Quality Assurance Management

ANTHONY C. NEWLIN, MBA

**** ********* *******, ****, ******* 33558 813-***-**** ********@*****.***

EXECUTIVE TECHNOLOGY MANAGEMENT

Seasoned and highly accomplished technology management professional with international experience leading

high growth technology consulting practice, technology operations and cross-functional technology groups.

Extensive experience with challenging environments that have included: leading edge business models and

technologies, global and large cross-functional technology groups, business merger and acquisition, rapid

expansion and technology automation. Constant success guiding large teams in the launch of innovative

technical and business solutions, driving record-setting revenues and cost reductions.

• Business focused leader with extensive experience creating technology strategies and solutions

• Strong communicator experienced in requirements gathering, needs assessment, and process efficiency

• Skilled project/program manager and negotiator with International technology operations experience

• Leader with an appetite for continuous improvement and immersion in leading edge technology solutions

•Technology Management •Program/Project Management • Business/Technology Solutions & Strategy

•Virtualization & Cloud Services •SaaS & IaaS •Mobile Solutions •Technology Architecture & Integration

•Datacenter Operations •Application Development •Quality Assurance •Risk Management

•Budget Management •Vendor Negotiations •Turnaround Management • IT & Business Process Management

•Change Management •Automation • ERP Systems • Lean Management

•Information Security Governance •Agile •SDLC •ITIL •Six Sigma •PCI •HIPAA •SOX

TECHNICAL SKILLS

Software: VMware, Citrix (XenDesktop, XenServer, XenApp), Hyper-V, CA.,Oracle Suite (Accounting and ERP

modules), SAP, Goldmine, Lotus Notes, MS Office Suite, QuickBooks, Act, Right Fax, Veritas backup, Track-it,

Alert, Remedy, Crystal Reports, Symantec, McAfee, Norton, Trend Micro, Camtasia Studio, SharePoint,

AppSense, Microsoft CRM, IIS, Acronis, Java, Microsoft Project, Practice Works, Time Matters, Client Profiles,

Visio, SQL, PeopleSoft, Cognos, Exchange, Lync, SCCM, SCOM, MDT, iSynergy, AppSense, vCOPS, .NET

Operating Systems: NT 4.0, Windows 2000, 2008, XP, Win7, AS400, Linux, UNIX

Hardware: Dell, IBM, HP, UCS, EMC, NetApp. Cisco, Netgear, Riverbed, Mobile devices, V-Block, Netscaler

PROFESSIONAL EXPERIENCE

RAYMOND JAMES FINANCIAL, St. Petersburg, Florida 2011 to 2013

Securities brokerage, Investment banking and Advisory services in North America and Europe

Manager of Virtualization Solutions and OS Deployment

Management and development of technology operations including: Citrix Operations (Application, Desktops and

Mobile devices), VMware Operations, Deployment operations and special virtualization technology projects.

Manage capacity, resources, contracts, budget, SLA’s, and OLA’s to ensure alignment with business objectives.

Coordinate resources from development, network, server operations, security, engineering, and storage teams

to expand virtualization strategy to servers, desktops, mobile devices and applications.

• Deployed specialized virtualization solution for the conversion of acquired companies data using V-Block

• Developed secure application access method for Banks & Financial advisers (Branch Offices)

• Took Citrix application and desktop virtualization from POC to over 6200 users in less than 18 months

• Delivered secure applications to iPad and non domain assets (BYOD), scaled for 18,000 plus users

• Produced secure and cost effective virtual desktop solution for offshore contractors

• Moved Server virtualization over the 80 percent barrier and reduced server build times (3000+)

• Eliminated the need for new QA and Development hardware purchases through virtualization

• Integrated self service automation into virtual server and virtual desktop builds

• Expanded Microsoft Deployment Toolkit to server infrastructure to increase build consistency

• Automated workstation build process that reduced completed deployment time by 45%

• Integrated virtualization into the development process reducing application deployment timelines

ANTHONY C. NEWLIN PAGE 2

IDATIX CORPORATION, Clearwater, Florida, 2010 to 2011

Enterprise Content Management and Work Process Automation Software Company

Director of Technology

Create and maintain the technology strategy for the organization and ensure alignment with business objectives.

Oversee internal technology operations, client support, implementation operations, software quality assurance,

business process consultants, change management and development process. Establish and manage budget,

policies, procedures, SLA’s, OLAs and client relationships.

