Manager Customer Service
Resume:
William Preston
Louisville KY. 40243
abynf4@r.postjobfree.com
I am currently seeking a management level position that will utilize my
strong leadership, organization and team building skills and experience to
drive continuous improvement.
Problem Solver Continuous improvement
Time management/organization TS/QS
Employee development Budgeting/P&L
Professional Experience
Plant Superintendent, July 2011- May 2013
FICOSA-Shelbyville KY
I joined FICOSA in July 2011 a manufacturer of automotive mirrors. I lead
my team in four successful new product launches for Toyota Camry, Sienna,
Venza, and Avalon.
Selected Contributions:
> Successful Launch Toyota Camry in September 2011 (3600 mirrors a
day)
> Successful Launch of Toyota Sienna in January 2012 (1200 mirrors a
day)
> Successful Launch of Toyota Avalon in March 2012 (300 mirrors a
day)
> Successful Launch of Toyota Venza in May 2012 (560 mirrors a day)
> Implemented Kan Ban on Toyota Camry line.
> Trained my supervisors and team leaders in the Toyota production
system.
> Improved OEE from 69% in July 2012 to 91%
> Reduced Manpower from 109 direct labor employees in July 2012 to 92
direct labor employees in May 2013
> Reduced customer PPM from 2548 PPM to 130 PPM
> 99.5% on time delivery performance
Manufacturing Manager, March 2010-June-2011
Lighthouse Home Products-Berea KY
During my 14 months with Lighthouse I was able to lead the production team
to a successful launch of 125 new products. I lead a crew of 3 supervisors,
1 continuous improvement engineer and 75 hourly team members. Reason for
leaving Company closed.
Selected Contributions:
> Reduced scrap by 25% and increased productivity by 35%
> Introduced company continuous improvement program
> Conducted weekly safety and housekeeping audits to improve safety
record
> Successfully completed an efficiency gain of 20% by goal setting and
process improvements
> Served as chair of daily cross functional production meeting.
> Led several launch meetings for new jar design
Operations Manager, January 2009-December 2009
M&S Machining-Lexington KY
I was responsible for all phases of the 5 axis machining and sheet metal
forming company that supplied L-3 communications' product for the military.
Reason for leaving Layoff
Selected Contributions:
> Brought company from restricted delivery status with customers to
preferred supplier status.
> Facilitated AS9100 certification within 5 months of joining the
company.
> Lead team to complete a rush order for air shipment on 50 caliber ammo
racks. M&S was given a 12 week deadline and we were able to complete
task in 8 weeks.
> Accomplish company goals by adding structure and leading by example.
> I lead a team to implement shoptech an erp system for shop floor
control.
Production Manager, September 2006-August 2008
Hella Lighting York SC
I was responsible for production, production engineering, and equipment
engineering of a 200 employee 3 shift assembly dept. Reason for leaving
plant closed.
Selected Contributions:
> Scrap reduction by 50% after implementation of daily QRQC meeting and
operator training.
> Overtime reduction (39%) manpower reduction (10%) by accountability of
daily goals and process improvement.
> Improved departmental organization and cleanliness by driving
ownership.
> Lead the production team to successfully obtain TS16949 certification.
> Increased daily production on freightliner headlamp assembly line from
750 lamps per day 7 days per week to 1200 lamps daily 5 days per week
and clear out a 12000 lamp backlog.
Production Manager May 2004-August 2006
SL Alexander AL
I was in charge of injection molding, vacuum metalizing, paint and assembly
departments. I was able to lead my teams to a successful new plant start
up. Reason for leaving recruited to Hella.
Selected Contributions:
> Employee training and development of team leaders.
> I was able to lead my team through the plant start up and have 100% on
time delivery
> I lead my team to reduce ppm from 180000 to 48000 by driving standard
work and process adherence
Owner, October 2001-May 2004
Preston's Power Equipment Centralia IL
I was a small business owner of a lawn and garden store that sold Toro, and
Sthil products and provided a full service repair shop. I had to close the
business due to 3 plant shutdowns in the area.
Selected Contributions:
> I established accounts with Toro and Sthil.
> I established 23 lawn care accounts.
> I was able to establish a trusting business through honesty and good
customer service.
> I acquired Wal-Mart warranty work.
> I received a top sales award for new dealer from Toro
General Forman, August 1988-October 2001
North American Lighting Salem/Flora IL
I started as production supervisor for 2nd shift at North American Lighting
in the Salem plant. After a few short months I was selected to go to Japan
for 30 days for Toyota Production System Training for future leaders of
NAL.
Selected Contributions:
> 1988-1991 production supervisors for paint department. I led my team
to have the highest productivity and the lowest scrap at NAL.
> 1991-1997 promoted to general foreman 2nd shift assembly. I was in
charge of 10 production supervisors and 250 hourly employees. I was
able to lead my teams through 40 successful new model launches and
lowering scrap from 2.4% to 1.3%. while also increasing efficiency
from 85% to 93%. NAL sales growth from 1991-1997 was 180 million. I
was responsible for creating departmental budgets and P/L for my area.
> 1997-2001 general foremen over injection molding, paint and vacuum
metalizing. My team consisted of 10 production supervisors and 150
hourly team members. I led a team to develop a new paint process that
reduced scrap by 25%. During my 4 years sales increased 8% and I was
able to reduce manpower by 5% and increase efficiency by 25%
Training
> Koitio Japan (30 days ) Lean Manufacturing/Toyota Production System
> Dagu Korea (15) days SL Production System
> Kepner Tregoe Managing Involvement
> Kepner Tregoe Project Management
> Kepner Tregoe Analytical Troubleshooting
> TS/QS
> 20 Tools of Process Control
> Toyota problem solving 1&2
> Kronos Timekeeper system
> APQP
> Zenger Miller Frontline Leadership
> Material Resource Planning
> Fitting the Tasks to the Man ergonomics, Hazardous Material
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