Sales Management

Charles Mitchell, Jr.

*** ******* ******* ****. #***

Alexandria, VA 22304

Home Phone:

Cell Phone: 831-***-****

E-mail: **.*****.********@*****.***

Social Security Number: ***-**-****

Country of Citizenship: United States of America

Veterans' Preference: N/A

Military Spouse Preference: Yes

Contact Current Employer: N/A

Federal Employee: No

Highest Grade Level and Dates: N/A

AVAILABILITY

Job Type: Permanent

Work Schedule: Full Time

Desired Locations: Washington DC, Alexandria, Quantico, Virginia

Vacancy Announcement Number: N/A

Title/Grade: N/A

PROFESSIONAL EXPERIENCE

Sales Representative 11/2012 - current

BELFORT FURNITURE

22250 Shaw Rd.

Dulles, VA. 20166

2012-Current

Sells new home furnishings for the 2012 National Home Furnishings

Association (NHFA) store of the year.

Largest Furniture Retailer (by square ft.) in the DC area.

Graduate Student 09/2008 -07/2012

University of Maryland University College

3501 University Boulevard East.

Adelphi, MD 20783

Attends and graduates with a GPA above 3.7.

Master of Science in Management - Financial Management, 2011, 201 hrs.,

3.75 GPA. Masters of Business Administration, 2012, 135 hrs., 3.72 GPA.

Studies include the following: Financial Statement & Ratio Analysis; Micro

& Macro Economic Analysis; Economic, Financial, Technical Indicators;

Securities Analysis; Basic Programming in Excel VBA; Investment Valuation;

Capital Markets & Long-Term Financing; Financial Analysis & Modeling; Multi-

National Financial Management; Research (Quantitative) Methods for

Managers; and Behavioral Finance

Undergraduate Student 06/2005 -04/2008

University of Phoenix, Columbia, SC Campus

1001 Pinnacle Point Dr.

Columbia, SC. 29223

2004-2012

Attends and graduates with a GPA above 3.8.

Sr. Manager / Owner 01/1998 - 08/2004

Oak Mill - Home Furniture Hours/week: 40+

110 Main St. Salary: $59,000.00 / year

Salinas, CA 93901 Supervisor: Self-Employed

USA Telephone: 831-***-****

OK to Contact: Yes

LEADERSHIP AND SUPERVISION: Manage up to 15 employees toward the

achievement of sales, operational, and customer service objectives. Inspire

coworkers to attain goals and pursue excellence. Manage the development of

team by ensuring that project tasks are on schedule and within budget.

Assess the need for additional staff and/or consultants and make the

appropriate recruitments if necessary during project cycle. Skilled in

researching and summarizing data relating to position management, manpower

utilization, organizational effectiveness, program performance, quality

improvement, records management, and financial management.

BUSINESS / CONTRACTS MANAGEMENT: Grow the business, focusing on core

deliverables such as increasing brand awareness, attracting new customers,

and coordinating public relations efforts, budgeting, and data analysis.

Drive new revenues by effectively challenging and motivating employees.

Draft plans and proposals, negotiate deals, and determine if any amendments

are needed in contracts. Answer contractors' questions and provide

technical guidance on fulfillment issues. Support the development and

maintenance of new business proposals. Interpret, comply, and implement

contractual requirements.

PROJECT MANAGEMENT: Direct and manage project development from beginning to

end. Define the scope of projects and identify goals and deliverables that

support business goals. Develop full-scale project plans and associated

communications documents. Estimate the resources and participants needed to

achieve project goals. Identify and resolve issues and conflicts within

teams. Proactively manage changes in project scope, identify potential

crises, and devise contingency plans.

ACCOUNTING & FISCAL CONTROL: Track and report team hours and expenses on a

weekly basis. Manage project budget. Determine appropriate revenue

recognition, ensure timely and accurate invoicing, and monitor receivables

for projects. Follow up with clients regarding unpaid invoices. Analyze

project profitability, revenue, margins, bill rates and utilization.

COMMUNICATIONS: Communicate project expectations to team members. Liaise

with community stakeholders on an ongoing basis. Proficiency in technology,

tools, and Microsoft Word, PowerPoint, and Outlook.

Accomplishments:

-Completed a feasibility study for new location; negotiated $5.75 million

agreement for product, facilities, and materials with a limited purchase

agreement and zero collateral.

