Customer Service Administrative Assistant
Resume:
********@*****.***
Austin, TX
Michelle Brown
Objective To utilize my experience, skills and talents to facilitate the success and
growth of my team, organization and myself.
Overview/Highlights Twenty years experience in a variety of customer service, coordination
and communication roles within an international relief and media
organization. Functioned in such diverse roles as call center operator,
receptionist and switchboard operator, clerical support personnel, with
the majority of my years serving as administrative assistant to a vice
president. Duties fulfilled include managing multiple calendars using
Outlook and other calendar software, arrange travel, create purchase
orders and check requests, reconcile expense reports, answer and
direct incoming calls through multiline phone system, create and
respond to communication via email and more traditional communication
avenues, support executive and senior staff in creating and
implementing processes to streamline production, work with department
personnel regarding all HR issues, and function as office manager for
department with 40 staff members.
Instrumental in implementing and growing online presence through
social media outlets such as Facebook and Twitter; growing and
maintaining subscriber interest through broadening topics and
increasing variety of authors of weekly email.
Demonstrated ability to multitask, take initiative and follow projects
through to completion. Experience using traditional office equipment –
multiline phone system, computers, printers, scanners, fax machines,
etc. Proficient with Microsoft Office products, particularly Outlook and
W ord.
Experience Tutors with Computers/Read and Succeed, LLC
Austin, TX
Recruiting Coordinator (8/2011 – 4/2013)
Maintains applicant tracking system by posting, monitoring, and
closing job requisitions, and ensuring that proper approval is
documented for each open position.
Under the direction of the Recruiting Manager, manages and
supports the successful operation of the recruiting function
including continuous improvement of company process and
tools.
Ensures successful completion of process and hiring efforts
designed and delivered by Recruiting Manager.
Supports Recruiters in the generation and sourcing of
candidates by suggesting alternate advertising methods, getting
them approved by the Department Leader, and placing ads.
Responsible for on-boarding process for all Corporate (Read
and Succeed) new hires
Prepares reports and presentations outlining Recruitment
efforts.
Assists with development and execution of training for recruiting
staff and field management responsible for the recruiting
process.
Manages Grassroots recruiting campaign by ordering and
coordinating shipment of Grassroots Recruiting Materials,
ensuring lead sheets are submitted in a timely manner, entered
into the applicant tracking system and updated on the
Grassroots metrics google doc.
Process and update employee background checks using
TXDPS Fact Clearinghouse and outside research services.
Responsible for assisting Recruiting Manager in finding ways to
build our employer brand via social media and other creative
resources.
Responsible for ordering employee badges and delivering to the
field.
And any other duties as assigned.
LIFE Outreach International Euless, TX
Administrative Assistant to VP of Media, Media Department (9/2000 –
1/2011)
Assist Vice President of Media/Executive Producer with
communication, scheduling, travel, field questions from producers,
associate producers, other departments
Assist Senior Coordinator of Creative Media by scheduling, writing,
researching, ghostwriting and editing weekly devotional emails
Collaborate with Senior Coordinator of Creative Media on all
aspects of social media content
Coordinate with social media team on weekly strategy for all
aspects of social media; provide content for social media outlets
Monitor activity on social media outlets
Coordinate with senior producers, syndication department, traffic
department, marketing company, to facilitate smooth flow of
information to all networks stations, nationally and internationally,
regarding the air schedule for the Life Today with James Robison
television program
Work with Customer Service and Communications departments to
facilitate good customer service to television program viewers and
respondents
Coordinate with Department Secretary regarding personnel issues,
purchasing of items for department
Create purchase orders and check requests, assist with expense
reports as needed.
Coordinate with production staff in scheduling and booking voice
and makeup artists for program taping, product taping, audio taping,
etc.
Secretarial Production Assistant, Media Department (8/1995 – 9/2000)
Assist Program Producers with correspondence, pre-interviews of
guests, transcription of taped interviews, logging overseas footage.
Serve as backup to Administrative Assistant and Department
Secretary, fulfilling their duties in their absence.
Assist Program Producers and Associate Producers in any way
needed
Prepare program folders, create necessary forms, filing of program
folders as needed to facilitate workflow throughout department.
Distribute correspondence
Order, set up and clean up all pre-taping guest dinners
Receptionist, Operations Department (3/1994 – 8/1995)
Greet all guests to organization, answer calls to switchboard
Operator, Communications Department (5/1990 – 3/1995)
Answer calls to busy call center; outbound calling to donor base
University of Texas at Arlington Arlington, TX
B.A. Sociology.
Education
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