Customer Service Manager

**** ******** ** ***** 786-***-****

Apt **** Mobile 2 : 781-***-****

Parkland, FL 33067 *************@*******.***

JULIO AMAYA

Objective To attain a position would be pleasant working environment that will

allow me to contribute my talent and experience and expand my

knowledge base and allow me to become an asset to the company and

allow me to grow as individual that would take me to the next level in life.

Education 2002-2006 Miami Lakes Educacional Center Miami Lakes, FL

DRAFTING TECHNOLOGY- High School Diploma

As a student in the Drafting technology, I was taught many things such

as project management, team work, work under pressure circumstances,

I gained many skills both educational and communicating with people.

Work experience

F.E. Distributors

Account Manager - Ecommerce

Coconut creek, Fl 33073

• Daily monitor status of incoming and outgoing orders.

• Resolve Order issues. Manage E-Commerce site, EBay Store,

Amazon, Google Checkout, Channel Advisor, Buy.com,

shop.com

• QuickBooks Expert.

• Study market products & Competition

• FedEx, USPS, UPS software Expert.

• Manage Inventory.

• Ship orders

• Pack Orders

• Delivered Packages at The post Office

• Received Orders

• Microsoft office experience.

• Manage 2 Million dollar Inventory.

November 2012 – Present Day

Image Pro International

Account Manager - Ecommerce

Miami, FL

January-October 2012

• Daily monitor status of orders with Customers.

• Resolve Order issues.

• Manage E-Commerce, EBay Store, Amazon, Google Checkout,

and Walk in Customers

• Increase Online store Revenue within a 3 month period.

• Increases sales by 200%+ from 14K to 47k a month.

• Accomplished Top rated & Power seller

• FedEx, USPS, UPS software Expert.

• QuickBooks Expert.

• Google analytics

• Google search Engine.

• Study market products & Competition

Proveeduria Tiuna North America

Medley, fl – sales

In my current position as a sales representative, I take the initiative in

the following.

• Effective, professional, engaging communication skills.

• Strong negotiation Skills.

• Skill in organize resources and establishing priorities

• Ability to earn vendors trust.

• Ability to expand, plan and implement short and long range

goals

• Ability to foster a cooperative working environment

• Ability to prepare requests for quotes and proposals

• Strong command of English language, bi-lingual (Spanish).

• Experience using MS Office (Outlook, Excel, Power Point, and

Word) software.

• Managing vendor relationships.

• Issuing Purchase Orders.

• Daily monitor status of orders with vendors to assure schedule

and product compliance are met.

• Resolve issues with vendors.

• Research market and prepare reports regarding market

conditions and merchandise cost.

• Research market and bring new Vendors and products to our

company's portfolio.

• Coordinate with Operations and Logistics and keep updated

status of orders.

JULY 2009 – MAY 2011

Proveeduria Tiuna online store.

Medley, fl – V.P

In my current position as V.P, I take the initiative in the following.

• Creating an eBay store with nearly 5,000 feedbacks and a

98.7% in ratings.

• Answering multiple phone lines

• Answering all difficult questions and inquiries

• Always providing great customer service

• Bank deposits.

• Package and deliver merchandise at the post office.

• Finding new products.

• Management

• Finding new ways to grow the company.

• Opening stores in the following sites, buy.com, amazon,

pricegrabber.com and launching company website and

increasing sales online to 70k on monthly bases.

• Online shopper’s website with ratings of 94.5%, 99.4% and

100% feedback.

Chevron, Miami, FL

Assistant manager

• Completing weekly orders

• Training new employees

• Daily maintenance of store

• Always providing great customer service

• Assistant manager.

• Place orders with vendors

January 2006 – February 2008

TARGET, Pembroke pines, FL

Electronic specialist – Team leader

In my current position as an electronic specialist, I take the initiative in

any areas of the store.

• Answering multiple phone lines

• Training new employees

• Answering all difficult questions and inquiries

• Making and sorting labels.

• Daily maintenance of my department

• Always providing great customer service

• Team leader

• Unload trucks.

October 2003- January 2006

Languages Fluent in both English and Spanish, read Portuguese.

Strong backdrop in all Microsoft Office and Quick Book

Skills

References Available Upon Request.

Contact this candidate