Customer Service Manager

Peggy E. Peek

**** **** ***** ****

Delmar, Md **875

Phone: 717-***-****

Cell: 717-***-****

E-Mail: *************@***.***

Career Overview

Motivated customer service representative with over 5 years retail experience in a past -paced environment. Personable and responsible,Cashier with 5+ years of experience working in fast-paced environments. Solid team playe,r with great positive attitude. Friendly sales associate with over 5 years experience working in diverse retail and customer service environments.

Core Strengths

Fast learner

Courteous demeanor

Floor set design and visual displays

Large cash/check deposits

Markdown/promotional procedures

Training development

Store maintenance

Inventory control

Shipping and receiving

Customer service

Telecommunication skills

Multi-line phone usage

Accomplishments:

Customer Interface

Work Experience

February 2001 to August 2005

Bible Factory Outlet Lancaster, PA

Store Manager

Started working there as a sales associate, and then I Earned management trust by serving as key holder, responsibly opening and closing store. I greeted, customers entering the store to ascertain what each customer wanted or needed. Described product to customers, and accurately explained details and care of merchandise. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Maintained up-to-date knowledge of store policies, regarding payments, returns, and exchanges. Then within 2 months I give the store manager position.

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers, over the phone regarding store operations, product, promotion, and orders.

Monetary Transactions

Handled cash, check, credit, and automatic debit card, transactions with 100% accuracy.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction

September 2005 to May 2008

VS Construction Henderson, NV

Travel Merchandiser

I was a travel merchandiser, that travel, the US opening up new stores. I was the project manager with a group of 6 to 7 people working under me.

February 2009 to July of 2012 Petsmart’s

Salisbury MD, Hanover PA, Baton Rouge LA

Presentation Manager

Organized store merchandise racks by size, style and color to promote visually appealing environment .Logged daily shipped and received orders. Answered customer questions,regarding store merchandise, department information and pricing. Assisted customers in person, and via telephone. Designed and suggested new display idea for merchandise, resulting in improved customer view/accessibility and leading to increased sales.

I also serve as the third Key Holder for the store.

Joann Fabrics and Craft

Baton Rouge La

I am the assistant manager at this store with training to be a new store manager.

Educational Background

1974 Wicomico Senior High School Salisbury, Maryland

Business

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