• Migrated on premise exchange email to hosted/cloud based solution

• Transitioned specialized development environment from VMware to Hyper-V

• Implemented new software testing methods, which reduced both release times and post bug defects

• Reduced Data/Telecom cost by 23% by installing VOIP and contract renegotiations

• Restructure and realign support staff to increase efficiency and increase overall client satisfaction

• Virtualized Quality assurance department infrastructure, reducing server count by 30%

INTELITECH COMPUTER SOLUTIONS, Tampa, FL 2003 to 2010

Director of Information Technology/Senior Manager

Chief leadership for consulting operations and technology project/support team (25-35 team members).

Responsibilities for technology strategy and support, client solution creation and implementation, vendor and

client contract negotiations, and proposal development and c-level client presentations. Provide leadership on

technology projects and client solutions for clients in the U.S., Mexico and Europe.

Short list of clients: Allstate Insurance, Raymond James, Insight Inc., Bic Graphics, Transitions Lens Inc, Essilor

of America, Optifacts, YMCA, American Tool and Mold, Carsmetics, United Soccer League, Winters and Yonker

• Virtualization project that reduced physical hardware by 35%, while increasing overall performance

• Supervised several application development projects that increased operational efficiency for the client

• Restructured PC support department successfully increasing support satisfaction from 48% to 98%

• Negotiated and managed a critical $2.8 million contract providing over 20 technology consultants

• Managed nationwide deployment of specialized optical systems, saving 14% of the proposed budget

• Successfully led the integration and merger of systems for acquired business

• Oversaw dozens of successfully system upgrade projects within several different industries

• Created and negotiated overseas outsourcing agreement, saving 35% per year of back office costs

• Championed negotiations with Insight Inc, dramatically increasing geographical support structure

• Effectively oversaw several technology infrastructure merger projects

ESSILOR OF AMERICA, St. Petersburg, Florida, 2001 to 2003

Technical Support Manager

Directed, coordinated and managed helpdesk, desktop, and datacenter technicians ensuring continual support

in network operations, desktop issues, and system uptimes. Evaluated, monitored, and benchmarked

processes to ensure achievement of SLA’s. Reporting to the Director of Information Technology, managed the

trouble ticket system, technical support, and process management.

• Realized a 45% reduction in calls/support incidents while reducing the resolution times by 48+ hours

• Increased customer satisfaction from 54% to 94%, by leveraging improvements in technical support

• Oversaw and managed production system upgrade project (Oracle Accounting and ERP modules)

• Worked and negotiated to successfully transition support services to overseas provider

CANADIAN PACIFIC SHIPS (AMERICANA SHIPS), Tampa, FL 1999 to 2001

Senior Systems Support

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Manage resources, incidents, policies, strategic goal planning, and employee relations. Administrate servers,

backups, and act as team lead for support technicians on 24/7 issues. Directed technology infrastructure, and

optimization of datacenter systems. Consistently ensured company-wide availability of systems through

technical support and disaster recovery programs. Projects Include: Piers Worldwide upgrade (SQL database),

AS400 Client and network upgrades for Branch offices in Mexico, Y2K system upgrades.

• Served as Member of the Technology Change Control Committee.

• Managed Global Database (SQL) upgrade project covering over 100 branch offices around the world

• Assessed / evaluated new technologies to innovate processes and increased product offerings.

• Established and implemented short and long-range organizational goals, objectives, and policies.

• Supported worldwide users; collaborated on projects requiring travel around the world.

ANTHONY C. NEWLIN PAGE 3

EDUCATION

MBA, Masters of Business Administration, University of Florida

BS, Major: Professional Management, Minor: MIS, Nova Southeastern University

CERTIFICATIONS & TRAINING

Project Management Professional- PMP • CISM Certification • Microsoft Certified- MCSE

PMP Certification Training Course • ITIL • Microsoft -Training

PROFESSIONAL AFFILIATIONS / ROLES

• Project Management Institute • Tampa Bay Technology Forum • ISACA Member • VMUG • Toast Masters

• CIO Forum • Citrix virtualization group • Cloud Computing, SaaS & Virtualization • User Experience group

• Polk State College Technology/Virtualization Advisory Committee

Board Member for CDD (Community Development District) (2008)

Management Consultant for HR Directions (1999)

Adjunct Professor at Florida Career College (2009 - 2010).

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