Customer Service Real Estate
Resume:
Faith Gonzales
Silver Creek, GA 30173
*******@*****.***
Professional with extensive responsible corporate experience as an Administrative Assistant/Secretary with accomplishments in the areas of accounting, customer relations, calendar scheduling, staff supervision, and general office operations. Seven years of real estate sales experience have contributed to strong organizational, verbal, written and leadership skills. Being detail oriented, well-spoken, polished, efficient, and proactive have allowed me to work effectively with other people at all levels; advanced user of Microsoft Office Suite (Word, Excel, Outlook and PowerPoint with typing skills 70+ wpm.
Experience
Georgia Highlands College
April 23, 2012 - Present
Assign patients to the students and supervise students for correct patient/customer service follow-ups via departmental protocol
Coordinate budget information, prepare schedules, agendas, topic outlines and syllabi for each semester, manage patient database (confidentiality), data entry into Banner for patient’s payments, reconciliation of all monies received and deposited, assist callers and patients, multi-task efficiently, schedule and manage events for department, supervise students in sterilization room, order and maintain all office and clinic supplies, assist department faculty with any requests, enter classes and/or student information into Banner software, maintain office and clinic area for any repairs and/or maintenance, heavy computer data entry.
Have effectively streamlined patient assignments to students to reduce amount of paperwork by creating Excel spreadsheets, immediate entry into the computer/accounting system for all payments received, rather than once a week data entry sent to main campus and bogging those cashier's down with our deposits to enter. I enter all deposits here and send to the bank.
Recommended and was heard on restructuring clinic area and sterilization room to reduce crowding and improve traffic in heavily used area, resulting in fewer accidents and better work flow.
Reduced the amount of work time on various administrative duties by utilizing spreadsheets and calendars in Outlook to create schedules for each semester. Calendars are shared electronically for faculty and staff to view for the first time via computer or smartphone. Preparations for these schedules were originally created in Microsoft Word, were tedious to complete and extremely time-consuming. Now, schedules are created in Microsoft Outlook in much less time, can be combined to see all schedules for the entire semester and faculty may view one another's schedules.
Berry College
June 2010 to May 31, 2011
Office of Student Work/Student Enterprises
Provided administrative support to Dean of Students Work in relation to Student Work, Gate
of Opportunity Scholars, Enterprise Development and Community/Industry internships
Instrumental in support/mentoring the students in their assigned eleven enterprises; resolving a range of administrative problems and inquiries
Operated desktop computer to compose and edit correspondence and memoranda as instructed
Thoughtfully managed an often changing calendar for the Dean and all related logistics
Effectively coordinated student’s work schedules, supervised their work duties and time sheets
Reconciled all enterprise gift accounts and tracking of expenses, processed purchase orders
Leadership role with the students to help plan, organize and market the Student Enterprise Farmer’s Markets held twice a year
Ordered, maintained and tracked all office supplies
Berry College
September 2007 to June 2010
Office of Business & Finance – Secretary
Provided administrative support to the college’s attorney (in-house counsel) pertaining to real estate transactions, wills, drafting and editing documents
Accounting: gathered, reviewed and paid all cell phone and trunk line phone bills for the entire campus; successfully reconciled each month's statements
Mailed newsletters, promotional material, and other information when helping the student business services
Maintained scheduling and event calendars
Established work procedures and schedules, and monitored the daily work of the student workers
Learned to operate new office technologies (Jenzabar) as they were developed and implemented
Managed and maintained the office supplies for this Business & Finance Department
Successfully trained student workers in areas such as customer service, proper phone etiquette, handling walk-ins, mail correspondence, and offering help to other co-workers in the department when experiencing any downtime
Reese & Smallwood Real Estate
January 2000 – February 2007
Sales Associate/Realtor
Interviewed clients to determine what kinds of properties they were seeking
Generated lists of properties that were compatible with buyers' needs and financial resources
Coordinated appointments to show homes to prospective buyers
Prepared documents such as representation contracts, purchase agreements, closing statements, deeds and leases; present comparable market analysis
Promoted sales of properties through advertisements, open houses, and participation in multiple listing services
Presented purchase offers to sellers for consideration
Conferred with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements were met before closing dates; successfully coordinated property closings
Acted as an intermediary in negotiations between buyers and sellers, generally representing one or the other
Carefully reviewed plans for new construction with clients, enumerating and recommending available options and features
Answered clients' questions regarding construction work, financing, maintenance, repairs, and appraisals
Advised sellers on how to make homes more appealing to potential buyers
Advised clients on market conditions, prices, mortgages, legal requirements and related matters
Reviewed property listings, trade journals, and relevant literature; attended conventions, seminars, and association meetings in order to remain knowledgeable about real estate markets
Contacted property owners and advertised services in order to solicit property sales listings
Developed networks of attorneys, mortgage lenders, and contractors to whom clients may be referred
Effectively managed and maintained personal rental properties
Served as secretary for the office when needed
Education
Expert Online: (Microsoft Suite 2007) Word, Excel, Outlook, PowerPoint
Jason Free School of Realty – Licensed April 15, 1999 License #208078 (lapsed)
Kennesaw State University – 1993 to 1995 Major: English Literature for Secondary Education
Georgia Highlands College - 1991 to 1993 Major: English Literature for Secondary Education
Contact this candidate