LOUIS R. CAGNASSOLA JR.
** **** ********** **** ******, New Jersey 07731 ******@*****.*** 732-***-****
INFORMATION SYSTEMS AND TECHNOLOGY MANAGEMENT ● NETWORK ENGINEER
MCSE ● MCP ● CCNA ● CNE● AVAYA
PROJECT MANAGEMENT NETWORK DESIGN MULTI-OS ENVIRONMENT LEADERSHIP
Accomplished manager/engineer of IT/IS systems and projects along with voice and data networks with
more than twenty years of key experience. Well versed in the successful development and management
of business critical information systems, telecommunications networks, and peripheral components.
Possess first-rate communication skills to collaborate on all business levels while effectively directing
systems, processes, operating procedures and documentation. Highly personable and self-motivated
professional with the versatility to work among diverse groups whilst handling complex problems
effectively. Honest, reliable, hard-working self-starter that thrives in fast paced environments. Hands-on
team player that welcomes challenges and can easily multi-task while projecting a get things done
attitude.
QUALIFICATION HIGHLIGHTS
• CISCO ROUTERS AND SWITCHES WIRELESS MICROSOFT / LINUX SERVERS
• MS EXCHANGE/E-MAIL SERVERS VMWARE ACTIVE DIRECTORY/DNS
• LAN/WAN CONNECTIVITY SECURITY/VPN VOIP / AVAYA
PROFESSIONAL EXPERIENCE
Lincoln Technical Institute, Edison, New Jersey 2013 – Present
Instructor, CNST (Computer & Network Support Technician) Program
• Responsible for providing quality delivery of assigned courses using the appropriate methods,
including teaching, tutoring and lecturing.
• Evaluate and assist in the resolution of student issues and problems by taking the appropriate
action to the satisfaction of the student and in compliance with all policies.
• Lead and manage students and direct learning activities in the classroom, laboratory and shop.
• Motivate students by demonstrating professionalism, enthusiasm, and sensitivity for their
concerns.
• Actively involve students in classroom discussions and activities while identifying different student
learning styles and adjusting accordingly.
Hunter Technologies, Wall, New Jersey 2011 – Present
Director of Technology
• Responsible for all aspects of technical projects from design to conception. Manage and maintain
client projects at all levels. In addition to projects responsible for design, build and management
national client accounts.
• Manage data center in Wall office and assure that all hosted equipment is fully functional.
• Connect client sites using MPLS and VPN to assure connectivity for Avaya phone systems.
Data Network Solutions, Tinton Falls, New Jersey 1999 – 2011
Senior Systems Manager/Network Engineer
• Responsible for all aspects of technical projects from design to conception. Manage and maintain
client projects at all levels. In addition to projects responsible for design, build and management
of three data centers throughout New Jersey and New York.
• Utilize Windows 2008 Server Hyper-V to create virtualized infrastructure both in-house and for
clients. Test 3CX hosted VoIP application on virtual servers for production output.
• Extensive experience with Dell, IBM, and HP servers (Windows/Linux/Unix), Dell and HP pc's,
Cisco Routers, SIP Trunking with Cisco Call Manager, BGP, OSPF, EIGRP, SNMP VLAN’s,
802.1x, Spanning Tree, VPN's, Windows Server NT/2000/2003/2008, Hyper V, Exchange
2003/2007/2010, firewalls, e-mail, web servers, switches, backup, TCP/IP, DNS, DHCP, FTP,
and related IT hardware, software and telecommunications.
• Supervise numerous client sites and manage multiple employees for numerous years. Design,
configure and install Cisco OC3, ATM, DS3, T1 Point-to-Point, Verizon Transparent LAN Service
(TLS) and Wireless LAN/WAN’s for multiple school districts along with private clients.
• Build VoIP infrastructure and deploy hosted VoIP solution on Broadsoft Softswitch platform.
Manage various client phone systems and transition with the company to CLEC status. Manage
employees in multiple large Windows/Exchange/Linux infrastructure placements.
• Technical and hands-on knowledge of a vast array of software and hardware from Microsoft,
Cisco, HP, Dell, Adtran, Carrier Access, Broadsoft, Trixbox, 3CX, Trixbox, Bicom, Symantec,
Intuit, etc.
• Solid experience in dealing with multiple carriers and vendors to assure project completion,
problem troubleshooting and equipment or product procurement. These carriers and included
Verizon, AT&T, Paetec, Level 3, Global Crossing, XO Communications, Avaya, Nortel, Techdata,
etc.
Key Contributions:
VoIP AND WAN- Ocean County Board of Social Services- Connect three sites Toms River,
Lakewood, and Manahawkin with MPLS cloud and integrate VolP.
HOSTED APPLICATION- NJ Transit- Research, design and build hosted Fax application for 1500
workers at NJ Transit. Research Xmedius boardless T-38 fax server and procure required
hardware. Work with Canadian based software company for install before delivery to hosted data
center. Install HP server and software to data center and bring system on-line.
VoIP HOSTED- Design, test and implement Bicom hosted softswitch VoIP solution. Utilize Cisco
7206 Voice gateway and PRI trunks. Test with Cisco Call Manager 7.x, 3cx, Trixbox and
Switchbox. Bicom is multi-tenant softswitch that we have connected over 4000 users utilizing SIP
phones and Adtrans to existing client PBX. Bicom is running in cluster mode with both HP and Dell
hardware.
