Customer Service Manager
Resume:
Shelly Lewis
Murfreesboro, TN 37129
Salary requirement of $850 per week
******.*******@*******.***
Objective
I have extensive customer service skills and am willing to set and achieve new goals. I thrive on success, which to me means setting goals on a daily basis and achieving those goals. My objective is to obtain a permanent position with a reputable company that can offer a gratifying work environment as well as financial growth.
Experience
Present- Carother’s Auto Repair
AR/AP/Fleet Manager
Responsible for managing all our Fleet customers. Making sure they are properly billed, happy with the service, overseeing needed repairs to their vehicles.
Reconcile statements and make sure payment is made on time.
Prepare statements in Quickbooks, post payments, send out statements.
2011- 2013 Vogely & Todd Collision Center
Estimator
* Lead estimator for all insurance companies, wrote supplements and final bills. I order parts, and oversee 12 shop techs and work closely with each of them.
* Keep in touch with all my customers to ensure complete customer satisfaction.
* I handle our direct repair accounts which include, Farm Bureau, State Auto, State Farm, Westfield, and Metlife.
* I work as a liaison between the customer and insurance company and handle all my AR.
2007 - 2011 Manheim Transport Solution
Transportation Coordinator
* Arrange transportation of clients vehicles, repossessions and lease turn ins, from dealerships or recovery agents to auctions worldwide.
* Handle all transportation of Heavy Duty trucks to auction which require special arrangements.
* Ensure all transporters are in compliance with Manheim's company policies.
* Handle GMAC, Hertz, and Mercedes-Benz accounts.
2004 - 2006 Pogue's Body Shop
Office Manager
* Wrote insurance estimates and supplements on damaged vehicles as well as total loss reports.
* Collections, Accounts Payable, Payroll, and deposits.
* Rental car reservations and company advertising.
* Handled any customer complaints and vendor issues.
2002 - 2004 Alexander Toyota Body Shop
Estimator
* Wrote Direct Repair estimates and supplements as well as ordered parts.
* Wrote Total Loss reports for State Farm and Farm Bureau.
* Handled billing of sublet work.
* Insurance and customer relations contact from the start to finish of the repair process.
2000 - 2002 Arcadia Financial Services
Underwriter/Funder
Entered new loan packets into the system.
Contacted dealership for any missing docs.
Verified customer information that was given to the dealership.
Entered any extended warranty that was purchased as well as Gap
1998-2000 Neil-Sandler Toyota
Body Shop Administrative Assistant
* Greeted customers and gathered personal and vehicle info.
Opened and closed Repair Orders.
Arranged for rental and loaner cars.
* Handled collections for supplemental work during repairs.
Education
1995 - Shelbyville Central High School
Marketing 1-4
Summary of Qualifications
I have been a part of the automotive industry for Fifteen years. I have earned various titles and been trained in ADP, Reynolds & Reynolds, Pathways, AS-400, CCC One, CCC Management, Shop Man, Mitchell, Quickbooks, and several programs on Microsoft Office. I am a team player, learn quickly,extremely reliable, and have the ability to multitask in a fast-paced environment. I was awarded a Certificate of Achievement for Reaching Stellar Service, Excel 1-4, Outlook Advanced, and Reaching Beyond Leadership.
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