-Prevented a $457,600 loss in an expansion project planned for the

following year after performing a cash flow analysis forecast noting a

plateau in sales.

-Reduced logistics and operations costs by conducting a financial

sensitivity analysis and reclaimed 13% of lost value in operations.

-Saved 2.3% in labor expense by implementing time-saving solutions as a

result of identifying warehouse inefficiencies and performing cost

analyses.

-Increased sales 1,200% above advertising cost using an innovative

advertising strategy.

Sr. Manager / Owner 01/1995 - 12/1997

House of Oak Hours/week: 40+

610 Orange Dr. Salary: $50,000.00 / year

Vacaville, CA 95687 Supervisor: Self-Employed

USA Telephone: (831) 277-8683House

OK to Contact: Yes

BUSINESS GROWTH AND OPERATIONS: Prepared a detailed business plan while

developing and maintaining sight of goals and objectives. Secured

sufficient financial resources for future development or expansion.

Contacted professional advisors such as accountants, bankers, and a lawyer

to provide expert information. Networked with other small businesspeople;

established a support group. Attended workshops, trade shows, and seminars

to keep up-to-date on changes in the industry. Use established procedures

to identify differences between current spending and projected estimates.

SUPERVISION & LEADERSHIP: Challenged team members to develop as leaders

while serving as a role model and mentor. Identified opportunities for

improvement and made constructive suggestions for change. Led a sales and

marketing team of up to 15 people toward achieving financial and sales

goals while compiling and presenting progress information. Remained on the

forefront of emerging industry practices.

MARKETING AND ANALYSIS: Investigated the business market in the community

and in the market to analyze trends and competition. Conducted extensive

market research prior to starting the business and continued gathering

information throughout the life of the business. Developed a situation

analysis including its strengths, weaknesses, opportunities, and threats to

assist in the development of a strategic plan for the future of the

business.

EMPLOYEE MANAGEMENT: Coached, mentored, motivated, and supervised

employees, influencing them to take positive action and accountability for

their assigned work. Built, developed, and grew business relationships

vital to the success of the project.

TRAINING & MENTORING: Conducted effective performance evaluations and

mentored those with less experience through formal channels. Helped team to

execute career development plans. Sought and participated in development

opportunities. Trained other innovators and clients through both formal and

informal training programs.

SCHEDULING & PLANNING: Planned and scheduled project timelines and

milestones using appropriate tools. Tracked project milestones and

deliverables. Developed and delivered progress reports, proposals,

requirements documentation, and presentations. Determined the frequency and

content of status reports from the project team, analyzed results, and

troubleshot problem areas.

COMMUNICATION & NETWORKING: Facilitated team and client meetings

effectively. Held regular status meetings with project teams. Effectively

communicated relevant project information to others. Resolved and/or

escalated issues. Communicated difficult/sensitive information tactfully.

Accomplishments:

-Enhanced top-tier advertising agency's ad design and increased sales by

115%.

-Negotiated real estate lease contract worth $1.14 million and saved $1.2

million.

-Developed sales incentive programs based on customer relations management

(CRM) that increase sales 23.7%.

-Solved operational cost overruns by reducing labor expense 5%.

Sr. Manager / Owner 01/1991 - 12/1995

Oak Liquidators Hours/week: 40+

No longer in business Salary: $50,000.00 / year

Chico & Rohnert Park, CA Supervisor: Self-Employed

USA Telephone: 831-***-****

OK to Contact: Yes

PROGRAM IMPLEMENTATION: Established policies, procedures, and safety

guidelines for the facility and the employees. Purchased, maintained, and

inventoried all equipment. Evaluated programs and provided feedback to

employees. Attended workshops, events, and training seminars. Communicated

policy and information to program staff. Performed accounting and

financial analysis.

PERSONNEL MANAGEMENT: Recruited, hired, trained, and supervised employees.

Provided written evaluation of program staff at the completion of, or

during, each project. Maintained open communication lines among employees.

ADMINISTRATION: Assisted with office supervision and management. Interfaced

with and cultivated relations with, professional and community partners.

Provided program budget development. Maintained program expenditures within

budgeted parameters.

BUSINESS AND PROGRAM ADMINISTRATION: Kept project team well informed of

changes within the organization and general business news. Developed and

oversaw the business plan and strategies. Made necessary changes as the

business plan evolved. Delivered engaging, informative, well-organized

presentations.