ACTIVE DIRECTORY/EXCHANGE 2010- Elizabeth Public Library- Design and build and install
infrastructure to replace Windows 2000/2003 muti-site domain. Install new Dell servers and move
domain to Windows 2008 server. Virtualized application servers on new Windows 2008
infrastructure. Install Exchange 2010 and move mailboxes from Exchange 2003. Setup backup
and disaster recovery plan.
VoIP CALLMANAGER- Essex County Correctional Facility- Work with partner to upgrade
existing Call Manager to latest version (7.0) while removing PRI’s and installing replacement SIP
trunks. Install new 20MB Transparent LAN service to deliver internet and SIP trunks. Assure QOS
is provisioned on SIP trunk by implementing separate VLAN for voice traffic. Install and configure
new Cisco 3800 series routers and 6500 series switches for network voice and data connectivity.
WAN/LAN/VPN- Essex County- Consolidate and upgrade internet bandwidth from single T1 to
10MB Ethernet TLS circuit. Install new Cisco switches and create VLAN’s that separated
Administration, Prosecutor, and Sherriff. Install new firewalls as required and assure that all users
are accessing internet through single egress. Install T1’s at four remote sites and configure firewall
with VPN’s for data backup and disaster recovery project.
MPLS- Irvington Township- Design, implement and manage township wide MPLS infrastructure
utilizing Cisco 2811 routers pulling back to a core Cisco 7206 router. The main site had
connectivity via 10MB Transparent LAN service and five remotes site connected to the MPLS
cloud via dual T1’s.
WINDOWS/EXCHANGE 2003- Edison Township- Design, implement and manage all aspects
Township wide WAN and data LAN utilizing Dell switches, Sonicwall VPN’s, two separate
Windows 2003 Active Directory’s and two Exchange 2003 servers with spam and virus filtering.
Convert T1 lines to cable for remote sites. Assure that operation did not have any impact on
production network.
WINDOWS- City of Paterson- Work with Avaya on IP design of eighteen sites connected with
fiber. Design and install Active directory and all Windows 2003 Servers. Manage 1500+ desktop
implementation.
VPN- Atlantic City Housing Authority- Install new Cisco 3845 router for Internet and VPN, install
Cisco PIX ASA at six remote sites for VPN access replacing slow ISDN with high speed cable.
IT MANAGEMENT- Bernards Township School District- Manage district wide LAN/WAN
encompassing eight schools and 3,000 students. Supervise eight contract employees and assure
that all Novell and Windows servers, along with all routers and switches 99.9% uptime. Diagram
and document network while performing budget analysis and updating network technology plan.
Design, build and manage three data centers within New York and New Jersey. Install Cisco 7206
and 7507 Routers utilizing OC3, DS3, T1, and GIGE interfaces. Install all Windows
2000/2003/2008 and Linux Web/FTP/DNS servers, Failover Cisco PIX firewalls, and monitoring
servers to complete facility. Utilize Cisco BGP to create redundant paths between data centers for
internet reliability.
Manage partition on Broadsoft VoIP Softswitch and design, implement and manage government
and private client installation utilizing Cisco and Polycom phones. Install Adtran TDM, Adit and
Carrier Access gateways to utilize VoIP while maintaining the customer’s current legacy PBX.
Create numerous network design documents, diagrams, ROI case studies, project charters,
budgets, schedules, and various other technical documents for clients as well as in house. Utilize
Microsoft Visio to create network diagrams. Manage employees, budgets, procurement and
assure that IT and network operations conform to 99.999 SLA.
Entex Information Services, Edison, New Jersey 1997 – 1999
Network Engineer
Contract position maintaining mixed Windows and Novell LAN and WAN for Schering-Plough
Corporation. Travel throughout five sites within New Jersey performing server management, repair and
network administration. Work on Cisco routers and switches along with Compaq, Dell, and IBM servers.
Assist with server, network and application upgrades Responsible for monitoring all WAN and LAN
connections and alerting management when links were down. Took a lead role in managing migration
from Novell to Windows 2000 and Active Directory.
Calling Card Marketing, Carteret, New Jersey 1991 – 1997
LAN / WAN / Computer Technician
Design, build, and manage network LAN and WAN with Novell 4.11, Windows NT / 2000 and UNIX
servers, Hewlett Packard, and Printronix printers and upwards of a mix of 1500 laptop and desktop
computers. Manage all software, including databases that facilitated business operations. Install all wiring
and switches and work with vendors on the purchasing of network equipment. Install and mange Compaq
and IBM servers along with managing remote connectivity using Lucent Pipeline 50 ISDN Routers and
leased lines.
EDUCATION AND CREDENTIALS
Bachelor of Science Degree in Technical Management, Summa Cum Laude (4.0 GPA)
DEVRY UNIVERSITY – North Brunswick, New Jersey
Professional Training and Certifications
MCSE – Microsoft Certified Systems Engineer
CCNA – Cisco Certified Network Associate
CNE – Certified Novell Engineer
3CX – 3CX Certified Professional
A+ – Certified Computer Technician