Customer Service Special Education
Resume:
PRINCESS L. HORNBUCKLE
**** ** *** ***** • Federal Way, WA 98023 • ************@*****.*** • 253-***-**** or 253-
th
Dynamic professional experienced in teaching and counseling children and adolescents with
intellectual disabilities, developmental delays, psychiatric disorders, and forensic involvement in
an educational setting.
SUMMARY OF QUALIFICATIONS
Able to lead classroom and individual teaching sessions as part
of each student’s Individual Education Plan.
Experienced in writing objective data for students conduct and
educational progress.
Maintain exceptional communication and interpersonal skills
with parents, teachers, and students.
Assessing, identifying and responding to emergency and crisis
needs of students.
Ability to remain actively aware of students at all times.
Teaching life skills required for students to effectively transition
back to the community.
Participate as part of the interdisciplinary team to ensure
students long term success.
PROFESSIONAL EXPERIENCE
PARA-EDUCATOR/ TEACHER
2007-Present
FIRWOOD AND OAK GROVE ELEMENTARY SCHOOL
Lakewood, WA
Oak Grove Elementary School and Firwood High School is a year round special educational environment
for patients who are admitted to the Child Study and Treatment Center. Students from the community with
challenging behavioral disabilities also attend the school during the normal school year. The Child Study
and Treatment Center is an accredited children’s psychiatric hospital operated by the Washington
Department of Social and Health Services .The CSTC provides a totally secure mental health treatment
program in an inpatient setting for children and adolescents. The para-educator, under the supervision of the
special education teacher or specialist, is present to help provide specialized instructional opportunities for
students with behavioral difficulties and psychiatric illnesses in a normalized classroom setting.
Responsibilities include:
• Assist the special education teachers to deliver quality services to students who have disabilities.
• Implement the educational programs developed through the Individualized Education Plan (IEP) process.
• Perform daily activities using specific materials, methods and material modifications designed by the
special education teacher and support personnel to help effectively teach students at their own pace.
• Responsible for planning, providing, and evaluating varied learning experiences of students in
cooperation with other staff members, parents, and the public.
• Work as part of the interdisciplinary team.
• Makes long and short range plans for each subject area of instruction.
• Provides a classroom climate which is based on mutual respect, rapport, fairness and consistency.
• Interacts positively with students, professional associates, and patrons of the school district.
• Adjusts to varied situations, demands, and new instructional concepts.
• Fulfills job-related non-teaching duties.
PATIENT CARE COORDINATOR
1995-1999
CHILDRENS HOSPITAL AND MEDICAL CENTER
Seattle, WA
Seattle Children's Hospital serves as the primary pediatric referral center for the largest geographic area of
any children's hospital in America. Their programs are ranked among the nation's best by U.S. News &
World Report magazine. They provide family-centered care, conduct leading-edge pediatric research and
serve as an advocate for children’s health. The Patient Care Coordinator duties include:
• Ensure patients understand every aspect of their care while also working with administration to create
policies and make decisions that are in the best interest of the patients.
• Developing and coordinating patient care programs, managing and preparing public relations
information, and handling patient case management.
• The patient coordinator deals directly with patients and health care providers.
• Maintains patient information such as medical history, results of tests and examinations and patient
symptoms.
• Knowledge of medical software and devices.
• Knowledge of computers and the ability to gather and analyze data with attention to detail.
• Managing human resource tasks, as well as managing patient care case loads.
ADDITIONAL EXPERIENCE
• Shop n’ Save Thrifty Store, Seattle, WA
o Duties included: Point of contact sales for customers.
o Responsible for customer service in the store and over the telephone.
o Fulfilling customer requests and handling money and payments to outside vendors.
o Taking care of employees’ needs.
EDUCATION
BACHELORS OF SCIENCE IN HUMAN SERVICES
2013
UNIVERSITY OF PHOENIX
Tacoma, WA
ASSOCIATES DEGREE IN APPLIED SCIENCE
1994
SAINT LOUIS COMMUNITY COLLEGE OF FOREST PARK St.
Louis, MO Specialization: Criminal Justice
~Solid References Available~
Contact this candidate