RESEARCH & ANALYSES: Explored and analyzed the market. Conducted market

research at various times during the life of the business.

MARKETING AND PUBLIC RELATIONS: Followed up on marketing or advertising

campaigns. Wrote advertising copy, visited potential customers, and made

sure existing customers had the highest satisfaction. Maintained a creative

sales force and marketing network. Contributed to the production of

newsletter articles and other promotional materials. Attended and/or

present at relevant trade shows.

DOCUMENTS AND CONTRACTS: Prepared contracts and other documents required

during the business registration. Created new sales contracts and updated

existing contracts. Maintained knowledge of employment laws to properly

execute the process of hiring employees and completing Human Resources

functions.

ADMINISTRATIVE: Completed clerical and administrative functions or

supervised administrative staff in such functions. Made and received phone

calls; filed, mailed, handled customer issues.

TECHNICAL SUPPORT: Used computers to maintain point-of-sales operations.

Worked with IT specialists to create a business website. Made and submitted

sales letter to the potential customers list. Repaired technical equipment

as needed. Kept up with the newest products and the latest changes in

technology.

ORAL AND WRITTEN COMMUNICATIONS: Drafted and submitted budget proposals and

recommended subsequent budget changes where necessary. Negotiated with

other department managers for the acquisition of required personnel from

within the company.

Accomplishments:

- Developed and implemented business plans for $1.2 million/year sales

location.

EDUCATION

=University of Maryland University College, College Park, MD 20740 US,

Masters of Business Administration, 2012, 135 hrs., 3.72 GPA, Strategic

Financial Management; Strategic Management Capstone; Behavioral Finance;

Multinational Financial Management; Behavioral Finance; Investment

Valuation; Research Methods for Managers; Financial Analysis & Modeling;

Intercultural Communication Leadership; Financial Management Organizations;

Financial Decision Making Managers; Manager Technological Society.

=University of Maryland University College, College Park, MD 20740 US,

Master of Science in Management - Fiscal Management, 2011, 201 hrs., 3.75

GPA, Marketing & Strategy Management in the Global Marketplace; Effective

Finance & Operational Decision Making; Ethical Leadership, Organization, &

Society; Strategic Financial Management; Strategic Management Capstone;

Behavioral Finance; Multinational Financial Management; Behavioral Finance;

Investment Valuation; Research Methods for Managers; Financial Analysis &

Modeling; Intercultural Communication Leadership; Financial Management

Organizations; Financial Decision Making Managers; Manager Technological

Society.

=University of Phoenix, Phoenix, AZ, US, Bachelor of Science, Business

Administration, 2008, 237.93 hrs., 3.8 GPA, E-Business; Marketing;

Managerial Finance I,II; Financial Accounting; Global Business Strategies;

Financial Accounting I; Business Law; Economics for Business II; Computers

and Information Processing; Research and Evaluation I, II; Organizational

Behavior; Management Theory; Economics for Business I; Critical Thinking

and Computer Logic; Teamwork, Collaboration, and Conflict Resolution.

= St. Patrick - St. Vincent High School, Vallejo, CA, US, Diploma, 1988

Licensures and Certifications - Series 3 Exam Certification

Job-Related Training - N/A

Affiliations

University of Maryland University College Alumni Association

Other Language Skills - N/A

Professional Publications - N/A

Additional Information

AWARDS: None

COMPUTER SKILLS: Experienced with Excel, Word, PowerPoint, Outlook, and

Project

SUMMARY OF EXPERIENCE:

A recognized professional with experience in procurement, contracting,

program management, and business operations to include establishing annual

operating budgets and formulating monthly variance analysis reports.

Develop best practices and tools for project execution and management.

Oversee the process of innovative change while maintaining in-depth

knowledge of financial management. Ability to manage multiple projects,

meet strict deadlines, and resolve complex problems. Effectively conduct

client coordination utilizing excellent client service skills. Recognized

for skills in analysis problem resolution such as work process problems or

issues related to compliance. Knowledgeable in managing cost effectiveness

studies. Excellent skills in communicating orally by clearly presenting

facts, issues, and positions to convey intended information with the

appropriate amount of emphasis and diplomacy. A recognized team leader,

demonstrating commitment to the needs of customers.[pic]

Contact this candidate