Customer Service Accounts Payable

Jessitine Smith

*** *********** ****** ? Lackawanna, NY 14218 ? 716-***-**** ?

***********@*****.***

Accounting Coordinator

An organized, highly motivated problem solver with 25+ years of

professional experience in accounting, human resources, and customer

service. Strong mathematical aptitudes with an eye for detail and

discrepancies. Excellent communicator and able to collaborate with staff

to resolve variances and streamline processes for cost saving

opportunities. Proficient in MS Office Suite: Word, Excel, Access,

PowerPoint, Outlook 2003-2010, ADP, EZ-Labor, Pay Expert, and Paychex.

Education

Bachelor of Arts in Communication, Minor in Accounting: Canisius College,

Buffalo, New York

Certificate in Computer Crime Investigation

Medaille College, Buffalo, New York.

Professional Experience

Accounts Payable: Select One Search, Buffalo, New York (5/17/2013 -

6/08/2013)

Scanning documents, data entry, auditing monthly statements, retrieving

and distributing mail, and coordinating W-9's for employees and vendors.

Customer Service Representative: Small Business Administration, Disaster

Loan Customer Service,Buffalo, New York (11/2012 - 01/2013)(02/2013-

04/2013)

Answering calls from individuals who need assistance in applying for low

interest, long term loans. Providing necessary information, support and

communication while minimizing confusion to ensure a positive experience

during their time of greatest need. Coordinating with the government

partners to provide the most accurate and complete information available.

Consumer Relations Agent: Fisher-Price, East Aurora, New York (10/2010 -

01/2011) (2/2012 - 6/2012)

Responded to consumer calls, live chats, e-mails and social media received

to provide excellent customer service and current product knowledge within

the guidelines of service policies.

Accounts Payable Clerk: Superior Financial Talent, Buffalo, New York (2011-

2012)

Assumed responsibility for the full cycle accounts payable process in

temporary contract positions filling in for absent, vacationing or unfilled

A/P roles for a variety of companies.

Staff Accountant/Payroll Professional: Accountemps, Buffalo, New York

(2011)

Provided financial and administrative support in order to ensure efficient

and accurate financial and administrative operations.

Bookkeeper/Acquisitions: Medaille College, Buffalo, New York (2005-2009)

Coordinated Library Acquisitions using the library's proprietary

bookkeeping and manual systems; assisted with the migration of data from a

propriety system to Millennium; and monitored proper controls and systems

to manage effective inventory levels.

Payroll Coordinator/Benefits: Medaille College, Buffalo, New York (1998-

2005)

Served 50+ departments, serving faculty, staff, students and hourly

employees to coordinate employee benefits including AFLAC, Blue Cross Blue

Shield, Independent Health, and Flex Spending accounts involving

enrollments, changes, and terminations. Managed software transitions and

new payroll schedules.

Accounts Payable Coordinator: Medaille College, Buffalo, New York (1983-

1998)

Used in-depth knowledge of the application of data processing techniques to

accounting systems to make sure that the College's employees and its

contractors were paid accurately and on time. Handled data entry and

general ledger work as well as bookkeeping and general clerical tasks.

Community Involvement

Notary Public (2000-present); President, Lackawanna Youth Board (2010-

present); Vice President, Lackawanna Youth Board (2002, 2008, 2009);

Trustee, Ephesus Ministries (2006-present); Volunteer, Sister to Sister

Summit (2007, 2009); & Volunteer, United Way Clean Up Day (2000-2005).

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