Sales Manager

Maria Victoria Bumatay-Limchoc [pic]

Unit *K Anaheim Tower 4, California Gardens Square

cor. Calbayog & Libertad St., Mandaluyong City

Cell No. 091*-***-****

WORK RELATED INFORMATION

APAC ACCOUNT/VENDOR MANAGER

May 2012 - Present Flatplanet Phils

18 F Robinsons Summit

Ayala Ave., Makati City

. Oversee day to day clients transactions;

. Proactively and up to speed on managing accounts;

. In charge of managing new and existing clients of Flatplanet;

. In charge of creating onboarding schedule and its implementation;

. Works directly with business stakeholders and clients in Sydney;

. Must have a tele-consultative approach as we are about providing

solutions & services past experience with SAP;

. Aware of ERP systems (like SAP, Oracle, PSoft etc.);

. Have basic of selling an outsourced In the cloud offering;

. Understand how to work within a CRM system;

. Have a good work ethic & sales focus;

. Complete account plan or existing Flatplanet accounts and uploads them

to Salesforce;

. Retain or Save problematic accounts.

INSIDE SALES MANAGER

Dec 2011 - May 2012 Flatplanet Phils

18 F Robinsons Summit

Ayala Ave., Makati City

. In charge of day to day productivity of all Teleprospectors and

Teleprofilers;

. Member of the Management;

. Reports productivity of Teleprospectors and Teleprofilers;

. Coordinates with clients for any briefing changes;

. Ensures that KPI sets are met;

. In charge of making sure that Virtual Talents are well trained and are

up to speed with updates.

BUSINESS DEVELOPMENT MANAGER/TELEPROSPECTOR/APPOINTMENT SETTINT

July 2011 - Nov 2011 Flatplanet Phils

18 F Robinsons Summit

Ayala Ave., Makati City

. Complete pre-call research online to find suitable prospects clients;

. Cold call prospects and book qualified appointments in Australia;

. Develop prospecting training materials;

. Liaise and take direction from Directors of the company who are

expats;

. Coordinate prospecting campaigns in-line with business objectives;

. Update reports with new prospects and appointment details;

. Deliver regular reporting on activity on a needs basis (no. of calls,

no. of appointments, closed business);

. Work independently and also buddy up with fellow prospectors within

the company;

. Demonstrate leadership and team working skills within the office;

. Foster and create a positive work environment;

. Mentor, coach and support other prospectors within office.

Sales Coach/Sales Supervisor Citigroup BPS

Jul 2005 - Apr 2010 (fka Crescent Services Ltd)

PBCom Tower

Ayala Ave., Makati City

Functional Responsibilities

. Drive sales and revenue

. Share successful best practices with colleagues

. Regularly walk the floor, motivate and challenge unit managers and

associates

. Participate in teams' Team Huddles and effectively address sales issues

and/or provide recognition

. Assist Sales development Manager with studies and focus groups to gain

feedback on specific releases, pilots or projects

. Partner with New Hire training to ensure the successful training of the

new hire associates

. Provide coaching support for the New Hire throughout the sales phase

of training

. Educate and reinforce compliance rules of ethical standards for sales.

. Partner with operations and training to achieve highest level of

compliant sales. Support resolution of all sales compliance issues.

. Partner with Unit Managers and Operations Managers to formulate a

monthly plan to identify areas of opportunity with sales results by

providing gap analysis for specific metrics/focuses including

widgets/revenue, sales efficiency and sales compliance

. Use all sales reporting tools such as MIS, Snapshot, and Division

Widget/Revenue tracker to drive sales performance throughout the month.

. Work with Sales development Manager, Unit Manager and Operations

Managers to create a monthly plan to achieve sales targets

. Partner with Operations to create and support action items to improve

sales efficiency and sales compliance

. Serve as a site SME in compliance; educating Sales Associates, Unit

Managers and Operations Managers on the correct procedures of

compliant selling and product knowledge

. Support Operations with an absent Unit Manager or a TBD team Unit

Manager's responsibilities including: compliance issue closure and

driving sales performance

. Conduct "refresher" trainings or "Clinics"

. Support Sales development Manager in identification of training and

operational needs

. Perform Nice, Live and Side-by-Sides monitors with sales associates

and review sales effectiveness and adherence to compliance. Document

and provide feedback to Unit Manager and associate

. Maintain understanding of Sales MIS to provide appropriate feedback to

improve results

. Track sales results after coaching to identify impact, transfer

learning's and share best practices across sites

. Mentor Contingent Coaches and/or Sales Specialists

. Assist in driving National Sales Recognition programs such as the Met

life campaign and divisional contest focuses

Organizational Responsibilities

Sales Projects and Sales Program

. Support cross functional efforts as assigned by Sales development Manager

. Provide day 2 checking process for sales MIS team

. Partner with Sales development Managers and Project Managers on pilots

and tests that impact there assigned site.

