CCVP, LEED, EPA Universal & FMP Certification goals by 4th Quarter 2014

Computer/Network, Telecom & Software Skills:

(Since 1994) Proficient with IBM & Apple computers, Microsoft Office 2003XP Professional/VISTA, AutoCAD 13-2003-2007,

MS Project 2003, Visio 2003, Dunn & Brad Street Accounting Software, Windows NT, familiar with Windows 2000 Servers,

Telecom: Lattis Pro 3.0 for T1 service/pricing mileage estimates, Technical Specification Writer, Bell Atlantic/Verizon order

entry NSRS/GBS/LBS & Agent I Databases, Financial Data Circuit billing

(2004 - 2007) Computer Associates Niku 6.0 Project Management software/Clarity 7.5, SAP deployments, Remedy Work

Requests, Groupwise, Samsung-Altronix Security Systems & Nortel BCM VoIP software. Application training: Metlife

International IT Application Run Book Policies, Advanced Database Management, Remedy, Sametime Meeting, Lotus Notes 6.5

& Netformx DesignXpert Enterprise discovery software for Cisco

(2008 - 2013) COMP/TIA A+ Hardware/OS preparation & HP 5th Generation server/storage hardware maintenance

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