Customer Service Sales
Resume:
Karysha Reid
Chapel Hill, NC 27516
Cell: 919-***-****
********@*****.***
To the hiring leaders:
I greatly appreciate your time and consideration in reviewing my application. I am seeking an opportunity to
begin a long term career in tune with my passion to serve and influence the lives of others. I will hold my
Bachelor’s Degree in Public Health Education as of August 9, 2013. The field experience that I have been
exposed to showed me fulfillment that can be found by serving in healthcare. I would value an opportunity to
join your team of healthcare professionals.
I am very detail oriented and methodical in task execution. I take pride in accuracy and having an active role in
process improvements, where appropriate. My foundation in customer service has allowed me to refine the art of
communication. Working closely with people, in face-to-face as well as call center interactions, I have had the
privilege to learn various ways to connect with people on a personal level while maintaining focus on business
policies and procedures.
I have held my North Carolina State Phlebotomy Technician certification for over a year and I recently earned
my national recognized certification, issued by the National Healthcare Association and accredited by the
NCCA. While I continue to expand my career in healthcare, I would feel honored to do so within your
organization.
Sincerely,
Karysha J. Reid
Karysha Reid
1819 Purefoy Drive, Chapel Hill, NC 27516 ~ 919-***-****
A strong candidate with a firm understanding that the well being of any company’s brand has a direct correlation
with individual as well as collective performance & success…
Currently working at the University of North Carolina Survey Research Laboratory as an Interviewer
Education
Bachelor of Science in Public Health Education
The University of North Carolina at Greensboro, Graduating August 2013
Phlebotomy Technician March 2012/March 2013
Sales, Service, & Support
Experience
Certifications & Skills
Personnel Processing
Instructor & Training
Experience
Leadership & Management
Experience
Work at home
Karysha Reid
1819 Purefoy Drive, Chapel Hill, NC 27516 ~ 919-***-****
Customer Service Representative October 2006 October 2007
Work History
Managed high call volumes in an inbound call center
Fidelity Investments, Cary, NC Town of Chapel Hill, Chapel Hill, NC
Benefits Specialist: 401k & Information Desk Attendant November 2002 August 2005
Health and welfare August 2012
May2013 Providing Investment The United States Postal Service, Greensboro, NC
education and benefits guidance Human Resource Associate September 2011 December 2011
Blue Lion Marketing Firm, Maintaining incoming mail records and statistical forecasts
Greensboro, NC Creating up to126 daily work assignments for a team of 9 processors
Account Manager (Outdoor Data entry and MS Excel spreadsheet configurations
Sales) April 2012 May 2012
American Express Card The Town of Chapel Hill, Chapel Hill, NC
Company, Greensboro, NC Aqua Aerobics Instructor October 2010 September 2011
Client Management Business Swimming Instructor January 2003 September 2011
Sales Specialist & Interactive
Web The Town of Chapel Hill, Chapel Hill, NC
Support December 2008 August Pool Manager June 2004 September 2011
2009 Supervising and scheduling approximately 25 employees
Analyzed Small Business Designing, planning, & implementing appropriate swim lesson programs for
accounts in order to offer client community camps
focused sales options while
addressing client’s initial purpose L.D.R. Remodeling Inc., Chapel Hill, NC
for calling Administrative Assistant July 2001 August 2010
Trained in de escalation, call Activenetwork.com
control & total talk time WAH Reservation Agent January 2012 March 2012
management online navigation assistance & national camping reservation requests
High Value Solution Specialist
October 2007 December 2008 Proficiency in Microsoft Office Applications; 40 WPM
Contact this candidate