. Leverage experience/skills/talent to impact a divisional project

. Participate in local operational projects that impact local sales

. Participate in special project for self development

. Assist in the development of Divisional Contests/Promotions

Business Unit Whips

. Attend Bi weekly BUW calls

. Provide feedback on new processes or initiatives

. Share best practices with other Business unit owners

. Assist in identifying site and division needs

. Facilitate call on a rotational basis

SALES MANAGER/Subject Matter Expert

outsourcing project of Citigroup at Teleperformance)

Aug 2008 - Dec 2008

. Responsible for day to day activity of the operations and

coordination with Sydney clients

. Coordinate with the Operations Manager of Teleperformance to

ensure that the policies and procedures of Citigroup is being

met

. Work with Quality and Compliance Officers of Citigroup and

Teleperformance to be calibrated

. Coordinate with Citigroup and Teleperformance Training Team

to ensure that ELearnings and training materials are up to

date

. Strategize with Sydney clients and Teleperformance management

to achieve Sales Units and Revenue Target

. Ensure that the program achieves revenue goal

. Contact customers that were affected by incorrect sales

procedures

. Monitor performances of each individuals and identifies gaps

on sales skills and processes

. Participate in daily conference/ meetings

. Attend quality and compliance calibration

. Provide feedback and requests for immediate action plans for

any agents who failed to adhere to sales and service policies

. Check and confirm sales incentives

Senior CSR - Saves Team West Contact Services Inc.

Feb. 2004 - April 2005 Export Bank Plaza

Gil Puyat Ave., Makati City

. Persuading the customers to continuously patronize earthlink service

. Illustrating to customer's mind the value and edge of earthlink

service as compare to another ISP

. Educating customers about earthlink services

. Receive and process incoming phone calls for dedicated client which

includes obtaining, entering and verifying customer information,

adhering scripts and attempting to sell products

. Ensure the calls are process in strict adherence to establish policies

procedures and quality standards, as well as any federal laws and

regulation

Contract Abstractor SPI Litigation Direct Inc.

Aug14, 2000 - August 2003 Contract Abstracting Services

(Accruent.com)

PITC Bldg.. Pascor Dr., Sto. Ni o, Para aque

City

. Analyze contracts and carry out instructions according to Accruent.com

abstracting requirements

. Decide and/or inform superiors of inconsistencies encountered while

doing the task

. Coordinate with Accruent.com on the status of the contracts

. Perform abstracting according to the productivity and quality

standards set per type of contract

. Maintain and handle company properties and records with strict

confidentiality

On-the-job Training Department of Science & Technology

June 1999 - September 1999 Office of Assistant Secretary

Bicutan, Taguig, Metro Manila

EDUCATIONAL ATTAINMENT

Honors Received

Intermediate Level : Lapulapu Elementary School 2nd Honorable

Mention

Secondary Level : San Jose National High School Valedictorian

Tertiary Level : Technological University of the March

2000 Department of Science &

Philippines Technology - Science

Education Institute (DOST-SEI)

Scholarship Awardee

RECOGNITION / AWARDS RECEIVED

AsiaPacific Citiphone Excellence (ACE) Awardee Citigroup's Regional

Annual Rewards & Recognition

Program (Apr 29 - May 2, 2007)

. Recognizing outstanding achievements of Top performers of CitiPhone

population through a unique 4-day recognition trip to Melbourne,

Australia

. Providing a forum for Top CitiPhone performers to share our experience

and best practices, as well as provide networking opportunities

CITIPHONE SALES EXCELLENCE AWARDEE Citiphone's Regional Annual Sales

Recognition (September 2007)

. Recognizes Individuals across the Asia Pacific Region for outstanding

and exceptional contribution to Citiphone Sales Team. Competes across

the Asia Pacific Region.

X4 Team Awardee

SALES COACHES (Sales Team) Citiphone Australia's Annual Award &

Recognition (Team Level)

. Rewarding individuals and group of individuals for annual outstanding

contribution to the institution.

. Recognizing a team for exceptional service for the whole year

GENERAL INSURANCE COMPLIANCE CERTIFIED October 2007

ASIC PS 146 TIER 2

Australian and New Zealand Institute of Insurance and Finance

SEMINARS / TRAINING ATTENDED

. Coaching for Results Jul 2007 AIM Makati

. Ultimate Secrets Feb 2007 FGU Ayala Life

. Written Communication Skills Nov. 11-13, 2002

SPI Technologies Incorporated

Workshop

. Real Estate Abstraction Training Jan.29-Feb.2, 2001 SPI

Technologies Incorporated

Conducted by Accruent.com

. Guthrie Jensen Jan. 23-25, 2001 SPI Technologies Incorporated

Consultants to Management

(Reading Fast with Comprehension)

. Industrial Orientation Program Mar. 21, 1998 Technological

University of the Philippines

College of Industrial Technology

CHARACTER REFERENCES

Available upon request

Contact this candidate